Customer Ratings & Reviews
- Model:
- CAM51025MB
- SKU:
- 6529284
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers value the TrueBrew Automatic Single Serve Coffee Maker for its ability to produce high-quality coffee and its ease of use. The built-in grinder and overall performance are also appreciated. However, some customers have expressed concerns about the water tank size, noise level, cleaning requirements, and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee quality
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes amazingly fresh aromatic coffees and espresso. Super fast and convenient.
I would recommend this to a friend Bad Machine, Even Worse Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst coffee maker and company ever. Had the machine for 2 months and it died. Fought with customer service, sent it back for them to fix, they sent it back with a broken water tank. Then told us the tanks were out of stock and couldn't replace until February. Sent it back and waited four months for a replacement. We received that replacement in late January after so MANY calls and arguing with them. They refused to refund our money. Guess what died this morning (May!!) - literally turned off and smelled like mechanical burning and is completely dead. The "new" machine lasted less than four months. Won't let me post reviews on their website either.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Pros mentioned:Coffee quality
The best coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh coffee, you should be have it, I love it , I will recommend
I would recommend this to a friend Messy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I am generally happy with it, what I am unhappy about is the mess it seems to make every time. There is always “dirty water” that is outside the collection tray and leaks on the counter
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Pros mentioned:Overall performance
Best Machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for Father’s Day for my Husband and he LOVES it!
I would recommend this to a friend Delong user
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Delong and at least never by this model, it works 6 month then start to leaking everything every time. Called Delong warranty service, it can be only repaired by 15 days !!!! I need to ship it back to Delong and wait them to fix it for 15 days!!!! How could treat your customer in this way!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Coffee Machine without Coffee Pot, Seriously
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Planned to buy but stoped right at the end when knowing this unit dose not come with coffee pot,
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Flawed defective grinder w 30 day expiration life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd replacement failed with the usual 2 month length of operation we are now waiting on a review to replace with a fourth machine. Making coffee in pre ground position after failed attempts to get other then almost nothing but brown water the water does not even hot. Do not buy this machine. The cash back warranty is only for 30 days. Delonghi suggested i take it back to the box store to get my refund. They stock it on the shelf n sell it, they do not manufacture it. Every time the grinder has quit working. Theres a serious design flaw with the grinder. Do not buy this machine. Works great the first 30 days n after that its a battle with customer service. Do not buy!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Cleaning Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic components seem to have been designed with zero thought as to the eventuality of cleaning. They are moulded with dozens have hard to reach nooks and crannies. Removable parts are extremely difficult to clean. Non-removable parts are absolutely impossible to clean properly. To make matters worse it constantly leaks and the countertop has to be cleaned after each use. Unless you plan to use this for 1 month or less and throw it out, get a machine that’s easier to maintain.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. People who give it 5 stars most likely work for this manufacturer. Messy, once the water sensor goes out well hell there goes the whole coffee maker just throw it in trash can. Just garbage they put out to see who would buy it at this price.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Adam,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your TrueBrew Coffee Maker. We are always working to make improvements on our designs and we will be sure to note your findings for future reference.
Thank you.