Customer Ratings & Reviews

They were efficient and moved quickly. It didn’t quite fit right and they figured it out

The installers were professional and did a treat job. No fuss or complaints, like the H.D. installers. My installation was suspended and item returned because of them. Best buy installers were diligent and super nice. They had no issues installing my new dishwasher. I would ask for them if needed. Because of this excellent service, I am now a Best Buy fan for home appliances. Sorry H.D. you just lost a great customer.

So let me say that the actual dishwasher installation went great! So far no issues with quality of that… contractor was very efficient, friendly, and showed us how to work the dishwasher. HOWEVER Total Tech was another story! Let me say that two dishwashers were purchased for delivery to the same building BUT different units. Well that’s where the trouble started I guess because either the system OR the humans behind the scheduling could not handle 2 installations in the same building, assumed it must be some mistake, and canceled the one installation…no phone call from our Total Tech team, contractor or email to notify us, maybe ask us if this was correct..they just up and canceled… good thing my spouse works from home. What a big hassle having to call Total Tech to try and find out why it was canceled, tried to reschedule and had issues with that as well. (Still waiting for a return call from a supervisor on that!) Beware that when you are scheduling your install…the haul away is scheduled separately. Our rescheduled installation had to be rescheduled AGAIN because Total Tech scheduled the appliance to be hauled away before the old dishwasher was removed by the contractor.

Arrived as promised, did the job well, worked efficiently. Dishwasher worked well from installation to now & hopefully for a long time to come. No drips, level, plumb. Cleaned up completely before leaving.

We purchased a Bosch dishwasher and had it installed by Best Buy contractors, Bosch dishwashers require a special junction box for the electrical hard wire connection. (other diswashers and including our 19 year old Bosch dishwasher connect the electrical wire directly to the dishwasher.) The installers failed to tighten the electrical wires connection in the junction box which caused the wires to arc, smoke and burn the walls of the junction box. after only 4 cycles of running the dishwasher and smelling smoke we contacted Best Buy and they sent out a new replacement dishwasher and new electric junction box. 2nd installation went very quick and new dishwasher is working perfectly. not sure if electrical issues damaged first dishwasher, but replaceing it with new one right away was great customer service by Best Buy. no charges were made for the replacement.

We had all four appliances replaced at the same time by the same installer. The dishwasher was done very well. No leaks, worked when he left and was level. Other appliances...not so much!

A very professional team of installers arrived on time and I was impressed with the knowledge and skill the main installer had. I have installed 2 of my own in the past and it took me at least two hours each time. This installer had the old one out and the new one working in about 20 minutes. Worked perfectly, immediately. I learned that the installation fee is always the best option from watching the ease and speed this team was able to do it.

As a long-time do-it-yourselfer, I'm always reluctant to pay for someone to do something I can do myself. But there comes a time when the effort and hassle gets to be too much. We bought a dishwasher and had it delivered and installed. Getting the whole package eliminated the problem of finding a way to get it home, carrying it into the house, installing it (the easy part), and removing the old unit. Another benefit is that they bring the necessary accessories, so I didn't spend time figuring out exactly what was needed. They were in and out in less than an hour, while I'm sure I would have spent an entire day to do the whole project.

the install was good, they were quick, everything works fine

Best Buy installed this Dishwasher, it cleans like no other, and it is super quiet. The only way you know it is running is if the light is on. Love the third drawer for spatulas and utensils that don't fit in the silverware bucket. Really makes the kitchen look upgraded.

I couldn’t be happier with the installation experience. The team went above and beyond—not only was the work done efficiently and professionally, but they also noticed that one of my pipes was cracked and took it upon themselves to replace it without hesitation.

This Kitchenaid dishwasher is awesome. First, it is extremely quiet, cleans everything perfectly and the third rack is amazing. I can fit so much more item in this dishwasher, partly because of the third rack. The middle rack is adjustable and there are tines to hold a wine glass in place. The silverware basket is enormous and I like that you have two different ways to load the flatware. Highly recommend. m

The installation was done quickly. The only problem was I purchased the dishwasher because my old one did not drain out anymore. But when the installers left they told me the new one would not drain either. It seems there is a set of tubes under the sink that needed to be changed before it would drain. Why wasn't that included in the installation?

Thoz Guys installed it and did a great job. Quick but thorough and very knowledgeable.

Team of two, worked in complete unison, and the installation was quick and exceptionally smooth. They brought their own masks and shoe covers and made sure I understood the dishwasher settings. The original window of arrival was narrowed the day before to 3 hours and again to 2 hours the morning of delivery. The installers called 20 minutes before they showed up to let me know they were on their way. They were great.

Very quite nice look. The only issue we have the first month was keep peeping and GE update the software. We didn’t expect that but it happened

Bought this dishwaser to replace an old one and I just love it so much.its so quiet,I just cant believe how quiet it is. Love the dark grey inside, works great.easy to use and lots of space.

I purchased a new Bosch dishwasher to replace my 19 year old Bosch dishwasher. The new one holds more than the old one and is super quiet. I’m very pleased with my purchase. The salesperson that completed the transaction was extremely professional.

The installer who delivered and installed our Whirlpool Dishwasher from Best Buy was very professional, knowledgeable and conscientious with removing the old dishwasher and installing the new Whirlpool dishwasher. He tested it prior to leaving for leaks and working ability.

Their struggles in installing the dishwasher were due to the original plumbing installed when the house was built in 2003. Copper piping was too short to install the new hoses for the dishwasher. They realized they would need a plumber to complete the installation and contacted one. This was no cost to me but was able to complete the installation quickly. A member of the crew stayed around to wait for the plumber and dealt with him directly. The only downside I can think of are the scorch marks left inside the sink cabinet when they originally tried to solder on a copper extension. I did not realize this had happened till they had already gone. it would have been appreciated if they had mentioned this before they left. Other than that little item they did a fantastic job of installing the dishwasher.