Customer Ratings & Reviews

These folks had our old d/w out and new one one in no time. ALWAYS opt for this option even if you have to pay for it. Fortunately this was included in the price of our Bosch

The install turned out to be a nightmare. The technician properly placed the dishwasher, and the dishwasher functions just fine, but when he connected the drain, he by-passed the air gap vent, looping the black hose that was connected to the disposal to the inlet where the dishwasher drainage was supposed to go. This air cap is a three pronged type, two inlets and one outlet. The other inlet is from the RO system which is under the sink, and it drains the excess RO water. He also undid a repair that I had done previously on the utube drain, So what happened, water drained all over under the sink. Had it not been for a plastic mat under the sink to capture all the water, it would have soaked the wood, and necessated an expensive repair to the kitchen. We had him come out and redo the installation, but this time the air gap vent is now plugged somehow, the black hose is probably plugged, and so now all drain water spews out at the top of the sink, into the sink, which is not normal operation. We called BB to have it repaired, and they organized another company to come out and do the repair, but they cancelled due to the fact that they did not originally install it. They said they were going to call BB and have it rescheduled. Someone dropped the ball because it did not happen. Next, we contacted BB again, and they scheduled someone else, but they didn't show. We did see a refund for the install, but we did not request that. We have now gone to the BB where we purchase the product and asked them to send a tech to repair the problem, and we are waiting on someone to show up today, but have not yet received notice.

I didnt check the levelness of tje dw after installation and checked off everything on tje checklist. When it was mot totally level the installwrs came back the next day and fixed it and sidnt cimplain

Representative did a good job installing & was very professional & courteous!

My new dishwasher was installed by someone who really knew his stuff... two thumbs up!

Unable to install due to company procedures about flex copper water pipe and direct wiring.

Save yourself some time. Yes, you could do this yourself, but these guys do it every day, test out your new machine, and can even haul away your old dishwasher. Well worth the investment.

The crew came after the promised time window but did a good job.

Great dishwasher install service. Good value for the price.

Professional and friendly. Well prepared. Neat and clean. Very knowledgeable about the product and the installation process

Nice looking, and seems to clean well. The installer failed to cover the sound barrier very well. Plastic doesn't dry too well.

Installation of a Bosch dishwasher. Initial install was slated for April 23rd. Best Buy subcontracted install to (name redacted). We awaited team until late in the day. They did not come and online notice rescheduled the install forward one week to April 30th. Team arrived that day and during installation broke the under sink water shutoff valve/pipe. Water ran for approx. 20 minutes before we could shut it off. Water flooded the kitchen hardwood floors and ran downstairs via inner walls flooding a bedroom and laundry room area which had newly installed CoreTech composite floors. Installers did not help to clean up the water and left without installing the dishwasher. First Best Buy geek squad service rep gave us the number of their liability carrier. Second contact GS rep said they were obligated to submit the claim on our behalf and said she would do so. After ten days, not hearing from insurer, we called again and the third rep had no record of our prior calls nor the claims submission. Fourth contact rep said we had to contact BB insurance carrier directly. Liability insurer is now working with us and has been professional about the matter. Subcontractor denied damage responsibility initially.....though later said he would work with us (unspecified). Water mitigation expense, plumber and repair reimbursement costs are not known presently. One downstairs floor area has developed bad mildew/mold stench within the drywall. Flooring (so far) appears to have sustained only minor damage. Now approaching one month with unit still not installed, no clear agreement to reimburse damage expenses sustained nor has BB processed multiple requests for installation charges refund. Resolution is TBD. BB reps could assist customers with knowledge of consistent policies and procedures for such mishaps and follow through with promised action/ support. Damage fault lies with subcontracted installer not with Best Buy per se.

The installer was very thorough and I was pleased. I would recommend using their installation services. Disclaimer: My best buy uses third party but the third party were better than geek squad

It is always good to have a professional put it in for you.

I had Best Buy install the dishwasher. The service was prompt and project went without a hitch.

did a very efficient job -- wasn't very neat with returning things from whence they came

Very efficient, making sure not to scratch or ding cabinets.

The installation guy were great. Very friendly and respectful of property. Chatted about football, great group of guys.

Installation was done quickly and professionally. He even creatively fixed a gap that had been between the bottom of the old dishwasher and the floor.

The two gentlemen that installed were very professional. Installed quickly and were very conscious of making sure they removed any trash.