Customer Ratings & Reviews

The delivery men were very professional. They were polite, knowledgable and answered all our questions.

We had free installation with the purchase. The installers were super friendly and very careful with installation, protecting my hardwood floors. They tested everything and offered their cell phone numbers if I had any questions. Very professional.

The installers who put in our dishwasher were professional and quick. They obviously knew their business well. We were very pleased!

I am glad i included installation when i bought this Bosch DW. Ronald W. was on time with delivery and efficient installation. Removal of my 17 year old Whirlpool and haul away was included

Installers arrived on time, were quick and efficient. No complaints.

Install guys Larry & Raul were amazing and very professional.⭐️⭐️⭐️⭐️⭐️

The installers were here on time. They quickly removed the old dishwasher and installed the new one. They left everything neat and clean and they were careful of the cabinet while installing.

This review is for the installation and customer service, not dishwasher itself. Worst customer service and dishwasher installation experience ever, bar none! Can’t believe how Best Buy can promote its “TotelTech” membership with a straight face, while provides such a bad customer experience at the same time. Long story short: Bought a $800 dishwasher on 2/19/22 at a local store. Promised delivery and installation on 2/26/22. On 2/25/22, told the delivery window is between 11AM to 1PM. On the installation day, did not hear anything after 2PM, called customer service and was put on hold for over an hour. Then the installation crew called and said would be coming after 3:30PM. Finally they came, and immediately found our under-sink shutoff is faulty thus they could not do anything. They left the new dishwasher with us, advised us to call customer service to re-schedule and off they went. We did not know that this was the start of whole terrible experience. We called in a plumber to exchange the shutoff – which according to him was not bad but changed it anyway. On 2/28/22 we called customer service, a representative set 3/4/22 as the new installation day. Initially the date could be seen in my Best Buy account. However, in the afternoon when I checked again, the date was gone, and we were advised to call them to arrange again. No email or text notification! Then we called, got another date set, only to find out it got cancelled again – without any notice. This had been repeating on daily basis. Customer rep offered different explanations: one said they did not have control; another said that there was no crew in my area; the third told us to go back to store to reschedule so a date can be “solidly booked” – and we did go back to store to reschedule, and got the same no-notice cancellation again! Yet another plainly said “do you have other questions” when we asked for an explanation. In total we got 5 dates and all were cancelled several hours later! Finally we had enough and completely lost confidence with Best Buy – we returned the dishwasher to the store, cancelled our TotalTech membership, and we will NEVER buy alliances from Best Buy again. We took our business elsewhere and bought the same dishwasher from their competitor. Best Buy seems does not care if customer satisfaction matters at all. They do not seem to have a process to monitor how they fulfil their installation promises. They do not provide tools or means for their first line support reps to help customers. Their service quality is way below expectation.

3rd party installation was quick and efficient. Also had a Geek Squad tech overseeing the job. They worked carefully so not to scratch new flooring. Also tested and cleaned the unit before leaving. Picked up all packing material and disposed of.

Best Buy install contractors always do a great job. No exception here. Love the haul away option. So worth it

The dates where an issue in getting this together. Since, there were a few items to be installed. The installation was professional and quality.

The installation people that came where very knowledgeable and they where very professional.

Our service technicians were fantastic, timely, and really helped us orient to a new dishwasher.

Very efficient installation. They were careful moving the dishwasher into our house. One installer took the time to show the dishwasher operation and features like the moveable top shelf and also made sure it was working correctly before they left.

He was very late which is disappointing considering I had rearranged my day according to his. He was pleasant and did a fine job once he finally got here.,

Installers knew their craft, then took the time to show us how to use the dishwasher.

Great service. They installed it no problems. I would recommend

They put it in and made sure it worked and made sure we were satisfied

Despite our best attempts at measuring our new Kitchenaid dishwasher did not fit easily into the space where the old one was. The Best Buy installers spent the extra time, worked a few tricks, and made it work anyway. We're very pleased with the installation!

Wonderful install team for our dishwasher! Came exactly on time and made sure it was installed correctly.