Customer Ratings & Reviews

The guy who installed was not part of geek squad. He claimed his did it the best way however it smelled funky and after a few attempted fixes my husband realizes the loop in the coil wasn't correct. Wish Tennessee allowed geek squad to install. Still wouldn't want to install mysef

I can't say enough good things about the installers. They were very professional very quick and it was obvious that they knew what they were doing.

awesome team!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The crew that installed my unit went” the extra mile” to get my unit installed. They were incredible!

The Best Buy installer did a great job and made sure everything was setup properly.

The installation person was awesome - my old dishwasher was very hard to get out but he said no problem. He was very friendly & helpful!

Very helpful tools. Could not have completed the installation of the dishwasher without them.

Geek squad was short handed so Best Buy sent a sub-contractor. Very professional, clean informative and quick. GREAT GUY and GREAT SERVICE!

I was very disappointed at the way arrangements were made for the installation of my dishwasher. On the Wednesday evening prior to installation I received an automated message from the Geek squad that the delivery would be made in the afternoon. With the number provided, I returned the call and changed the contact number. The customer rep assured me that all is well and that the installers would be notified. On Thursday, the day scheduled for installation, I was at work and I called the Geek Squad, at 2/P, and asked if all was well. I was assured that everything was in order and that the installers knew my contact information (which I again verified with that customers rep). At 3:30/P I had not heard from anyone and I knew that the latest delivery time was to be at 4/P. I again called the Geek Squad and they said that all was well. They called the installers and reported back to me that the installers were on the way to my house. I asked the customer rep to let them know that I was on the way to my house and I would meet them there. The rep agreed. I arrived at my house before 4/P and waited until 4:20/P to find out what was going on since there was no delivery and there was a voice mail message saying that a call to my house was made at 3/P notifying me of a pending delivery. Following that, there was also a voice mail message that a 3:20/P delivery attempt was made.. Customer rep called the installer company and told me that the installers are on the way to my house. I even talked to a person from IPO (the installation company??) and that person told me that the installers were on the way and if they did not show up in 30 minutes to give IPO's company rep a call. At 5/P I called IPO and after explaining my plight, I was told that because an earlier delivery was attempted, I would need to reschedule. I explained my displeasure of being told that a delivery was forthcoming, twice, and also being told that IPO had my contact information. IPO reported that they did not have the correct contact information that I had given to the Geek Squad. I rescheduled the deliver for December 24. I asked the IPO representative to have a manager give me a call. To date, I have not received that call.

Dishwasher installation was very professional w/no issues. Crew was on time and very professional.

The person installing the washing machine was knowledgable of the product, good recommendations, friendly did excellent job.

He came in masked and gloved. Did an excellent job and than gave us a quick run down of how to use it.

Came on time. Keep job neat. Quick and professional.

Two guys. Fast and efficient. Took the old one away and cleaned up when they were done. Showed us how to use it and clean the filters.

The installers were professional and had a positive outlook. They came to us at the end of a long day and ensured that the installation was well done

Happy that professional install was included with purchase!

Installed the dishwasher but was sending error messages when I started it to clean dishes. I called customer service but was on hold for a ling time. I visited the Durham Best Buy store at 5454 New Hope Commons Dr, Durham, NC 27707 and they said thare is nothing they could do apart from hiving me the customer service number of the installing company. I called the number so that they see that they were not picking up. I was very frustrated because it is at the Best Buy that I bought the Bosch dishwasher. After expressing my frustration, they said the BEST they could was to schedule an unistallation and return. And that was it. The dishwasher was unistalled and returned. Nothing was wrong with but was initially installed by people who did not know what they were doing. I bought another dishwasher at Lowes in Chapel Hill. The problem was not the dishwasher but the installers and after sells customer service at the Best Buy in Durham.

Dishwasher wouldn't fit right but it's great. Love the third rack

The two technicians installed the machine in a very efficient manner. They are professional.

Our delivery person was courteous and did the job well.