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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 81 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 81 reviews
  • Rated 5 out of 5 stars

    Best I have owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than anything I have owned, including Sennheiser, B & O, Bose and Jabra. Great sound and excellent for phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and quite possibly the best sounding earbuds I’ve used. They are a must buy for anyone seeking a truly great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality, not as big as thought

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this yesterday but didn't setup till the next day. It's not as big as people have said. It feels great in the ear. The coin like earbuds makes the touch control easy to use in comparison to other earbuds. The sound quality is amazing. The touch feedback is another added plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hear everything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No background noise canceling. Sounds very clear and great quality

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello. Thank you for posting your findings with the PerL Pro earbuds. We greatly appreciate it. denon

  • Rated 1 out of 5 stars

    Great sounds comes with great issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had given a review for this before, this is the latest and most likely the last review for this headphone. The sound is fantastic BUT, and it is a big one, the connection started to randomly glitch out. It is like listening to a scratched up record. It does not matter which device it is connected to. Every now and then, randomly, the sound cuts off as if this was a cable headphone and the cable was not fully seated. It is SUPER ANNOYING!!! The case for it does not charge the left earbud. I clean and clean the connectors very very very gently. Does not matter. It does not fully connect. I have to either press on the ear bud into the case or shake the case after closing the lid. Unfortunately for me these issues have started after the regular return period. So I dont care how good these sound anymore. There are lots of other headphones out there sound also great. The issues I am having to deal with makes these headphones a failed purchase. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is excellent. Did not stay in my ears while training

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and good ANC. The app is good and all the functionality is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good!better than anything before, I am pleased with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great earbuds, just not for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the range and sound stage were fantastic on these earbuds I was still plagued by the same problem as most others I have had in the past, my right earbud continuously lost its seal. The earbuds themselves were stable and never fell out but the seal with my ear canal was not, as a result I had to return them.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Thank you for your feedback, Mike. We are happy to learn that you enjoyed the sound quality. We truly value your support and hope you will continue to consider Denon products for other areas of your home. If you need any assistance in the future, please do not hesitate to reach out to us. We are always happy to help.
      Best regards,
      Denon
      Denon Product Support
      Phone: 800-497-8921
      Availability:
      - Monday to Friday: 9:00 AM to 9:00 PM EST
      - Saturday: 10:00 AM to 7:00 PM EST denon

  • Rated 3 out of 5 stars

    Charging issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and noise cancellation is wow but end up returning as the case wasn't charging the buds. Charging case has only one light to show battery health and user manual says three lights.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Dear Sher, we value your feedback. The case has three lights - the middle one indicates the case, while the left and right lights indicate the earbuds. We encourage you to give the PerL Pro buds another try, as many customers have had a positive experience with them, and we are confident you will too. If you have any questions or concerns, please feel free to contact our support team by calling Denon Product Support at 800-497-8921. denon

  • Rated 5 out of 5 stars

    Music tuned to your ears.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb sound. Very musical and dynamic. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them. The connectivity is a bit weird at times like they'll skip/disconnect for a second but usually doesn't happen often and could be due to the motor on my bike or phone or something but overall everything else is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!!!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my absolute favorite earbuds of all time!!! The sound is AWESOME!!!! The anc and call quality are great

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    THE Best Buy for earbuds

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Bestbuy employee I absolutely love these, the personalized hearing profile is absolutely amazing and the upgrade to the pros are worth it.

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Gregg,
      We are delighted to learn that you are enjoying our Denon PerL Pro earbuds. We appreciate all that you do.
      Happy listening,
      Denon denon

  • Best Buy Employee

    Rated 4 out of 5 stars

    Active noise cancelation

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love the earbuds but why have active noise cancelation when i active by itself, they should have it where we can turn it off & on ourselves

    I would recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello Patrick and thank you for your purchase. ANC can be controlled using the App. The touch buttons can also be customized via the app, allowing a user to quickly enable Social Mode, ANC, and other functions. For further assistance, please feel free to contact our support team. Denon Product Support: 800-497-8921
      Sincerely, Denon denon

  • Rated 3 out of 5 stars

    Denon PerL pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have good sound but not fit in my hear, I try all the choices and still go out

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced, poor sound quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overhyped the sound quality kinda sucks. Returned these. Would not recommend over priced!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay sounds, light on bass compared to other normal consumer iems, uncomfortable and bulky fit. Slow connection with app, bad design in that area.

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

      Hello, the Denon PerL Pro Earbuds have garnered praise from many satisfied customers. We regret to hear about your recent experience and hope you will give us another chance in the near future. If you need any assistance, please feel free to contact us. Product Support: 800-497-8921 Mon-Sat: 10 AM - 7 PM EST
      Sincerely,
      Denon denon

