Customer Ratings & Reviews

The installation crew arrived on scheudule with all tools & equipmwnt necessary for any updates needed. They were professional & courteous, & kept me informed of any issues. The 3 appliances were completed as requested & esch appliance was tested for priper operation. Very satisfied!

Thank you so much Ivan for a great install. You went the extra mile for us by calling around and finding the dishwasher We bought from another store because you knew we had a previous appointment canceled due to the item not there. Our wood floors are still intact- we can’t tell you how much it matters to us that you took care not to scrape them thank you so much for explaining the dishwasher process despite all this craziness from COVID.

Our dishwasher install was a bit of a struggle but not by the installers doing. He did everything to install it. He assisted with our permission to remove a molding that was causing it not to fit even after removing or lowering the feet of the dishwasher. Had the molding marked so I can go have it cut. Anyone else probably would have said, "sorry doesn't fit," and leave. Appreciate your help. Would purchase again with install. Its hard to find good customer service anymore and with best buy they never disappoint.

this installer was extremely effective and helped to save future problems

The sales process for our dishwasher went smoothly. However, coordinating delivery, uninstalling, installation and removal was difficult. Best Buy uses an outside vendor for installation, we did not know that we were responsible for coordinating each step and were disappointed that these steps were not explained to us. Because the delivery/removal and uninstalling/installation processes are different individual teams, these had to be scheduled separately. And, delivery – removal have to be scheduled after the uninstalling/installation. This amounts to 3 separate service appointments. We found this out AFTER the unit was dropped off. This meant another scheduling process for the installer and pickup. Each rescheduling step meant additional time on the phone and delays to having a working dishwasher. In summary, your salesperson or scheduling representative should inform and help make customers aware of the multiple steps: delivery, uninstalling, installation, and removal process. Your procedures should help customers coordinate each step because the delivery/removal and uninstalling/installing teams are different individuals who need to work together. And, because of timing, delivery and pickup can’t be at the same time. We were disappointed that we had to find out what these steps were and then coordinate them ourselves. Since Best Buy does this for every appliance, these steps should be a standard process explained at sale or scheduling. Each of the service people, deliverers, installers, and removers were considerate and efficient. We’ll make a special call out to the installer Dony who worked efficiently and quickly and gave good advice on using the machine.

Delivery was within a few days of purchase, the delivery guys were careful and very efficient, and all went well. There were a couple of installation challenges for my space, but they had the expertise to deal with it perfectly.

Super fast and totally professional. Wore their masks without me asking too n

A bit over priced but I love this machine. Very quite! Very clean dishes!

Great job installing our dishwasher. Clean and efficient.

There were 2 very polite and quick working men. Very efficient showed us how to work the dishwasher.

Installer arrived on time. Installed the new dishwasher. We requested to have it installed a little bit deeper. He said "No problem, you have to live with it. I will stay until we get it right." Then the dishwasher he removed was heavier than a normal dishwasher. We offered to help but he said no that's our job and called for additional help. He was extremely nice and thorough. We appreciate his professionalism. We will use this service again when needed and would recommend to anyone considering help with appliance installation.

The installers were helpful and efficient, and minimized the mess.

Excellent professional complete and effect efficient installation

The dishes wash well. They sparkle, as I had hoped they would. However, they do not dry as well as I had expected. The installation of the dishwasher turned out to be a real problem. The sales people were helpful and polite, but the people hired to install the dishwasher were difficult at best. Overall, we are happy with our new dishwasher.

Installation crew was fast and professional. Spent time running through how to use the dishwasher.

Quickly done, installers were very respectful of our home and cleaned up after themselves

The instal crew was efficient. One stayed in the truck getting the product ready while the other pulled the old dishwasher out. They were right on time and worked together to get the old out and new up two flight of stairs. They were in my place for less than an hour. They were such nice and efficient men, laid down a rug to work on, had masks on due to covid. Showed me how to work it. I was thrilled.

The team was in and out quickly. They did a great job. Very polite and showed concern for distancing.

The installation went smoothly and the team was helpful and respectful. They wore face masks and booties.

The best buy employees were great. They installed everything within 10-15 minutes while removing my previous dish washer without any issues. They showed each portion of the dish washer and best parts. They were polite and courteous.