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Customer Ratings & Reviews

$1,499.00
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Comp. Value: $1,799.00

Customer reviews

Rating 4.5 out of 5 stars with 276 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 276 reviews
  • Rated 5 out of 5 stars

    Receiver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with the Denon receiver. Easy to use for the Home Theater System

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Will be returning it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feature rich but not the right fit for me sonically. Much too bright, even with warm speakers. Should have listened to the reviews but wanted to try it out for myself. Physical remote also feels cheap and the app is a bit laggy. I'm returning it for something else, perhaps the RZ50 or Cinema 50.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello, and thank you for your purchase. The Denon AVR-X3800H has many features that allow you to customize your output and enable your system for the optimal experience. If you decide to keep the unit for a bit longer, please don't hesitate to contact our Product Support team for assistance. We hope to hear from you soon. Denon Product Support: 800-497-8921 denon

  • Rated 5 out of 5 stars

    Great reciever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it should do. Has enough inputs for all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for your buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing value and awesome performance! Best in class!

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      We're happy to hear you're enjoying your AVR-X3800H. Thank you for your feedback. denon

  • Rated 1 out of 5 stars

    Go with the Sony ES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this unit coming from an Onkyo that I had to return because of HDMI handshake issues. So I bought this reciver thinking it being a higher tier reciver and a Denon would not have any issues. WRONG this one has the same issues of the handshake with the HDMI. So this time i'm going with the Sony ES hopefully won't have any more problems.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello MarkA, thank you for your feedback. However, based on the information provided, there may be another issue in the chain. HDMI handshake issues can arise from various factors, including required firmware updates for the TV/projector and other connected devices, the length and quality of the HDMI cable, and settings within the receiver and other connected devices. Before returning the unit, we encourage you to contact our support team so we can help you find a solution. Denon's product support phone number is 800-497-8921. We look forward to hearing from you. denon

  • Rated 5 out of 5 stars

    Denon X3800 H receiver

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice, great sound and power. great service from the Geek Squad. so far only 5 speakers being used - going to get (2) more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Analog 2 Digital

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replaced old analog receiver with new. digital receiver and it is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Dirac still but..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent AV receiver. Hope they give Dirac next year without a huge sub fee

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of garbage product and after a year it stopped working. Denon is slow to deal with and their warranty process sucks.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello Christopher. Sorry to learn of this inconvenience with your AVR-X3800H suffering a defect so soon out of it's box. It's a rare occurrence for this to happen to a Denon AVR, but it's no fun if it happens to us. Hopefully all is well now and you are making the most of your system. denon

  • Rated 1 out of 5 stars

    Bad app

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound but the app is worthless, there is really very little you can do with this app. Basically turn on and off the unit you cannot control individual speakers you cannot control the zones. I would not recommend buying this unit.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello, sorry to learn of your disappointment. In an attempt to elevate your experience, may I recommend the Denon HEOS app? Selecting zones, inputs, and individual zone volume is possible using the Denon HEOS app. If further assistance is required, please reach out to our customer support team by visiting https://www.denon.com/en-us/support/contact-us.html denon

  • Rated 5 out of 5 stars

    Incredible Receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denon makes a great receiver. I downgraded from the older 4500 to the new 3800 and it performs better that my old one. You can't go wrong with one of their receivers.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Awful store experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good except the Wi-Fi didn’t work despite Denon support efforts. Store experience was awful in attempting to get a replacement. Finally just got a refund and ordered another one from Amazon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective unit and worse Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working correctly after only 3 weeks. Instead of Bestbuy just replacing it, they sent it out for service. They should have just replaced it after only 3 weeks old.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      We sincerely apologize for the inconvenience. If you need further assistance, please get in touch with our support team at 800-497-8921. denon

