Customer Ratings & Reviews
- Model:
- AVR-S960H
- SKU:
- 6423488
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the AVR-S960H's exceptional sound quality and ease of use, frequently praising its straightforward setup and powerful performance. Many appreciate the inclusion of convenient features like Bluetooth and 4K compatibility, while some users experienced issues with heat generation and input switching. The receiver's value for its price point is also a recurring positive comment.
This summary was generated by AI based on customer reviews.
Denon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great, service at desk is terrible, order at a store drove to another store, saw item I purchased on floor and could not get, waited 30 minutes
I would recommend this to a friendSold brand new yet damaged reciever to me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LFE connection diagnosed as a bad component by best buy ans geek squad that still has mot been fixed or repaired
No, I would not recommend this to a friendBrand response from Denon Team
Posted .First, we would like to thank you for your purchase and for leaving us your feedback. We are sorry to learn of your frustration. Please feel free to reach out for assistance. We are available via phone or live chat by visiting https://support.denon.com/
Denon
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reliever stopped working. I spent turn on I bought April 6 2022 and came home from vacation July 15 and it doesn’t power on.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We want to apologize for the issues you are experiencing with the AVR-S960H. We want to learn more about your specific situation and make things right by providing some information and troubleshooting to help resolve the issue. A 2-year limited warranty covers our AVR receivers. Please see the attached link for further details.
https://downloads.denon.com/documentmaster/us/warranty_denon_e3_v09_54311067700ad.pdf For further assistance, please get in touch with https://support.denon.com/
not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too expensive. too hard to install. After installation needed installer to come back three times, and it still does not have audio on all channels of the tv.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, have you tried the all channel stereo mode in the receiver. This setting will provide audio out of all the channels. Also the audio out in your source may need to be set to digital audio out. Please reach out to our customer service team for more troubleshooting. Denon General Customer Service
Phone: 800-497-8921
Avr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not give you a review when I've only had the unit for 24 hrs. Give me a month if you get it back i didnt like if not then i like it
I would recommend this to a friendBrand response from Denon Team
Posted .We completely understand and apologize for the inconvenience. Thank you for your purchase.
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor training on your techs. going on the 3rd trip out here and still not working properly don't know if product good because it don't work !!
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Sorry to hear of your frustrations. If we can be of any assistance, please call Denon General Customer Service Phone: 800-497-8921
terrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it home set it up played a DVD and it died. This is the second Denon product i have owned first one lasted 2 years this one lasted long enough for set up.
No, I would not recommend this to a friendDenon got cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk no pre outs at all garbage my denon 5.1 avr-1312 has rear channel pre outs and its 10 years old they got cheap as hel.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We're very sorry for the poor experience and not meeting your expectations. A full Main Zone pre-out section starts on our X3700H model.
Poor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst. Always turning. Keep showing protection every 20 mins . Worst
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, please reach out to our customer service. Either internal or external connections are affecting the receivers performance. Please contact https://support.denon.com/
Denon Receiver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Had to order another one and wait two more weeks to get it installed.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Sorry to learn of your frustration with the AVR-S960H receiver. We appreciate the feedback as we constantly work to improve our products and customer experience. I will share your feedback with our customer support team. If further assistance is required, please do not hesitate to reach out. https://support.denon.com
Not worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power to run theater system, complicated to use and WAY to pricy!
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Sorry to learn that you are not satisfied with the receiver. The AVR-S960H has many features that allow you to customize your output and enable your system for the optimal experience. Please do not hesitate to reach out if you require assistance configuring your receiver for maximum performance capability. https://support.denon.com/
worthless
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the receiver went into protect mode, and even the power button would not shut it down.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Protect mode means the unit shut down due to external reasons like a voltage spike or dip, high internal temps or a low impedance that damages an amp channel. The unit will not respond when it's in Protect. The only thing you can try is to remove all connections, unplug the unit from power, plug it back in and see if it then powers on. If that doesn't work, then the unit will need to be evaluated under the warranty as there's internal damage. I would also advise contacting an installer to check out your application.
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doest do 4k 120hz with xbox series x Waste of money
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, sorry to hear of your frustrations. I want to point out that the Denon AVR-S960H is compatible with 4K 120HZ using the XBOX series X. If the serial number is before 70000, we offer a free HDMI adapter kit. https://www.denon.com/en-us/hdmiadapter Only Denon models with serial numbers below xxxxxxx70000 are impacted by the HDMI incompatibility issue and require the HDMI adapter to output 4K/120Hz and 8K/60Hz video signals.
Perhaps the settings may need to be changed. Settings>Video>4K/8K Signal format>8K enhanced. Further assistance required, please visit https://support.denon.com/
Struggles for simple functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this last week with total tech jnstallation.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Customer satisfaction is a priority for us because it is valued customers like you that help us continue to be one of the leading brands in quality sound products. We want to learn more about your situation and make things right by providing some information and troubleshooting to help resolve the issue. We look forward to speaking with you. https://support.denon.com/
- Pros mentioned:Power, Sound quality
Outstanding Receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and power, my old Yahama got zapped and Zach recommended the Denon to connect to my Smart TV. It has amazing sound and power.
I would recommend this to a friend - Pros mentioned:Sound quality
great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product. the sound systems music is excellent, however when I'm watching T.V. the background music over powers the center speakers sound and i have difficulty hearing the voices.
I would recommend this to a friendBrand response from Denon Team
Posted .Hello, and thank you for your purchase and valuable feedback. If you are having difficulty hearing the dialogue, be sure to complete the Audyssey auto room correction. Once complete, fine adjustments can be made. Go to setup>Manual Setup>Levels>Test Tone>Increase center channel. If further assistance is required, please get in touch with customer support by visiting https://support.denon.com/
- Pros mentioned:Ease of use
Simple to set up would definitely recommend this p
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up would definitely recommend this product for anybody that’s looking to upgrade
I would recommend this to a friend Great AVR! Great purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned Denon AVR's since the 90's (AVR-2500)and Stereo's since the late 70's(GR-555) I know and trust Denon. Although Denon is not the same company, they are still great AVR's. I actually had the where with all to purchase an R model from Denon I'm super glad I did no bugs or glitches due to it being an R model. You can rely on Denon for a great AVR. This one will be with me for year's to come.
I would recommend this to a friend- Pros mentioned:Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound surround sound easy to configure for all speakers.
I would recommend this to a friend - Cons mentioned:Remote
Denon AVR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, bought open box. Product still works as should, did not come with remote..though.
I would recommend this to a friendBrand response from Denon Team
Posted .Hello,
You can contact our customer care team to order a replacement remote for your system. The number is Product Support: 800-497-8921