Customer Ratings & Reviews
- Model:
- AVR-S960H
- SKU:
- 6423488
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the AVR-S960H's exceptional sound quality and ease of use, frequently praising its straightforward setup and powerful performance. Many appreciate the inclusion of convenient features like Bluetooth and 4K compatibility, while some users experienced issues with heat generation and input switching. The receiver's value for its price point is also a recurring positive comment.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Zone 2
Not a great experience with this model/tech supp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Denon receivers in the past, but never had a problem with the exception of this unit. I never got Zone 2 to work. I spent 2 days with Denon Tech support (Hard techs to understand) they had me reset to factory default 2x, then they requested that I file an RMA.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, I may have a few helpful hints. First zone 2 speakers are to be connected to the surround back channels and re assigned to zone 2 in the receiver speaker settings. To confirm set up. I recommend downloading the HEOS app to test zone 2.
Gets the job done
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great box. Really wish it was able to pass phono connections through to optical though. Fatal flaw.
I would recommend this to a friendSome difficulty with functions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggling with some functions. Can't see to get all the inputs to work. Hmm...might be me...:(
No, I would not recommend this to a friendExpected more for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality. Just missing something Used to Harmon kardon 320.
No, I would not recommend this to a friendReceiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound only come out with action movies so I am not getting my money worth
No, I would not recommend this to a friendMeh - Average at best.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh.... Not overly impressed. It does the Job, but I think the SONY is better.
No, I would not recommend this to a friendDenon
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a good product but it has its problem connecting with the new hdmi 2.1
No, I would not recommend this to a friendMuffin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty sleek easy to connect to other devices. Will enjoy having it.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great customer service is terrible !!!!!!!
I would recommend this to a friendDenon Receiver - Adjustment absolutely Difficult
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a Denon Receiver for 16 years, tied into my Home entertainment / TV. Just had to place it 3 months ago with this latest Denon Version . Absolutely Hate Hate Hate it !! So difficult to adjust , and make changes with the Surround Sound , Best Buy had to come out 2 times and still couldn’t get it right . I finally just settled with can’t make Sound adjustments to my surround sound. Never again
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Thank you for your valuable feedback. Customer satisfaction is a priority for us because it is valued customers like you that help us continue to be one of the leading brands in quality sound products. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. We look forward to speaking with you and restoring your trust back in Denon. https://support.denon.com/
Denon General Customer Service Phone: 800-497-8921
Cannot output 4k 120hz, no fix in sight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE This does not output 4k120hz has advertised. If you were looking to hook up a ps5 or xbox one x to this system, DO NOT BUY Their "fix" was or an adapter that is no longer available. https://www.denon.com/en-us/hdmiadapter SPK618
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Thank you for your feedback. We are sorry to hear of you frustrations. A new shipment of SPK618 is due shortly. In the meantime, Please confirm the 8K enhanced feature is selected in the receivers settings. This could very well be the fix if it is a newly manufactured unit.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like the distribution of sound from this model denon. I am more of an onkyo fan.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We are sorry that you were not 100% satisfied with the receiver. If we can assist in the future, please do not hesitate to reach out. https://support.denon.com/
Not what I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted. Seems a bit confusing in set up. No support from Best Buy. Returned.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We're very sorry for the poor experience with the S960H. We hope that you consider Denon products again in the future.
Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I my husband like is the best y for the movies to.
I would recommend this to a friendGood for 6 MO.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for 6 months, stopped working after that. Worked really well and all the sudden it took a tank.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We would like to apologize for the issues you are experiencing with the AVR-S960H. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. Please reach out to
Denon General Customer Service
Phone: 800-497-8921, or use the live chat feature on our webpage. You can also get in touch by email https://support.denon.com. We look forward to speaking with you and restoring your trust back in Denon.
Randomly shuts down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to others, this unit goes into protect mode for no reason. It's well ventilated and I've changed all speaker wires in an attempt to resolve the issue, but the issue appears to be the receiver. Still within the return period, so it'll be going back.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We would like to apologize for the issues you are experiencing with the AVR-S960H. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. Please reach out to
Denon General Customer Service
Phone: 800-497-8921, or use the live chat feature on our webpage. You can also get in touch by email https://support.denon.com. We look forward to speaking with you and restoring your trust back in Denon.
Better options are available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for a higher model denon. Not enough power or features.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We're very sorry that the S960H didn't work for you. We hope that the AVR model you purchased exceeds your expectations.
No audio after three days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd day there would be video but no audio. Called Denon CUST Support they advised returning due to a hardware issue. Returned.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We're very sorry for the poor experience. We hope that you consider Denon again in the future.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this receiver the hdmi2.1 is defective. It’s not working with the Xbox series x and it only has one hdmi2.1 input. Best option is to buy a cheaper receiver and just use arc and connect next gen console directly to Tv.
No, I would not recommend this to a friendWorse brand of stereo ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dennon has absolutely no customer supoort. All products require a smart phone to always be present for music streaming. Its a silly setup.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We apologize for the inconvenience. Here are a couple suggestions. The AVR-S960H is also compatible with Google Assistant-enabled devices. Launch a song in the HEOS app. Play music using the internet radio. Or high-resolution digital music files via USB storage device or a networked computer (PCM up to 24-bit/192kHz resolution; DSD up to 5.6 MHz). If you require further assistance in troubleshooting, please do not hesitate to reach out to Denon General Customer Service
Phone: 800-497-8921 or send an email using link provided https://support.denon.com/app/ask