Customer Ratings & Reviews

Installation and delivery was done in a timely and professional manner. Insured to my satisfaction there were no leaks.

Best Buy people that did the install were great and on site. I would recommend them again!

The installer was careful with our kitchen. Very professional and shared details about the appliance. Very satisfied

I paid for every installation option that was offered. This was about $200 on a $850 appliance. First installation attempt: Told noon-8pm appointment window. Called at 9:30am told they would be here at 10am. Used only half of the installation extras that I purchased but said I was missing a $8-10 bracket for my granite counter tops. They also only leaned the kick plate up against the dishwasher instead of screwing it to the dishwasher. Called customer service. Took over an hour to get another appointment scheduled. When asked about the bracket she said it was their fault and they would fix it. Appointment scheduled for two weeks out. Second installation attempt: Told noon-8pm appointment window. Called ~9am to say someone had called in sick and they had to reschedule for two weeks out. Third installation attempt: Told noon-8pm appointment window. Called at ~10am saying they were 15mins away. Asked if I already had the dishwasher. Explained that it was an incomplete installation and needed some bracket for granite counter tops. Installer said they don't have the part and that I needed to order. Cancelled appointment. Ordered part from Amazon. Called back to schedule fourth installation attempt the following week. Fourth installation attempt: Told noon-8pm appointment window. Called at ~9am saying they were 20mins away. Described situation and showed bracket and incomplete installation. Installer asked for brackets and screws that came with dishwasher. Apparently first installers took several parts that were required. This installer searched their truck for extra parts. They managed to find extra brackets and completed the install without using the special bracket for granite counter tops. Summary: Took 6-8 weeks longer than necessary. Never use Best Buy ever again. Horrible experience. A waste of time and expensive to boot. How do I give negative stars?

Did not receive a call the night before with a time window.

Two installers arrived on time, and really knew their stuff. Dishwasher installed flawlessly and i know it was done right.

Very professional and neat. Removed old dishwasher and took the packaging of new

The guys who delivered & installed the dishwasher were awesome! They went above & beyond to help us out & help us stay on schedule!

Best Buy did not do the dishwasher installation. It was done by our contractor.

Efficientservice on times and cleaned up their mess

Installers were friendly and completed the work timely.

The installer was courteous and knowledgeable. He had to make some plumbing changes to insure a proper install which was an extra charge.

Really, this is too much to ask your customers to take part in. Just accept their opinion

All 3 techs were professional, knowledgeable and respectful of our property.

Very nice installers. Had to fix a valve in order to make the dishwasher work same day.

Free installation but not when you have granite countertop

geek squad is such a great service. when ever there is something wrong with an appliance, they are easy to deal with and fixing it

Excellent service. Clean and fast install. Installers even cleaned out a dirty hose for me

We like our dishwasher. We really enjoyed the service Best Buy provided and loved the installation company.

Great Customer Service wish all could be this GOOD