Customer Ratings & Reviews

The crew that showed up was disorganized and rude. They would leave the house doors open everytime they needed to go to their truck for equipment they forgot. They left empty cartons and trash on counters when they left. They didn't try the new product, they installed and left. Terrible inappropiate service

I have been given the runaround on my appliance order. As of this past Monday I was to receive everything and then I wound up ordering another dishwasher because it could be installed on Friday. So I have now purchased 2 dishwashers and have none though the system shows the installation as complete.

I paid for installation, but had to hire someone else to come install because Best Buy just dropped of the appliances and left. Also, I was quoted October 29th as an installation date, and the appliances took over 3 weeks to even be delivered. Beware of appliance purchases from Best Buy. There is zero customer service.

The installer scratched the dishwasher during installation and never pointed that out. When we noticed and I asked before the truck pulled away, he said, with a really dismissive tone, "it got caught on one of the screws, nothing I can do about that, you need to call Best Buy" and then pulled away.

So sad. The appliance arrived in perfect shape and the installer let the install screw scratch up the top. Really ticked me off because I would have to look at it every time I open to load or empty. BB plan saved me, since I bought the warranty, the are replacing with a new unit. Hope it's a different installer.

The dishwasher was in excellent condition when we purchased it at the outlet store in Kennesaw. I don't know what happened but the front is bent, the bottom is bent, and the back is bent. The inside parts are falling apart. The installers knew that the unit was messed up.

I was renovating my kitchen. The new countertop and cabinets around where the dishwasher was to be installed were already in place, so when the technician came to install the dishwasher, he told me that he could not do that kind of 'blind' installation. Would have been nice to know this beforehand. I had to call a plumber to install the dishwasher. Was able to get a refund since installation service was not rendered, however, extremely disapointed.

Left a lot of hose hanging under the sink After installation because a wider hose was used one to my drawers won’t close. Took me a long time to write this review because I just saw I can write one on the app

If it happens, installation will have taken 5 weeks and 3 appointments. Worst was the second "appointment" when no one showed up and I received no call saying the appointment was cancelled. I had to make third appointment and received no special consideration for company's failure to appear.

I had two dishwashers installed, the first one leaked. Both installers informed me of "add-ons" I had to have, some special valve on the first install and a new power outlet on the second. If I would have had to pay for these it would have cost me a couple of hundred bucks but because no one told me about them I got them for free...So either the Best Buy sales reps don't know about the add-ons or the installation company is lying...

he didn't complete the install and he didn't know what he was doing

Dishwasher delivery and installation was scheduled twice. 8 hour window so I had to take 16 hours of vacation. No one showed up either time. Talked to numerous people at Best Buy and was feed a different line of BS each time! My advice, go somewhere else. Wouldn't buy a stick of gum at Best Buy.

One of the worst experiences I've ever had. The dishwasher is still not installed. I would avoid Best Buy and the company they use for installation "Quality Kitchens" at all cost.

At time of installation, slight damage caused by installers to flooring and when brought up to them no commit was made. Two weeks after using dishwasher a screw from installation was found inside. I am not able to replace it.

I can't review as it hasn't been completed due to the hurricane

Technician was unable to hook up water supply and indicated that his boss was going to call back to complete installation.

These clowns installed my dishwasher without the insulation barrier. I called the installer within 5 minutes after they left, (since they called just prior to my appointment) and refused to come back in order to put the insulation from other similar dishwasher on. If you have to pay for installation, hire a real professional, not these people.

Sat in my kitchen for over a month after it was delivered, before the delivery drivers left they had the nerve to tell my husband and I "To tell Best Buy that the Dishwasher was installed & working(when it was never installed) so they could be paid & also be able to come back & finish. But they never did until I called over a month later to have them pick it up.

This place is the worst place to deal with when it comes to delivery and installation. They go through a 3rd party and that 3rd party made a horrible mess of my house and we needed to get all new countertops for my house. Then they sent back the same people to reinstall my other dishwasher and they were not nice to deal with. NEVER GO THROUGH BEST BUY!

Ridiculous level of horrible communication. Cancelled appointment 3 times and when the repair person came, they didn't have the parts. The repair has been dragged since Oct and it's now Dec. Never recommending total tech to anyone and will be cancelling it at the end of my year.