Customer Ratings & Reviews

The total tech installer was informative about what he was doing, how best to use my new machine, and how to care for the upkeep

The crew installed the unit but took my brand new water line drain hose with them . even after calling him still did not return those 2 items .

The gentlemen that came out for the installation were awesome. They paid close attention to make sure that the installation went smoothly, ran the dishwasher and cleaned the area when they were done. Very pleased and happy with the installation team!

Socrates and his assistant delivered and installed our new dishwasher. He was very professional and knowledgeable about our dishwasher. He made sure to answer all of our questions as well as made sure the machine was working properly prior to his leaving.

Jose did excellent job of installation. Arrived at confirmed time. Job was neat, clean, efficient.

This review is for the installation and customer service, not dishwasher itself. Worst customer service and dishwasher installation experience ever, bar none! Can’t believe how Best Buy can promote its “TotelTech” membership with a straight face, while provides such a bad customer experience at the same time. Long story short: Bought a $800 dishwasher on 2/19/22 at a local store. Promised delivery and installation on 2/26/22. On 2/25/22, told the delivery window is between 11AM to 1PM. On the installation day, did not hear anything after 2PM, called customer service and was put on hold for over an hour. Then the installation crew called and said would be coming after 3:30PM. Finally they came, and immediately found our under-sink shutoff is faulty thus they could not do anything. They left the new dishwasher with us, advised us to call customer service to re-schedule and off they went. We did not know that this was the start of whole terrible experience. We called in a plumber to exchange the shutoff – which according to him was not bad but changed it anyway. On 2/28/22 we called customer service, a representative set 3/4/22 as the new installation day. Initially the date could be seen in my Best Buy account. However, in the afternoon when I checked again, the date was gone, and we were advised to call them to arrange again. No email or text notification! Then we called, got another date set, only to find out it got cancelled again – without any notice. This had been repeating on daily basis. Customer rep offered different explanations: one said they did not have control; another said that there was no crew in my area; the third told us to go back to store to reschedule so a date can be “solidly booked” – and we did go back to store to reschedule, and got the same no-notice cancellation again! Yet another plainly said “do you have other questions” when we asked for an explanation. In total we got 5 dates and all were cancelled several hours later! Finally we had enough and completely lost confidence with Best Buy – we returned the dishwasher to the store, cancelled our TotalTech membership, and we will NEVER buy alliances from Best Buy again. We took our business elsewhere and bought the same dishwasher from their competitor. Best Buy seems does not care if customer satisfaction matters at all. They do not seem to have a process to monitor how they fulfil their installation promises. They do not provide tools or means for their first line support reps to help customers. Their service quality is way below expectation.

First Installation appointment, there was no show. Not even curtesy email for no show. Then I have call and arrange a second installation appointment. Remember there is installation charge and haul away fee.

The install was good but the product had the wrong rack and it would fall. Had to call and have it replaced but person forgot to replace the rack for utensils/silverware. It doesn't fit properly but got tired of calling and calling for service.

Quick and friendly install technicians. Everything was explained at each stage!

Professional, knowledgable, efficient, neat and clean. In and out! Thank you!

The guys that installed the dishwasher was very professional and very knowledgeable and nice. I love the dishwasher and it’s really quite.

The wait and delays were ridiculous. This dishwasher was setup for delivery 3 different times and I wasn’t notified until the day before delivery. I think Best Buy could have done better communicating with me.

The installers came on time and also brought the dishwasher with them. This relieved us because the washer was scheduled to be delivered in the same time frame that the installers were to arrive.

The installer make sure that everything is working right. They explain how it works.

This is the fourth appliance we have purchased from Best Buy this year, completing all new appliances for our kitchen. All Samsung. Each piece was delivered and installed by Best Buy, outstanding service, very professional delivery and installation. Highly recommend

Just outstanding. Very professional and knowledgeable. On a 1-10 scale they are a 10.

Installers were on time, friendly and knowledgable.

I think this dishwasher is just average machine. I expected before I purchased it, since the price was reasonable.

Did a great job. Removed old machine and installed without a hitch

They did a great job with installation. Plenty of notifications leading up the the day, they were on time, the installation went quickly and efficiently. Highly recommend Best Buy!