Customer Ratings & Reviews

Polite, approachable, informative, skilled, and efficient. What more could you ask for? Oh, and—no problems since.

Valentino & Bobby answered all my questions and were very informative regarding the use and maintenance of my appliances!

GREAT SERVICE AND I WILL RECOMMEND BESTBUY TO ANYONE!!!!

The Geek Squad tech showed up on time, did the install, showed me how everything worked (& answered all my questions) and then hauled away the old unit. What more could a customer ask for! Did a great job!

Was very efficient, knowledgeable, and clean. Great job.

The dishwasher is working great but The Service was horrible from your first delivery person. He left after the Ritz was moving a truck so he could get in. He didn’t call me until he was gone and he would not come back. It still shows on my account that it has not been delivered. After talking with at least 5 geek squad and customer service people and many promises, it was finally delivered and installed. What a nightmare. Thank you for the last couple of customer service people for helping to get this done. They should get stars. The first few were horrible, especially the geek squad guy I talked to initially. Yikes.

I love my new Thermador dishwasher. It cost more than the standard ones but wow does it clean nice.

My installation was attempted 3 times before it was successful but the last team that arrived was superb!!

The installation tech was great. Very personable, knowledgeable and answers all your questions. Great experience overall

Installation quick and efficient, however, since installation, have a chemical odor in the cabinet under the sink.

2 separate attempts by Best Buy installers and they still did not install the dishwasher (specifically the wiring) correctly. They blamed it on the dishwasher...said the new dishwasher was blowing my electrical breaker because it requires so much more power than my prior one. So I had my electrician come out to fix the problem that both BB installers said was my problem not theirs. My electrician said they disconnected the prior hardwired dishwasher which had a dedicated line, but didn't hardwire the new dishwasher and instead just plugged it into the wall outlet, which is a non-dedicated line so, yes, its going to always blow that circuit, but if they had hardwired into the dedicated line it wouldn't have. I contacted BB, they said they can't send electricians to install, they don't do that. Hm, so they could disconnect the wiring of the old dishwasher but they couldn't connect the wiring of the new one? Ok. I get that from a business perspective that BB choses no to hire electricians, but if the fine print had said they can't hardwire and it may need to be done, I wouldn't have purchased BB's "professional" Installation...I can put a plug into an outlet. ***Also, "customer service" wants to get you off the phone asap so they keep trying to end the call by tell you to go the store and they can resolve it. Don't believe them. The store says - no, you bought from BB online so none of the stores can help with this matter. I should also note that when I called the install company who also did the install, they also tried to tell me that it was not their problem. Note that this is a separate issue from the premium delivery for which I have no complaints (though they were also the ones that did the original installation). So on Thursday, I called BB to escalate and get this resolved. And again, they kept trying to get me off the phone and to go to the store. When I asked for a manager, I told them I would wait until one is available. Not surprisingly, ALL the managers were in a meeting. I clarified that there was no management on the floor that could assist me, she put me on hold again and came back to say that yes there was one manager on the floor but that no, he was tied up on a call and had another call waiting, but I was assured that a manager would call me back by the end of Friday because "they have to clear [the trouble tickets] in 24-36 hrs and they don't work weekends so they will definitely call me back by end of day Friday. So, Friday came and went. Now it is late Saturday, I am still waiting on that promised, re-promised, and re-assured call back from a manager.

Service man was on time, friendly,& efficient! Would use him EVERY time!

Courteous workers did a great job installing my new dishwasher and taking my old machine away. They kept me informed of their expected time and helped me review the operational instructions. Great job.

Arrived when expected- polite and professional. Took old dishwasher away.

Install was done quickly and professionally. Installers answered questions and explained how dishwasher functioned. Cleaned up after themselves. Removed old appliance and all packing material. Excellent Job.

Our installer, Tito, was on time, safety conscious, and very good at his job. Took very little time to install, and made sure all was good before leaving. Very pleased.

The installer communicated when he would be here, and he was right on time. Told me it would take between 1 1/2 and 2 hours, it took just over 1 hour. Cleaned up what little mess he made, and tested the machine. Perfect.

Quick, courteous and easy to work with. Would use again

We live in Melbourne, FL and the guys that Best Buy had for their home appliance installations were awesome! I'd definitely recommend this service for anyone in our area replacing any of their large kitchen appliances.

Value for money product. Very very happy to have it