Customer Ratings & Reviews

The installation was scheduled for a certain time and they kept the appointment. They completed the install quickly and I had no issues. Great job.

The guys from the Geek Squad worked swiftly and proficiently to install my awesome Bosch dishwasher - highly recommend their service!

Your Crew did a great job. Did exactly what we needed. They were very knowledgeable.

Arrived on time and removed old and installed new dishwasher without a hitch,

Our installer was qualified, friendly, and quick to finish the job. My one criticism is that we had to buy a full installation kit even though we had brand new parts at our house. When they finished they didn't leave any of our spare parts.

Decent job - but installer did not show how to clean filter

My dishwasher installation was great!! Dishwasher works even greater!!

Dishwasher is very quiet; better than expected. I love the top silverware drawer; I don't have to bend down so far to reach the silverware now.

The installers were very professional and did a great job installing our dishwasher.

The sales process for our dishwasher went smoothly. However, coordinating delivery, uninstalling, installation and removal was difficult. Best Buy uses an outside vendor for installation, we did not know that we were responsible for coordinating each step and were disappointed that these steps were not explained to us. Because the delivery/removal and uninstalling/installation processes are different individual teams, these had to be scheduled separately. And, delivery – removal have to be scheduled after the uninstalling/installation. This amounts to 3 separate service appointments. We found this out AFTER the unit was dropped off. This meant another scheduling process for the installer and pickup. Each rescheduling step meant additional time on the phone and delays to having a working dishwasher. In summary, your salesperson or scheduling representative should inform and help make customers aware of the multiple steps: delivery, uninstalling, installation, and removal process. Your procedures should help customers coordinate each step because the delivery/removal and uninstalling/installing teams are different individuals who need to work together. And, because of timing, delivery and pickup can’t be at the same time. We were disappointed that we had to find out what these steps were and then coordinate them ourselves. Since Best Buy does this for every appliance, these steps should be a standard process explained at sale or scheduling. Each of the service people, deliverers, installers, and removers were considerate and efficient. We’ll make a special call out to the installer Dony who worked efficiently and quickly and gave good advice on using the machine.

I have done this before. The first 2 people who came to install it need to be fired! The second man was good and we were happy. My low opinion is for the first 2 people.

The installer did a phenomenal job. It was a difficult install, but he completed it like a champ. Very impressed with Best Buy's installation service.

The men that installed the dishwasher were super nice, and did an excellent job.

Installer made a special trip from Chicago as the scheduled installer called in sick. He kept me informed about his arrival time, despite its being 8 hours after the original appointment. He was courteous, efficient, and competent.

The tech was very professional, thorough, professional and quick. Really worked great, well worth the money.

The installer unhooked our old dishwasher and had the new one in with no problem. Before I knew it he was out and the dishwasher was ready to use.

Victor was fabulous. He worked with us to get the dishwasher installed early. The weather was not good and he still went out of his way to get it installed in the evening. Very nice guy who cared a lot about the work he does.

Quick and thorough and made sure I knew what to do up front. Looks great - thank you!

The team sent to install my dishwasher were efficient and friendly. Uninstalled my old one and took it away! Cleaned up and on their way! Worth the fee to get this done without hassle.

The install was quick and they were extremely respectful of our time and property! They made sure everything worked and that we liked the way it looked before they left. Thanks!