Customer Ratings & Reviews

Good installation, on time. Went smooth, were happy

Very competent and efficient in the installation of the dishwasher

The installers were professional, knowledgeable and quickly accomplished their task. Would absolutely recommend

Arrived on time and were able to remove the old dishwasher and install the new dishwasher without any problems they were very pleasant and efficient. Would always use Best Buy installation.

Great effort. Impossible to instal completely. AAA+

Excellent workmanship regarding the installation. Was very neat and cleaned up after the installation. Had a very knowledgeable product operations.i

Good service Friendly & knowledgeable employee Very satisfied

Prompt,quick and easy installation. He made sure I was pleased with the install prior to departure

On Thanksgiving sales, I have ordered complete Samsung Kitchen Appliances Suite for $4000 and scheduled for delivery on Dec 30. And it tool six installation visit to fulfill the installation last week. It was lot of frustration, dissatisfaction, stress and monetary loss. During the first visit, the refrigerator was installed. They haul away the old Dishwasher and Range. And when installing the new dishwasher, the realized it was broken. The damaged the old dishwasher while hauling away hence we are without dishwasher. The put the damaged range and mentioned in a week time a new one would be installed. During this process, the installed the gas line in a way it had minor leak which we were concerned and not using it. And while trying to reinstall the dishwasher, the twisted the disposal and made it to leak under the sink. We were living with it hoping it would be rectified in a week time. On the second visit after a week, range was replaced, but the dishwasher they brought was damaged again and they had to take it back. So, we are again without dishwasher doing dishes with hands. On the third visit, the installation team came in and mentioned, whoever did first time they should not have did it that way. And new outlet and heat water valve needs to be installed and spot $300 is required. I had to reschedule to take care of that. On the fourth visit, the installed the dishwasher with new outlet and replaced the heat water valve. During this process, they broke the cold water line and made it to leak under the sink. We had to drain every time we use the sink. On top of that, the dishwasher is not working and staging water under with error code ‘OC’. The installation team noticed this and asked us to run full cycle again. We had to manually remove the water from dishwasher using towel and restart. Again it staged water with error code ‘OC’. We are not able to use the dishwasher and in addition the sink is leaking which we have to drain using towel everytime. On the fifth visit, it was assigned to the same team that came on fourth. They did not come inside house, just called and mentioned the dishwasher needs to be replaced. This is the most frustrating part of it because, they are the one installed and noticed this before they leave and this time mentioning about replacement as they knew it already. They could have done this in their previous visit. On the sixth visit, the fixed the dishwasher and make it work Jan 29th. When I was requesting compensation, I was told they can process for the amount of $175. Which I see is undervalued and unfair for what I underwent because of below reasons: 1. It took 6 visits to complete the installation. I had to take time off each time around 2 hours to accommodate the installation. 2. Had to manage the dish cleaning with hands for a month period. 3. Had to drain the water under the sink due to improper installation. 4. Had to pay plumber to fix the sink leakage caused during installation of dishwasher. 5. Had to not use the stove due minor leakage of gas for a week. 6. Had to go through lot of frustration, dissatisfaction, stress and monetary loss during this whole process. Based on this I am looking for a compensation amount of $750. Please put yourself under the above situation for day by day for a month to see how one would feel going through this as a family. Hoping for better understanding and fair remuneration

On time, friendly, professional service. Very good!

He was respectful, managed installation and removal alone. This was an unconventional configuration and he managed it very well.

guy was professional and very quick at installing it

Install was easy, zero problems and in less than an hour!!!!

The gentlemen installed the dishwasher very quickly. They were very courteous and helpful during the installation. They also gave me enough time to clean and oil the cabinet before putting in the new one.

I've always had a great experience with dishwasher installs from BestBuy, this one did not disappoint

Installers were very professional and answered all my questions.

curteous installers , fast professional and proficient

Great service friendly neat and prompt happy customer

exelent great tools and hards thaks for the services

The sub that Best Buy sent out had some friendly and efficient guys come out and remove the old unit and swap in the new and give it a test run. I would use best buy again for this service.