Customer Ratings & Reviews
- Model:
- AVR970H
- SKU:
- 6519391
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the AVR-S970H receiver, highlighting its excellent sound quality, ease of use, and straightforward setup process. Many are pleased with its power and consider it a great value, also appreciating features like Bluetooth and HDR compatibility. A few customers noted the receiver may generate heat.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Ill keep my old receiver.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with this avr receiver, my 1990s Onkyo blows this away. Sounds grwat for movies, and TV, but im more of a Music listener especially records.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We're sorry to hear that the receiver didn't live up to your expectations. At Denon, we're committed to delivering the best audio experience possible, which is why we take your feedback seriously. We recommend considering our AVR-X3800H receiver, which is equipped to meet and exceed your expectations. If you need any assistance, our product support team is available to help you. You can reach out to Denon Product Support at 800-497-8921, Mon-Fri from 9 AM to 9 PM EST and Sat from 10 AM to 7 PM EST.
Good easy setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had more watts per channel, everything else is a breeze
I would recommend this to a friendDenon AVR s970H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good and provides technical update for entire system.
I would recommend this to a friendNot A Very Good Reciever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I remember when Denon was a quality name in audio, but I returned this one after a couple of days because it just would not recognize my surround sound rear channel speakers! I tried everything but had no luck. The weird thing is, the receiver wound perform a sound check of all speakers to get the optimal output to the speakers, and sound came out of every single one during the test. After two frustrating afternoons I finally threw in the towel and returned it. The price was decent but if it doesn't function the way you need to it could be free and still be junk.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello,
We are sorry to hear about your experience regarding our receiver. The lack of rear channels can occur based on the mode the receiver is in or the source material that the receiver is decoding. If the mode is set to one that does not output to rear channels, then you will not hear anything. If the source itself does not have any information in the rear channels, then the receiver cannot output audio that does not exist. This will be true of any receiver. If put in Multi Channel Stereo mode, then the receiver would have taken an existing stereo mix and split it across all the speakers to simulate surround sound, this may have been an alternative if the source you were feeding to the receiver was available in stereo only. I hope that you would be willing to give us another chance to show you why we are highly regarded and if you do, you can always reach out to us directly for support on how to best setup your system.
- Pros mentioned:Sound quality
Good Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound. Plenty of options on sound and clear connectors for TV and stereo. Could use a little more wattage, but it is sufficient.
I would recommend this to a friend Worst Installation EVER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give BestBuy a -0, I would. The service provided to install my new TV and receiver was substandard at best. It has been a week since they tried the first installation, which failed because the receiver was not working correctly. They told us it was our cable box. I got a new cable box, but it's still not working. They came out on Monday, 11/27/23, to try again, and it didn't work. The receiver does not work correctly. They were supposed to be here today, Thursday, 11/30/23, and didn't show up because they made a mistake arranging the appointment. Now, they want us to wait until Tuesday, December 5, to have somebody come out and swap the receiver for a new one. Which means somebody must be home again. Meanwhile, they are not paying for my time off to be home and wait for them. But wait, it gets better. I got a $50 BestBuy gift card offer for my troubles. Yes, according to BestBuy, my two days off from work to wait for them is $50. They must be kidding. This installation is beyond HORRIBLE. Please don't go to Best Buy. Go to PCRichards or buy it on Amazon. BestBuy sucks !!
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, sorry to learn of your frustration. If further setup assistance is needed, please don't hesitate to reach out to our product support team.
Denon Product Support Team Contact
800-497-8921
Mon - Fri: 9AM - 9PM EST
Sat: 10AM - 7PM EST
False advertisement READ
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like the sound output of this amp. But it states it pass 4k@120 HZ. It does not due to a bad chipset. I think models after certain serial numbers have the updated chipset. But I bought brand new and after many hours of frustration I found this out after digging the internet. Denon fix is to send a separate box that needs power but only send 1 HDMI. Not acceptable. Only buy this if you plan to use this for audio only or sending 4k video at 60hz.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, we are sorry to learn of your frustrations. I do want to point out that the issue you speak of is from years past. The AVR-S970H is equipped with the ability to pass 4K/120HZ video signals, no matter the serial number. There may be a setting that was overlooked. In the video settings, select 8K enhanced. This will activate the 4K/120HZ capabilities. I have attached a link that will help guide you. If you require further assistance, please get in touch with our customer care department by calling 800-497-8921
Mon - Fri: 9AM - 9PM EST
Sat: 10AM - 6PM EST
- https://manuals.denon.com/AVRS970H/EU/EN/DRDZSYuvqzolrz.php
Super Amp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One to Ten: Seven = Set Up Ten: Function Every Time I turn it on “It Works”. Who could ask for more?
No, I would not recommend this to a friendBroke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave up the ghost after about 6 weeks of use. Puff of white smoke out of the top. Didnt have the remote in the box had to order separately.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too impressed. I had a sony receiver that was a lot easier to use and made my speakers sond better, for only $250.00
No, I would not recommend this to a friendNot powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Denon s970H is not as powerful as I though. I have a set of Leach kit speaker and the sound is not as strong as I would I.
No, I would not recommend this to a friendWill not communicate with LG TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will Not communicate with LG TV technicians tried to make repairs on numerous occasions. Still the same result call the helpline numerous occasions. It was actually hung up on seven times
No, I would not recommend this to a friendDO NOT BUY THIS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced once, still doesn't work ... and Best Buy tells me they don't repair receivers! $2,000 down the black hole that is Best Buy. I will never, EVER buy anything from them again. All promise, no performance.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello. Sorry to learn of your AVR-S970H developing a defect. It doesn't happen with many of our models, but when such an even occurs, we have Service Centers all over North America to assist. Here is a link to a web page which lists all the locations of our Service Centers nationwide: https://www.denon.com/en-us/support/service-centers.html
No Denon for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was difficult to set up ANDI did not like the sound.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Dear William,
We are sorry to hear that you were not completely satisfied with the receiver. If you need any assistance in the future, please do not hesitate to contact our support team. We hope you will consider giving Denon another opportunity down the line.
Sincerely,
Denon
800-497-8921
Good product - beware of open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box - had to return it due to bad AV card. Return process was seam less though.
No, I would not recommend this to a friendBad receiver
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this receiver for less than 8 months and already have issues with it, sounds is ok
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Thank you for providing us with your feedback. We are sorry to hear that you have been experiencing issues with your receiver. We value your satisfaction and aim to offer high-quality sound products. To help us understand your situation better, we kindly request you to contact our customer support team at 800-377-7655. They will be able to assist you further.
Don't Let BestBuy Inistall for You
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We don't know because the tech Best Buy sent to set everything up was terrible, and even after we complained, instead of sending someone else, they sent the same guy, Manuel. Still doesn't work properly - sometimes on, sometimes off with no rhyme or reason.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello Caren,
We are sorry to hear about your experience with Best Buy, there is nothing we can do on their end but if you do require any assistance, please give our customer care team a call at Product Support: 800-497-8921 and we can assist in setup and other questions.
Returned didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned didn't work. So not sure what else to say
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We sincerely apologize for your experience and appreciate your feedback. If you require any assistance, please do not hesitate to reach out to our product support team at 1-800-497-8921.
Denon
OVER RATED!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power output. My Pioneer from 2005 was way louder!
No, I would not recommend this to a friendnot the Denon I used to know
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To many HDMI problems and two few alternate connections. Zero coaxial. Just to name a few.
No, I would not recommend this to a friend