Customer Ratings & Reviews
- Model:
- CAM51025MB
- |
- SKU:
- 11276866
Customer reviews
Rating 3.9 out of 5 stars with 215 reviews
(215 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
I’m a Barista now!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DeLonghi TrueBrew Automatic Coffee Machine with Bean Extract Technology in Stainless Steel is a sleek looking machine that fits on my beverage counter perfectly. It even came with a bag of coffee beans so that we could start using it right away. With this coffee machine you can use whole beans or ground coffee. The machine itself is very easy to use with a touch of a button. You can quickly brew a cup of coffee with the Intuitive touch display - all you need to do is to simply select size, style, and touch brew. It also features an Auto-On function and Clock to schedule a brew time. There is also a fold down cup holder so you can use any size cup from short espresso size to a tall glass with ice. With this machine you can make 6 different sizes:*3 oz espresso style, 8 oz, 12 oz, 16 oz, 20 oz, 24 ozYou can also make 5 different styles of coffee:*Light, Gold, Bold, Over ice, and Espresso style With the Bean Extract Technology it automatically grinds, doses, and brews coffee for single serve use. It has an auto-clean feature which allows for repeated use without cleanup - The machine will let you know when it is time to clean/empty the trays. Using the Get Started QR code on the box led me straight to a page with video links on everything from unboxing, setting up, brewing coffee, and cleaning. Anything you might want to know about this machine is easily accessible using the QR code. Overall, the DeLonghi TrueBrew is an amazing coffee machine and I am so happy I can be my own Barista!
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend - Cons mentioned:Cleaning
Rated 4 out of 5 stars
Solid machine for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for the price. Regular cleanup of coffee grounds is a bit more annoying than other models. If you have the money I’d go with Phillips 3200 espresso machine.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend - Pros mentioned:Coffee quality
Rated 3 out of 5 stars
Not worth the price at all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes decent enough coffee but can’t get around two deal breakers. First, water will leak everywhere. It is a design flaw. Second, the machine shuts itself off after only a few minutes, adding to the leak problem. When the machine shuts off it runs water through the line thus filling the inner tray. Just bad design all around.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Truebrew - an awesome coffee brewer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Truebrew! It was the best gift we ever got. This drip machine grinds, of course - but it also adjusts for the PH of your water. I particularly like the 3oz size, set to the darkest brewing; it is close to Espresso! Love this machine.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Good idea but a lot more work than k cup machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good idea but a lot of things going on to make it work. Every 3/4 cups you need to dump the grounds, excess water and clean it out. Good for fresh grinding beans but pre ground coffee doesn’t seem to work well? If you are a fresh bean aficionado go for it, not so picky stick with your k cup machine.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes amazingly fresh aromatic coffees and espresso. Super fast and convenient.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Bad Machine, Even Worse Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst coffee maker and company ever. Had the machine for 2 months and it died. Fought with customer service, sent it back for them to fix, they sent it back with a broken water tank. Then told us the tanks were out of stock and couldn't replace until February. Sent it back and waited four months for a replacement. We received that replacement in late January after so MANY calls and arguing with them. They refused to refund our money. Guess what died this morning (May!!) - literally turned off and smelled like mechanical burning and is completely dead. The "new" machine lasted less than four months. Won't let me post reviews on their website either.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
The best coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh coffee, you should be have it, I love it , I will recommend
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Messy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I am generally happy with it, what I am unhappy about is the mess it seems to make every time. There is always “dirty water” that is outside the collection tray and leaks on the counter
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for Father’s Day for my Husband and he LOVES it!
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Delong user
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Delong and at least never by this model, it works 6 month then start to leaking everything every time. Called Delong warranty service, it can be only repaired by 15 days !!!! I need to ship it back to Delong and wait them to fix it for 15 days!!!! How could treat your customer in this way!!!
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 3 out of 5 stars
Coffee Machine without Coffee Pot, Seriously
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Planned to buy but stoped right at the end when knowing this unit dose not come with coffee pot,
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 1 out of 5 stars
Flawed defective grinder w 30 day expiration life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd replacement failed with the usual 2 month length of operation we are now waiting on a review to replace with a fourth machine. Making coffee in pre ground position after failed attempts to get other then almost nothing but brown water the water does not even hot. Do not buy this machine. The cash back warranty is only for 30 days. Delonghi suggested i take it back to the box store to get my refund. They stock it on the shelf n sell it, they do not manufacture it. Every time the grinder has quit working. Theres a serious design flaw with the grinder. Do not buy this machine. Works great the first 30 days n after that its a battle with customer service. Do not buy!!!
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 1 out of 5 stars
Cleaning Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic components seem to have been designed with zero thought as to the eventuality of cleaning. They are moulded with dozens have hard to reach nooks and crannies. Removable parts are extremely difficult to clean. Non-removable parts are absolutely impossible to clean properly. To make matters worse it constantly leaks and the countertop has to be cleaned after each use. Unless you plan to use this for 1 month or less and throw it out, get a machine that’s easier to maintain.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. People who give it 5 stars most likely work for this manufacturer. Messy, once the water sensor goes out well hell there goes the whole coffee maker just throw it in trash can. Just garbage they put out to see who would buy it at this price.
This review is from De'Longhi - TrueBrew Automatic Single Serve, 8 oz to 24 oz Coffee Maker with Bean Extract Technology - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Adam,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your TrueBrew Coffee Maker. We are always working to make improvements on our designs and we will be sure to note your findings for future reference.
Thank you.