  • Rated 1 out of 5 stars

    Buyer Be Aware, use all Denon or it won't work!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This very expensive receiver is a complete waste of money. I purchased it to run all of my Bluetooth items, but I was in the middle of a move and just now am trying to get it to connect to everything, which it will not do. My other items are all Bose, and it won't talk to anything via Bluetooth except the TV, which is Samsung. If you buy Denon, you better make sure all your accessory items are also Denon, or you'll be up a creek, and I have of course missed the return window, so I am now the unhappy owner of a $1600 paperweight. Great.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello, sorry to learn of your frustrations. We may need a bit more information to help troubleshoot your situation. The AVR-X3800H has many features that allow you to customize your output and enable your system for the optimal experience. Please get in touch with customer support for further assistance. https://support.denon.com/ denon

  • Rated 5 out of 5 stars

    Good for both large and small home theaters

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a good UI auto Chanel switching driving my 7.2.4 setup love this AVR the room balance system works well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues with both the Denon Receiver and Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Denon Receiver stopped performing after 2 months. Good luck with getting it repaired by Best Buy. Still waiting to get it back after one month from turning it in.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Thank you for taking the time to provide us with your invaluable feedback. We are committed to customer satisfaction and appreciate your support in maintaining our reputation as a leading brand in quality sound products. We are ready and eager to assist you. If it's convenient for you, we would like to gather more information about your situation and provide you with the necessary information and troubleshooting steps to address any issues you may be facing. Our customer care team is available at 800-497-8921, Monday through Friday from 9 AM - 9 PM EST and on Saturdays from 10 AM - 7 PM EST. We look forward to speaking with you. denon

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect receiver for gaming. Works as it should work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    STAY AWAY

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good avr till it blew up. After the smoke cleared it would no longer turn on. This isn't even the worse thing. The Denon customer service is HORRIBLE. Going on 2 weeks and I still can't send it in for warranty repair.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Thank you for your valuable feedback. We sincerely apologize for the problems you've been facing with the unit. Customer satisfaction is a priority because valued customers like you help us continue to be one of the leading brands in quality sound products. I will share this with our customer support team. Please feel free to reach out using our live chat feature on our webpage after selecting support. https://www.denon.com/en-us/support/contact-us.html denon

  • Rated 4 out of 5 stars

    A solid performer with updated UI and features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is incredible value in this receiver. If your thinking of a Denon model in 2023 you should stick with one like this that now has the new graphical user interface, has a paid upgrade capability to Dirac Live room correction which is superior to Audyssey, 4 subwoofer preouts with a new feature that lets you put a subwoofer in all 4 corners of a room and the bass output of channels on that side of the room will localize the bass out of the nearest subwooofer. This receiver also has 5 fully featured HDMI 2.1 inputs. Allows for you to set any and all channel pairs to pre-out only mode. Also has a 100% pre-out mode where it turns off all internal amplification. I give this receiver 4 stars only because Audyssey can be a bit of a pain to get things sounding great. It takes some work and tweaking. Dirac Live is a far better room correction and I’m glad it’s available as a paid upgrade in March of 2023. It will be worth it even though it’s a few hundred dollars extra. Otherwise this receiver really performs. It handles a 5.1.4 Auro 3D setup great. Auro 3D is so great to have and I prefer watching movies using Auro3D upmixer rather than Dolby Atmos. You could also use the 3800 as a fully featured preprocessor and externally amplify all channels. I have mine paired with an Outlaw 5000x amplifier and the added external amplification brings clarity and precision that is worth it. Denons run hot so always make sure you put them in well ventilated spaces with front and back open to ventilation. Would not ever fully enclose a Denon or any receiver. I returned the Denon 4700 to get this. It was a good move as the 4700 only had one modern HDMI 2.1 port and didn’t have the new user interface or other features like Dirac Live upgrade path.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mistake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, I ordered a Avr in the shop with European AC system 220v but they sent me a 110 American version.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello. Sorry to learn you were not happy with with your order. Our authorized dealers in the US only receive models built for use in the North America (120V). This in part because our warranty is not valid if the AVR is used in a country other than the country for which it was built. denon