Customer Ratings & Reviews
- Model:
- DRA-800H
- SKU:
- 6376543
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the DRA-800H for its exceptional sound quality, ample power to drive various speakers, and user-friendly controls. Many appreciate the extensive features and HDMI connectivity options, making it a versatile and convenient choice for home theater and music listening.
This summary was generated by AI based on customer reviews.
Don’t buy an open box item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item , I ordered it from the website was in a beat up box , was in bubble wrap and had a bag with accessories. Not in original packaging or box . I returned it to the store.
No, I would not recommend this to a friendBEWARE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HEOS is unstable and does not work. Don't waste you money. No help from tech support.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, we would like to apologize for your experience. HEOS software continues to evolve, and we are consistently preparing firmware updates to help accommodate new features, which we will provide when available. If you require assistance with HEOS in the future, please get in touch with our HEOS customer service team by calling our HEOS technical service number 855-499-2820
Lost Sale.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned do to lower price from the manufacturer. BestBuy wouldn’t match price so I returned it and bought the same item $200 cheaper.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
HDMI issues. Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because of HDMI flaking out and picture disappearing constantly. Would highly recommend the Marantz NR1711 that produces excellent stereo and Atmos sound vs getting the Denon DRA-800H.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Sorry to hear you had source switching issues with the DRA-800H.
Often we have found this symptom to be an EDID issue, which can be resolved when a more advanced HDMI cable is being used. We recommend an HDMI version 2.0, or more recent for the best communications between your sources/screen and your receiver. Any further assistance required in the future, please reach out to https://support.denon.com/
Thank you.
Appt/Installationp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even received it and i’ve taken two Fridays off to be at home for installation and today the 23rd nobody showed up after confirming my appt the day prior. I’m not happy with how Best Buy has consulted me through this process. May be done with Best Buy in the future.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Hello, we are sorry to learn about your experience. We are confident the Denon DRA-800H is worth the wait. If you have questions after installation, please don't hesitate to reach out. https://support.denon.com/
My experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand how to use it! It says on for zone 2 and off for zone one - ????? Really? They put everything under CD - I cant use the radio outside only in the house - you want more?
No, I would not recommend this to a friendBrand response from Denon Team
Posted .Sorry to hear of your frustrations. Zone one and zone two are controlled independently. If using the provided remote, be sure to put the remote in the zone you wish to control. We also recommend that you download the HEOS app, allowing better control over zone two playback with your phone using Wi-Fi. If you require further assistance, please feel free to reach out to one of our customer service agents. https://support.denon.com/
Disappointing purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi connection is inconsistent and some characters on digital display are jumbled. Connecting multiple devices (iPhones) also problematic.
No, I would not recommend this to a friendBrand response from Denon Team
Posted .First, we would like to thank you for your purchase and taking the time to leave us your feedback. A few factors may be at play here. Is the receiver tucked in a cabinet, how is the Wi-Fi signal strength at that location, and is it possible to hardline the receiver to your internet? I would like to recommend a mesh network system. One that will provide a local Ethernet connection. Adding a mesh network system will also help maximize your Wi-Fi. If we can be of further assistance, please do not hesitate to call our HEOS technical service team 855-499-2820 or call the Denon General Customer Service Phone: 800-497-8921. Live chat is also available by visiting https://support.denon.com/. We look forward to hearing from you.
Doesn’t want to stay powered on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device worked for 3 weeks. Today I attempted to turn it on and it won’t .
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We would like to apologize for the issues you are experiencing with the DRA-800H. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. Please reach out to
Denon General Customer Service
Phone: 800-497-8921, or use the live chat feature on our webpage. You can also get in touch by email https://support.denon.com. We look forward to speaking with you and restoring your trust back in Denon. Before calling try these common fixes. Is the light under source select red, green, or off. If off, please check power at the outlet. Power cycle. Unplug the unit for 2 minutes and plug back in.
Total junk, avoid.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My denon unit lasted exactly 15 minutes from the time I plugged it in and started listen To music. The unit got so hot on the right hand side up top you could not even touch it. What’s funny is people on crutchfields website had similar experiences with this unit. The sound was ok, not much better than my Yamaha rn303. Definitely would not buy a demon receiver these days, they are not the quality denon was in the 90’s and early 2000’s
No, I would not recommend this to a friendBrand response from Denon Team
Posted .We would like to apologize for your experience. Denon strives for audio excellence. Perhaps the unit may have been defective and hope you would consider giving us another shot in the future. If we can be of any assistance, please do not hesitate to reach out. Denon General Customer Service
Phone: 800-497-8921