Customer Ratings & Reviews

Was good for 3 years and two months. Then the HDMI Out port went bad and that was the end of this $1200 receiver. two months out of warranty, and to fix it, will cost almost $500. Might as well use that money to put to a new receiver. My Pioneer is still going, and should have just gotten one of those instead of listening to the Sales Guy.

I got a 4K TV and my 11yr old Yamaha RX-V381 Yamaha would only support 1080P so I decided to upgrade my receiver in order to send 4K to the TV. Due to the widespread shortage of pretty much everything, Best Buy only had about 3 entry level receivers and one midrange receiver (this one) to pick from. I was tired of the Yamaha's clunky menus and unintuitive GUI so I went with the Denon AVR-3700H. After spending a good hour connecting everything, my first sign of trouble was when the getting started wizard did not show anything when it tested the HDMI port where my home theatre Windows 10 PC was connected. To make a long story short, about 4hrs worth of fiddling later and nothing would make the receiver consistently handshake with the PC. I tried different HDMI ports on the receiver and PC, updated the drivers, updated the firmware, tried different power on/power off sequences etc. One power on it would work fine, the next no signal, the next there was a display but no audio, etc. I also tried dropping the video card in the PC down to 1080P, up to 4K, etc. This was the same PC that had worked flawlessly with the Yamaha for the past 3+yrs. I called Denon's tech support the next day and they stated on the phone that they do not support PCs connected to the HDMI ports, only HDMI devices. That was all I needed to hear, I packed up the Denon and took it back to Best Buy. After taking the Denon back to Best Buy, I had the same problem I had before; nothing but entry level receivers on the shelf to pick from. At this point I did not trust any brand but Yamaha so I purchased the Yamaha - RX-V4A. After connecting everything I immediately updated the firmware in the Yamaha RX-V4A because some of the reviews for it were pretty terrible with the older firmware. I then switched to the PC HDMI input port and it worked first try; audio no problems and 4K video. I tested extensively, and I did not have a single problem. So for me all is well that ends well, I ended up saving almost $1400 and got the reliability back that I expected when switching to the PC HDMI input, but after my experience there's no way I would recommend a Denon.

I had heard good things about this AVR so I ordered one from Best Buy on 25 Nov for a 7 Dec Store pickup because I didn't need it until then. Heard nothing from best buy about the order progress and nothing appeared on my account order status other than it would be there on the 7th. Late on the 7th I called the store to see what was happening and the person said it was late in shipping and gave me a UPS tracking #. The tracking said it was delivered to the store on the morning of the 8th. Hearing nothing from Best Buy, I called again late on the 8th and was told that they had no idea when I would get this as it was out of stock. If they had let me know early, I could have fixed the problem, now having to order for $250 over MSRP to get it from Amazon. What a screw up both on the stock and zero customer communication.