Customer Ratings & Reviews
- Model:
- AVR-S960H
- SKU:
- 6423488
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the AVR-S960H's exceptional sound quality and ease of use, frequently praising its straightforward setup and powerful performance. Many appreciate the inclusion of convenient features like Bluetooth and 4K compatibility, while some users experienced issues with heat generation and input switching. The receiver's value for its price point is also a recurring positive comment.
This summary was generated by AI based on customer reviews.
Meh...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Running the 960 hooked to my computer. For normal operations it works well. I usually play music and jam along with my guitar rig. Running the amp at 75 on the volume for anything more than 10-15 minutes and it overheats. Basically shuts down. Need to let it cool and unplug and replug back in to reset it. My advise as a long time Denon owner, look for something else if you are really going to drive it.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Internal heat is dependent on the wattage output, the length of time in use and how the AVR is installed. We recommend you have at least 6 inches of overhead clearance so the heat can dissipate properly. For your application, I would recommend installing an AV cooling module to keep the internal temps down in the AVR.
Denon AV Receiver issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant audio/video synchronization issues. Changes depending on which component I'm watching (i.e. TV, Blue Ray, etc). Tried to adjust through Auto Lip Sync function but haven't been able to eliminate the time delay between audio & video. Even when I get it almost synchronized, it changes. Even just watching the TV the synchronization changes by turning the TV on or off. Also has issues with the volume staying constant. Also a "download updates" screen transposes itself across the TV screen every time the TV is turned on, but it doesn't allow you to update or do anything else and eventually goes away. Shouldn't have this kind of problem with a Receiver this expensive.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .The lip sync issues could be caused by a video processing setting in your TV. The AVR processes the audio internally, syncs the video in the output stage and then delivers the video to the TV. Any sync issues would then most likely be caused by additional video processing from the TV. You can also try a better HDMI output cable to rule out any data transfer / delay issues. The volume / audio output will differ depending on the format being decoded. For example, Dolby and DTS decoding creates a surround field while PCM decoding may output in Stereo or Multi Channel Stereo. The volume will be different when outputting a surround field versus a stereo/multi channel stereo mode. Regarding the updates, you most likely have the "Allow for Update" setting disabled. At that point, you will be notified when there's a firmware update available. We recommend keeping the unit updated for optimal performance.
- Pros mentioned:Bluetooth
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product picked up open box and didnt come with cords, remote, and antennas both bluetooth/fm but still good
I would recommend this to a friend Denon Quality is Going Down
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY DENON!!! Quality has taken a dive. When I got it, I was so excited. It worked great and sounded great, but the paramount thing about accepting this product, is that it continues to work after 4 months, and mine did not. Tried to go power it on one night and it powered off right after. Continued to do so. Did all the recommended fixes, no dice. So now I am PAYING TO RETURN A VERY HEAVY PACKAGE ACROSS THE USA. That's right....YOU PAY if something goes wrong. In a nutshell...go with Yamaha, my last one lasted over 12 years and I passed it on to another person as well.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
My first Denon and I’m disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased this Denon receiver right out the box easy set up it sound amazing however today I finally decided to crank it up playing YouTube videos for music I had it up to 70 is sounded so great then all of a sudden it went into thermal mode I couldn’t lower or raise the volume ,then the remote would not work and then the receiver totally shut off and I cannot turn it back on even after it cooled down what a huge disappointment it will be going back to the store that’s why it got no stars
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Nice Unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I need to explore all the features but very simple to use for home theater.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love that I can run all of my devices and consoles through it and change the inputs easily
I would recommend this to a friend Mr Williams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsure about receives abilities. We informed by the geek squad technician the my current Cat5/HDMI extender isn’t inline with the version needed to support proper operation on devices connect to the TV via the receiver. Was told to expect a call to purchase the need extender, but that was over 8 hours ago. I say this with preface that my original geek squad consultant that was extremely helpful and attentive is on vacation. Nevertheless, it’s confusing at best to have more questions than answers after my geek squad installed.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, sorry about the frustrations. I imagine the Geek Squad is speaking of a Mesh Network. A good Mesh Network will allow you to hardline the receiver and provide a much better internet signal.
- Pros mentioned:Ease of use
Receive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Denon AVR-960H is a great receive. It's setup and ease of use is outstanding
I would recommend this to a friend - Pros mentioned:Sound quality
Best choice receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality & superior craftmanship. I love the many functions this unit has.
I would recommend this to a friend Hire proper developers for HEOS, PLEASE!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues with HEOS for this price. This is a “series 1” device and will not work with “series 2” devices, such as the Denon Home 150 wireless speaker. The point of HEOS is to play multiple devices simultaneously throughout my house, but the hacks at Denon can’t manage to code a universal firmware and software grouping across a family of devices, yet they continue to advertise HEOS as if this isn’t an issue at all. I will be returning this AVR this weekend.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Thank you for your purchase and valuable feedback. Customer satisfaction is a priority for us because it is valued customers like you that help us continue to be one of the leading brands in quality sound products. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. We look forward to speaking with you and restoring your trust back in Denon. https://support.denon.com/ Denon General Customer Service
Phone: 800-497-8921
- Pros mentioned:Sound quality
DenonS90
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good solid receiver for a home theatre and easy on the budget too.
I would recommend this to a friend AV Receiver and Geek Squad Installation Effort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrific AV Receiver, and ALSO a fantastic installation effort by the Geek Squad! The Geek Squad Team was nothing less than spectacular in their effort to hook the receiver up to my other devices! They all deserve a special pay raise, corner offices, expanded vacation time, AND free donuts for life! Nice work!
I would recommend this to a friend- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Denon. My second one. Recommend to anyone looking
I would recommend this to a friend Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit for the price. Highly recommend it. Pleased.
I would recommend this to a friend- Cons mentioned:Zone 2
Denon knows of problem, will not fix it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as soon as you plug something into zone 2.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .KennethR, thank you for your feedback. We are sorry to learn of your frustrations. Zone 2 is a functioning feature with the AVR-S960H, and we are unaware of such issues. I welcome you to please reach out to our Denon support team by visiting https://support.denon.com/. I am confident we can assist you with the Zone 2 connection.
Haven't finished setting up unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't finished setting up yet. Some key pieces of furniture need to be repositioned. I'll Let you know when I have it figured out permanently.
I would recommend this to a friendSerious Buyer's Remorse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The AVR-S960H has proven to be a terrible purchase. The unit randomly goes into "speaker protection mode" and stops functioning entirely. This happens with nothing connected to it - no speakers, no components, no game consoles. It happens unpredictably; sometimes right after you switch it on, other times it works fine for a few hours before failure. The unit worked fine for about two weeks, now it's just a seven-hundred-dollar paperweight. Too late to return it to Best Buy, and Denon's answer was to ship it, at my expense, to a repair center and wait however long that takes for repairs. If it was in the last month of warranty, that might be fine - but it's brand new. Not a good answer from them.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We would like to apologize for the issues you are experiencing with the AVR-S960H. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. Please reach out to
Denon General Customer Service
Phone: 800-497-8921, or use the live chat feature on our webpage. You can also get in touch by email https://support.denon.com. We look forward to speaking with you and restoring your trust back in Denon.
Not to impressed with the product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with the setup app and software for the price of this product etc.
No, I would not recommend this to a friendBe very sure before you purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up. No manual in the box. Denon tech support is not helpful
No, I would not recommend this to a friend