Customer Ratings & Reviews

Very good service for this magnificent machine to replace my old denon x6400

No complaints another good product from sound united

Returned on behalf of the un professional and rudeness of store manager Mario of the Daytona Florida 1900 international speedyway Best Buy, I will not be shopping there again , I am hoping the issues , like profile are taking more serious in the future, upset customer

You will never be disappointed buy a Denon Receiver.

Big disappointment. The sound would constantly drop out and the only way to get it back would be to turn things off and back on again, change channels, change sources or reset things. Returned it to my local Best Buy store for a refund. This model also suffered from some kind of a chipset bug which affected the 4K/120 pass through requiring the addition of an adapter or another component or bypass. Went back to using my 4 year old Sony, with no issues, while waiting on my new Pioneer to arrive. Setup was easy. Controls and user interface was easy to use.

Great sound but horrible quality.. Just under five months into owning it and the Heigh 1 channels are making static noises.. Denon wants me to ship it back for repair (in the meantime, I had to reconfigure the Amp-Config back to 5.1 to disable the channels). Had an issue with a Marantz SR7012 before, so it is clear quality control is way down for Sound United (parents of D&M holdings - owners of Denon and Marantz among others)

Does not hold settings well. Keeps resetting back to standard.

Good but not easy to set up. Had a problem with the sound. Took a long time for me to fix it. Also, problems with setting up the connection to the device that beams the signal to my hearing aids. Had to get the audiologist come over to fix it.

had an appointment tech never showed up reps are not helpfull

I am massively upset with a failed device! I got to east buy for all of my electronics purchases. I was in contact with both chat customer service and via telephone call and I got disconnected and dropped both times. I bought a brand new $2200 Denon home theater receiver. I just first connected this to brand new speakers and brand new speaker wire only to find that my right speaker channel has failed and came like this from Best Buy. I was told that I can no longer return this item and they cannot help me. I am furious and I can’t believe this is the level of customer service I’m receiving on a pretty significant investment from this company. I have been loyal to Best Buy and have spent thousands and thousands of dollars with them. I even purchased a geek squad protection and did not even get offered a solution to them. It seems to be that this company has lost its integrity in good customer service and how they handled my first request for assistance ever on anything. It’s a joke they said I’m out in elite customer. I don’t care what you call me replace this failed item with a new device as one would expect when they surprisingly purchase something given as new but is actually broken. So please be warned and be aware that this is how these people are operating. I’m very disappointed and very upset. I will no longer purchase anything from Best Buy for myself personally or any of my companies.

The app attached with it is mot that great. It keeps dosconnecting.

Audio and video randomly shuts down about once an hour. Only lasts 2s like a reset but receiver stays on. Speaker icons flash off and back on like loss of signal. Happens on multiple inputs. PC. PS4. DTV. Might try exchange if they ever come back in stock. Or might go back to Onkyo or Yamaha. This is 2 broken Denons in 2 years.

First setup went flawless everything seemed good until a few weeks later when I rearranged some speakers and then did Audssey to recalibrate the system it didn't work. Audssey had gone out on it as a few more menu items totally screwing up, would not respond.

This was a terrible waste of money. You have to go through multiple extra steps to turn the system on with Samsung products. Also, it works intermittently requiring repeated visits by the Geek squad(if you are lucky enough to get a hold of them). Basically at this point, I am not using this item and just relying on the TV speakers. I have give-up trying to get help from Best Buy. It's impossibly difficult.

The tech who installed the reciever toke away my old one without my approval. I called the store later but wasn't able to get it back. And no one called me back to follow-up. It's terrible.

The trigger out function does not work. This should not happen on a $2000 AV receiver

excellent receiver to power yoy 5.2.4 or 5.4.2 home theater

Fantastic purchase. Upgraded Denon AVR-3805 that is 15+ year old; still sounds great but didn’t have HDMI connectivity and didn’t support 4k video. Got all that I needed/wanted for today and for near future (Considered previous gen AVR-X4500H but wanted to be futureproofed with 8k capability). New AVR-X4700H is spectacular. Sounds as great as expected for music, plus noticeable improvement in home theatre sound due to support of latest surround sound formats, particularly height virtualization. Video improvement is huge; finally can see 4K video on my TV, and even 1080p looks better ( even on my mid-level Vizio M55 TV). Upgrade in functionality is massive. FYI: compared 4700H to 3700H in person @ local Best Buy Magnolia. Glad I did. Sound difference is not big but noticeable. That combined with improved capabilities made it worth the extra $$ I paid. Not cheap but worth it.

If your researching the 4700 just get the Denon 3800 instead. The 3800 has the new Denon user interface, has an upgrade path to Dirac Live room correction, has outputs and individual support for 4 subwoofers, has an update roadmap that is bringing some great new features and has 5 fully features HDMI 2.1 ports. The 4700 just doesn’t give you the value you’ll get out of the 3800h.

So happy with the quality from this. Paired with Klipsch RP 8000 center, RP 5040C center, RP 12" sub, and a couple surrounds and atmos speakers, I have been so impressed. Went with Denon over Marantz from the recommendations on Audio Science Review. Plays very well with my LG c1 77".