Customer Ratings & Reviews

They did not install my diswasher as they said I needed a new water valve put in. Had plumber come out and istall new valve, which he said was not needed. Please schedule dishwasher set-up. thanks

Total disaster. They arrived without the necessary parts and tried to make it our fault. Sent the dishwasher back and brought it at Lowes.

Installers didn't remove the plug from the garbage disposal before installing the dishwasher. It took me forever to figure it out and do it properly.

Many visits. Misinformation from installer. Broken dishwasher. six month wait for dishwasher ordered. The last person who came was extremely competent. But this was after six months of trying to get right product.

Installer damaged appliance, failed to level, left insulation off. Needed to have them come back to install correctly.

Initially I thought I was going to need Best Buy to install appliance but my contractor did the installation. I have tried for a month to get bill adjusted. I have been passed from person to person, disconnected, given a case number and told I would get refund but I have received nothing. Customer service is horrendous

Worst experience ever buying a product. Took several calls to get the product installed. It took almost 3 months after I paid for the product for it to be installed. A month into use, there was a water leak. Never going to buy ever from Bestbuy again.

They don’t even wait for the whole dish cycle finished and assumed everything work and left me with defective units

They didn't actually install the dishwasher. The came out and said too bad this is a custom job. Now even though they reported it wasn't actually installes (and the lost the kickplate) I'll have to fight to get that money back as it wasn't automatically refunded

Service was not performed. I am escalating the issue as I opted for 4 appliances from my order to be installed by Best Buy and only 1 was actually installed by them. I had to pay for someone else to install the other 3 appliances.

This was one of the worst experiences I have ever had buying something. They charged me and never did it. Online it said they did but the dishwasher was delayed on delivery so it was impossible they installed it. Took months to get them to a acknowledge the screw up

Installers did not have tools they needed not professional at all.

Terrible installation. I keep having my dishwasher flooded from Water coming out of my kitchen sink and this is due to a wrong installation of the evacuation hose according to a Samsung technician.

Came but did not initially install. Then rescheduled and the guy who dropped it didn't bring the install kit. Ended up paying a plumber to do it. Still doesnt clean right.

quick and successful install but had to reschedule 4 times to get them to actually come. I had to miss work 4 days to get this delivered and installed. They confirmed delivery dates but were no call and shows for the first 3 times. I did not even get an apology.

They were almost 5 hours past scheduled time, when they did arrive they set it up fine.

Viking has a great reputation for its products, but the dishwasher that was installed at my home is not working properly. Dishes aren't dried and condensation remains in the dishwasher, specifically on the door, after I have repeatedly dried it.

Called 3 times in 3 weeks to get the installation switched over from in transit to delivered so they can process my refund and still had to call again because no one started my refund process until I got a lawyer. Overall it took over a month to get my money back

The team installing my appliance did not respect my wishes, and were very pushy about things. They also kept leaving my door open, i swear i had to get up and close it 20 times.

Came out four times to install different excuses every time. Finally installed it. They left my old dishwasher outside. It's still there