Customer Ratings & Reviews

I was told by Bestbuy installers that a piece was needed and they wouldn’t install. Installation was supposed to be free. I called in a plumber who informed me that no piece was needed and of course he installed it for a few. I certainly hope those installers get paid ONLY if they install and not just for showing up.

They did not mount my dish washer down now when you unload it it tips forward. Called to have this fixed spoke to several people nobody knew how to get someone back out to fix the issue. The last lady I spoke with promised to call me back and resolve this issue been a month now with no call back. I will cancel my membership when its up with service like this.

The guys that came to install my dishwasher didn't seem to know what they were doing most of the time they were at my house. They didn't attach the dishwasher to the cabinet housing at all. I didn't learn this until after they left and loading some things into the top rack and the entire dishwasher fell at a 45 degree angle toward my floor. This definitely wasn't worth my money. Best Buy doesn't seem to want to make it right either.

First they come up with faulty machine & they realized after removing my old one It was waste of time n delayed my installation

Worst experience ever. Our dishwasher was installed and then didn’t drain because they didn’t properly install it. We called, someone else was sent out (supposedly their best installer), he looked at it and walked away and said there was nothing he could do. We’re paying a plumber to do it since BestBuy can’t figure this out.

This was supposed to be a water line install to the ice maker, guy showed up and said he had wrong part and never came back. Best buy rescheduled and no one showed up. Then I cancelled it and did it myself. Now best buy keepa trying to reschedule...but for a dishwasher installation?

Dishwasher was not installed correctly and it keeps moving

Had to return first DW due to banged corner. When the second one was delivered we did not get the install from BB- My plumber handled it instead. There was a lot of confusion cancelling the install and crediting the card. They kept making me go somewhere other than telling the people who kept trying to schedule the install. Bought in May, here we are in Nov and on the phone again trying to get the credit on my card for the the install.

We had multiple cancellations without a phone call. Once the installer finally arrived, he used the wrong wire nuts to connect the aluminum and copper wires. The dishwasher stopped working within twenty-four hours after the installer left my home.

I still don't have a dishwasher that is not busted. I bought the original in December came broke. Then they shipped the replacement to the wrong address in the wrong state without the installation included. Then they couldn't fix the original ticket and had to make a new one and I still don't have the replacement

I bought an open box dishwasher which was not inspected by Best Buy. I have put my schedule on hold 4 times to get it installed and still haven't gotten all the parts to make it complete. Very disappointed by the Geek Squad

Installers told me I had to move piping and electrical I told them no thats why they were there to install the dishwasher. They didnt know how to turn the water off and it took them over 3 houra to install.

The installers couldn't install because they claim they couldn't remove the old unit. The brackets were held in place by silicon sealant that literally took me 30 seconds to remove when I got home from work. Customer service said they would reimburse me for the "installation". 1 month later , no reimbursement and not a word back from customer service. Thanks for nothing

We had our service rescheduled 4 times and then the day they were supposed to come install, they bumped our order & never even called us to notify us. Such a disappointment to a very loyal card member. We will not ever be purchasing products at best buy again & will be closing our credit card account.

My expensive dishwasher installation was never completed, the dishwasher moves when running. I have contacted Bestbuy numerous times with no satisfactory result. An installer said he needed to order brackets many weeks ago, still waiting. I've been told several times that the guy working on this problem is not working today.

Best Buy was not able to do the installation because our dishwasher was not next to kitchen sink.

They were in a hurry,were messy and never cleaned up the mess on the floors.Should have at least offered to vacuum or pick up remnants of debris.

The installation crew installed the dishwasher and hauled away the old one.

According to literature Best Buy will not use old water or drain lines. These guys did. Subcontractors not Best Buy employees.

they came out never installed it said floor was not right they didn't put wood back after pulling out old one once they did put it back new one was level and ready for install they said boss man said no we can't install it they left house taking my tip of ten dollars and old one plus they took parts to install i had to hire someone else and go buy parts from home depot need less to say this is my last appliance buy from best buy