Customer Ratings & Reviews

I purchased all the parts I was told I needed. When the installation text arrived 5 mins before the four hour install window ended (right before 7pm) he told me the hose wouldn’t reach and he wasn’t going to install it. Then he called in and they told him to use an extender (which I already purchased). They then charged me an additional $65 for another part that I did not need and when the install was finished, it was not sealed or flush against the cabinets. It sticks out over three inches at the bottom and looks terrible. He told me that’s the best he could do. When I called in to get this corrected, it took four phone calls and over four hours my time. The first three I was promised a call back, which never happened. The fourth call I was told I needed to buy a bracket which is the first time that was brought up to me. I looked at the bracket and showed it to a friend who is a handyman and it was definitely not needed. I finally gave in and insisted they return the item and refund my money which they finally agreed to. Best Buy doesn’t seem to have their own install techs but instead, outsource to another company and they have no idea what they are doing and BB takes no responsibility for them, even though I paid a hefty price to Best Buy for a “professional installation service”. Very unfortunate.

The installers were very good at their job. They did a good job installing and hauling away the old dishwasher.

Installers were terrific. Professional, efficient and courteous.

Excellent experience. Installer was careful, efficient and very courteous

It's pretty good for this product. We all like it.

The installation team was fantastic! On time, friendly and very efficient. In and out in no time at all. A pleasure to deal with.

The installer was very professional and knowledgeable. He was able to overcome some issues that had not been previously thought out. Highly recommend!!

Great team. Very knowledgeable. Did not leave until everything was installed oerfectky

Prompt,quick and easy installation. He made sure I was pleased with the install prior to departure

I don't know why Best Buy has people review tools that automatically come with an appliance but I'm sure they come in handy for my plumber that he doesn't have to go digging in his tool box.

Micah was amazing. He was professional and knowledgeable. He even troubleshooted for us and fixed a problem that I didn’t know we had. Really awesome

The installers were very professional and knowledgeable. They were in and out quickly and did a great job.

Dishwasher was delivered and installed by a 3rd party that Bestbuy hired. The dishwasher worked but one key feature didn’t. The “auto air” feature that automatically opens the washer door at the end of they drying cycle would never work. After some research I read that it is probably an installation issue. Hade to call Bosch and get one of there technicians out (a month after installation) and he indeed confirmed that it wasn’t installed correctly causing the feature to not operate since it wasn’t installed correctly. Bosch technician corrected the issue and now the feature works. The Best Buy installation guys were nice and professional but they didn’t install the device correctly.

The technicians we used said this was the perfect part for our new Maytag Dishwasher.

Installers were on time, courteous, and very professional. They knew what they were doing and were quick and efficient. Hauled away the old dishwasher and cleaned up afterwards so no mess for me to clean!

Jake, the Geek Squad agent was phenomenal. Fast on the install, showed us how to use the dishwasher, its features and extra advice on cleaning and maintenance.

Installation guy's were very polite and quick also very knowledgeable

The installers was the best part of this purchase. If it had not been for them I would have canceled the purchase.

Victor and his teammate were efficient, professional, friendly and prompt.

Two very professional men came and did the job without any problems and left with no mess or any negative feelings. They were wonderful and very patient as my husband and I both asked questions.