Customer Ratings & Reviews

2 issues : 1) unit not set at correct hight to cabinet over an 1-1/2 inches between top of unit door and counter. It is also install crooked sticks out further to than the other from under counter. We noticed this after third party installers left, setup up through Geek Squad and my total tech. 2) after running our first load of dishes through the unit, which we started before bed, we woke up to the cabinet under the sink flooded. After investigating we found a hole in the Unit drain line. Appear it had been cut or pinched. Damage to the cabinet it already evident.

The installation technician did a great job. Explained everything that he did and why. Very pleased with the service.

Great. No problem. Very please with the outcomes

We had Best Buy install our new KitchenAid dishwasher replacing a 10 year old Bosch. Installers put it in crooked and tilting backwards and sticking two inches out from the counter when it’s supposed to be flush with the counter. To top that off the installer didn’t test it to make sure it was working properly and when we ran it we got gallons of water pouring out onto the floor. Then we could never even get the installers on the phone to come back and fix it. The call goes straight to hold music. Finally Best Buy was able to schedule the fix but 3 weeks after the original install was scheduled! It would be great if Best Buy would do something to compensate us for the inconvenience of being without the dishwasher that we paid for and the hours we spent trying to get this one properly installed. But so far they don’t seem to have any interest or any leverage over the installation company. Very frustrating.

Bert, as always, was wonderful installing my new appliances. You cannot go wrong with the install team from Tallahassee. Not only skilled, but actually care and take pride in their work.

Jason K did a great job installing my dishwasher. He was proffessional and friendly. I would highy recomend him.

Quick and easy, they were in and out, great customer service.

I'd say 2 stars, but BB classifies 2-stars as "fair", while my experience so far is better classified as "poor" (1-star)". Original installation team did not connect the water hose properly, which caused a massive amount of water damage to the cabinet under the sink. To their credit, BB sent a new team to fix the issue/properly install the dishwasher (albeit almost a full week after original installation). The dishwasher has been working properly since. I appreciate BB appropriately taking a certain amount of money off my purchase. The reason this review remains a 1 star is because I still have not received confirmation of a damage claim being opened up. The cabinet beneath the kitchen sink is not functional. It's been over 2 weeks since the BB support agent said that a claim would be opened within 5 business days. The BB agents have been kind and responsive over the phone, which I appreciate. Will be happy to amend my review once the damage claim is processed and resolved

"Techs" called in advance and showed up on time. Friendly and courteous as they appreciated the fact that half their work was done for them already. I had pulled the dishwasher out of its place because the wife wanted to clean it good before they arrived. They intalled some of the parts from the kit as they said they needed to for the warranty to be valid. He explained the installation process including a test start and demo before.to be sure everything worked properly and give a basic understanding of the operation. They found that the stainless flex feed line that came with the kit did not have the same size end connection and said this was a common problem and that I could pick one up at my local hardware store for 50 cents. I decided to run to the store (about a 15-20 min run both ways) to get the needed transition fitting while they picked up and loaded the old washer and box matl. When I returned they had left!!! They had finished installing and fastening the washer but had not been able to start/run the machine or explain its operation as the fitting needing to be installed under the sink was not there. I finished the installation and upon further inspection found the machine was obviously not installed properly. Ie. set and centered!!

Would recommend. Very skilled and professional. Was on time and finished under 45 min. Went over product after was installed.

quick and easy - no fuss, would recommend using this service to install.

Love my Viking appliances, Best Buy installation team went above and beyond (Jeff & Shara) . Top notch!!’

They did an AMAZING job. They was quick, knowledgeable and efficient. They answered all of my questions.

We ordered a new Bosch dishwasher. The installer arrived at the beginning of the installation window which was a pleasant surprise. He began the 20 min install as we chatted. Removed the current dishwasher and put in new one. During the unboxing process he flipped the dishwasher upside down to access the “water outlet” and assured us this was fine. I did see water leak out. At which point he declares the unit is blinking auto and won’t respond to his finger pushes. He flips the breaker and comes back in and dishwasher does the same. Blinking lights and non-responsive. After doing some stuff on phone he says the info he found says the power board could be bad. He declares the unit defective. I asked how to get a replacement since he just came from the warehouse with this one. He says he can’t and must leave this one installed even though it doesn’t work. I ask him to remove the non-working brand new unit I paid for and put the old one back in. He says he can’t. I ask him to take the new non working unit I paid for out and I will refuse delivery and he does not need to reinstall the old one. Just leave the old one here. He says he can’t leave an open hole. This put us in a pickle and now we have a useless dishwasher for the Thanksgiving holiday with family in town. We were on the phone with Best Buy as we are Total members and the installer drove off and left the old one sitting in our driveway.

Installer was very knowledgeable. We had a drainage issue and he was able to explain and how to resolve it

Installers did a good, efficient job and even carried my old dishwasher down the stairs to protect my floors.

It washes so good!! Never had a machine do so good!!

Great job, and answered all my questions. Very professional and on time

The first installer claimed he couldn't get my new LG dishwasher to fit properly due to it's design and recommended Bosch instead. BestBuy arranged an exchange and installed a new Bosch dishwasher which fit perfectly. Thank you BestBuy.

Quick delivery and installation. Installers kept my kitchen area clean during and after installation.