Customer Ratings & Reviews
- Model:
- CAM51025MB
- SKU:
- 11276866
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Seek another option to this product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for a little over 3 months. From day 1 there was always some light flashing on the machine indicating some action needed to be taken to get a single cup of coffee. However, I chalked this up to a machine quirk but, enjoyed my coffee and continued to use this testy machine. Next the infuser mechanism got stuck and would have to be reset with multiple actions needed. Now this mechanism is stuck and the drip tray cannot be reinserted. I've tried ALL of the trouble shooting ideas - manufacturer to online videos - to no avail. I am past the return period to the stop. Delonghi would now like me to ship this heavy product back to them for possible repair. I spent almost $400 on this machine which has required almost daily action to get a single cup of coffee. I don't think it's worth getting a repair for it to be returned to have to face the same daily headaches. I DO NOT RECOMMEND PURCHASING THIS PRODUCT. Note: I typically do not write reviews but, this product makes me want to forewarn any potential buyers.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We’re truly sorry to hear about the issues you've encountered with your machine. We completely understand your frustration, especially after investing in a product that hasn’t lived up to your expectations. Your experience is certainly not the level of quality we aim to provide. We appreciate your feedback and would like to make this right. If you haven’t already, please contact our customer service team at 1-800-322-3848 Monday through Friday, between 9 a.m. and 8 p.m. We’ll do our best to assist you with a resolution that works for you.
BROKEN lasted just 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the machine broke just after two years which was barely outside the warranty. The repair quote was $220 for what appears to be a very common issue with the infuser. It’s a great machine when it works, but there are too many components that can fail, and the company does not seem to stand behind the product.
No, I would not recommend this to a friendWonderful coffee maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it. Freshness of the coffee is amazing. Cleanup is easy
I would recommend this to a friendLA MEJOR CAFETERA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ME GUSTA QUE LE PONES CAFE EN GRANO Y AUTOMÁTICAMENTE PREPARA EL CAFE EXACTO Y DELICIOSO
I would recommend this to a friendDelonghi Coffee Maker Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT coffee maker! LOVE the freshness of the coffee and end of Kpods!
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Good quality good coffee. Always fresh
I would recommend this to a friendpresident
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it for my work. Everyone very happy with it.
I would recommend this to a friendMessy. High maintenance.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good news is coffee is very good. However, this machine makes a huge mess. Already starting to have liqiud under the machine after it brews. Not worth the price. Do not recommend.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit has a moving part inside that goes between grinding the beans and the already ground coffee. After trying to make the 3rd cup of coffee, the unit inside that moves, seized up and the unit would no longer power on. We returned for a refund. After reading other reviews, I do not recommend this to anyone.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Great tasting coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and better than advertised. Makes a professional grade of coffee
I would recommend this to a friendOffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee maker I have ever had. I will not go back to gas station coffee.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is more complicated than it appears. It uses way too much in coffee beans. Hard to get a consistent taste in the coffee. Have to take machine apart to clean nearly every two days. Great concept, just not working with this machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. It is disappointing that you are having this experience, and we would appreciate the opportunity to assist you with this matter. Please contact us M-F between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.
Just what i needed
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Easy to use great coffe options. Grinder and bean storage is perfect.
I would recommend this to a friendDefinite yes for my family
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee maker I’ve ever owned and I’ve had a few
I would recommend this to a friendBest coffee maker I’ve ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Truebrew makes better coffee than any coffee maker I’ve ever had.
I would recommend this to a friendtruebrew
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome! Best coffee I have had in a long time.
I would recommend this to a friendNice espresso machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso machine wouldn't make but one cup. Would be nice to make a 2 cup surviving
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Various settings is a nice feature but the machine constantly is running and tends to jam. The coffee sensor for the coffee dispenser is always showing that it needs to be emptied even though it’s not full.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Fernando,
Thank you for your feedback. Since your inquiry is of a technical nature we would like to troubleshoot with you via phone or video stream to better assist. We are available Monday-Friday, from 9am to 8pm at (800)322-3848.
If you decide to call in, please be near the unit to troubleshoot.
Thank you.
Such a disappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on the second machine and it is failing. The machine is messy and has to be cleaned every day. My machine is tripping the breaker when it starts the brew cycle. The first one I purchased did the same thing. The warranty process takes weeks if you use Delonghi. AVOID this product!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Waste of my money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible!!! DeLong customer service is absolutely horrible. This coffee pot worked for less than a month. Complete junk trying to get it fixed from DeLonghi. What a joke if you know what’s good for you leave this thing right where it’s at it’s a piece of garbage.!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback. We're sorry that you had a negative experience. Unfortunately, we were unable to locate your interaction. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - so we can further assist you. We value you as our customer and look forward to resolving this matter promptly.