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    High Technology Delivers Super Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Denon PerL Pro earbuds are fantastic. The sound seems to be coming in the center of your head and around your head and is crystal clear. The technology is remarkable from how the buds turn on when you remove them from the charging case, to how they pause if you remove them from your ears to how they start to play when inserted back in your ears – all by themselves. You can customize the sound to your individual hearing sort of magically using the Denon earbuds to take measurements to customize the sound for your ears (the app will guide you) - tip of the cap to the Denon engineers. I did download the Denon Headphones app, be sure you use this app and not other Denon apps. The app will walk you through the setup of your buds. I would recommend doing the personalization. It sounds like the twilight zone but when you are done you can easily appreciate the customized sound. The app will let you hear the default sound while a song plays and you can switch back and forth between the personalized profile sound and the default sound; you will clearly note how perfect the personalized sound is. There is noise cancellation and also a social mode so you can talk while listening to the music at a lower volume. Construction is rock solid. I noticed a different round shape for these buds. They stay nicely in your ear, you can twist them a little to ensure they are stuck in the ear properly. They did not fall out while I jogged and did treadmill work. I have to say they were very comfortable using the cushions that were already installed, but Denon gives you plenty of cushions and wings to get the exact fit you desire. There is an 8 hour battery charge and 24 more hours ready to charge from the case. I was very impressed with these superior buds and highly recommend them.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding Audio, Decent Fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: Sound, Sound, Sound, the Denon Perl Pro is all about a premium sound experience, from the dynamic range, the soundstage, to even the volume. Premium construction as well, more than decent battery life, and a good in ear fit. Almost everything is customizable, including the well-placed controls. If the price doesn’t scare you away, you won’t be disappointed. Pros: - Personalized sound via Masimo AAT, this is truly amazing, it analyzes your personal hearing response and adapts the sound accordingly. Really works - Great dynamic range (20Hz to 40kHz) with little distortion - Good bass (better than most earbuds) - Spatial Audio that works - A lot of other personalization options on the controls and sound stage. - Awesome controls - Great battery life (up to 8 hours per use, 24 with case) - Premium and rare aptX lossless audio over Bluetooth 5.3 (for android, not iOS) A Matter of Taste: - A tad bulky. Great sound takes space. - Great color choices as long as you like black or black. - Comfortable fit, a lot of options to fit to your ear, but a tad bulky for some. - Multiple device blue tooth connection, great for android, work on IOS but not a good substitute for the magical H1 chip. - Bulky case with flat bottom. Great for setting on a table, not so great for the pocket. - Decent for phone calls - Pairing takes place with earbuds out of the box only, not intuitive to me. Cons: - Average noise cancellation, automatic adaptive that you cannot modify. Detail: Confession time, my review is tinted by the fact I use IOS devices (with AirPod Pro 2), not Android. The major impact for IOS folks is you can’t use the aptX feature for lossless sound, but we don’t have that with AirPods so I didn’t miss it, but it’s a real selling point (rare even on premium devices) for Android folks. The Denon DOES include multi-device Bluetooth support, which is a great feature for Androids, but meh for apple devices that have a specific custom H1 chip that makes changing between all your Apple devices relatively painless. That I DO miss. With that out of the way, I have used a lot of different earbuds, including the AirPod Pro 2, and the Denon Perl Pro sound the best to me. And there is no doubt Denon optimizes their design for sound. All these devices have tongue twisting techy highlights (if you believe, the marketing departments), the Denon are the rare ones that actually work. For example, “Masimo AAT” is nothing short of magic and I haven’t found in other devices. During set up, it plays a variety of tones in your ear and makes some measurement to then customize playback to fit your hearing ability. The out of the box sound was somewhat flat to me, once I ran the Masimo AAT, there was a wide dynamic range with vastly improved soundstage. I loved it. Most devices that say they do the same, don’t. I turn it off in them, I keep it on with the PerLs. Definite win. About that set up. Like almost every other device (not AirPods), starts with downloading an App and setting up an account. My least favorite step. The App is decently laid out, but what confused me (I had to google, the instructions were not clear to me, maybe will be to you) is the set-up experience (including pairing) does not happen until you take the earbuds out of the case and then put them in your ear. Then they talk to you. How quaint. Once I figured that out, it was smooth sailing, including the amazing Masimo AAT. About comfort. Nothing is more subjective about earpods than fit. These come with a variety of tips to adapt, so once you work that out, I found the fit to be comfortable. They are heavy and bulky so I did find they would fall out easier than lighter airpods, but eh, for sitting and listening to quality music in style, which is what these were designed for, the fit is fine for me. About controls, love them. No doubt the big black circles are easy targets for your fingers to find, versus, say, thin stems. Really easy to work, and easy to customize from the App. For me the controls shine. About noise cancellation, average at best. If screening out street noise is your thing, you might want to think about your options. It works, but it’s not as dramatic as some. The PerL Pros are about the sound, not the cancellation. And it is on or off, no options. Which was okay when noise cancellation first came out, but these days we expect more, like the ability to adapt. Sometimes you want that, sometimes you don’t. No choice on the PerL Pros, you get it. So, why the premium price (besides the premium build, which is great)? The sound, the sound, the sound. If you are sitting there at your desk, maybe flying, or perhaps on the couch reading a book, you can’t do much better (with the Masimo AAT turned on). It really does have a wide dynamic range, music just pops, and a joy to listen to. That’s why you will buy them. That is where they earn their 5 stars. But if things like noise cancellation, or bulk, or integration into IOS is an issue for you, then I would rank them 4 stars. Definitely worth checking out but see if you can find a demo first. Audio is very subjective.

    I would recommend this to a friend