Customer Ratings & Reviews

The technician was great. Showed up on time and installed in remodeled kitchen with no problems.

The installer was so nice and patient. He answered all questions I had without hesitation.

Right on time, friendly, competent. Did bring and install new dishwasher quickly and removed and disposed of the old unit.

Best Buy told me not to use a cinch kit to hook up my ice-maker. They told me they weren’t approved or recommended by them, or plumbers, because they didn’t last. They even went as far as saying that’s why they didn’t sell the kits. I was all set to tap into the water line, but thought better of it because the “experts” told me different. Instead they confirmed if I paid for installation I would have a water line with faucet valve installed behind my fridge. Due to this info I took my kit back and had them install. When the installers finished I quickly noticed they did exactly what I was going to do. I also had issues with my install of my dishwasher and was told not to put two drain tubes together because the stock one wasn’t long enough. After weeks of looking and buying items that wouldn’t work, I couldn’t find one single tube that would. I had the installers come to review this after being told they couldn’t guarantee they could do anything for me. I only was able to get help at all by elevating to a manager too. And again... The installers came, connected it with no issue using two drain pipes and proceeded to confirm both fixes they had for me were standard and that’s how they always do it. I was without working appliances for weeks because of Best Buy gave me inaccurate information and I paid close to $300 for jobs I would have done myself and had already done most of. On top of that I stopped into Best Buy on Alpine, left a message for Adam the appliance manager I had worked with, and after a week I still haven’t heard back. I’m purely frustrated and extremely unhappy with this service.

On time, equipped with needed tools and attachments, and the work is done well.

excellent customer service these guys are very professional and polite.

The installation is normal as compared to other company . However the extra, extra additional costs is overpriced

The manager gave us much difficulty until I threaten to bring everything back. We had 3 dishwashers before it worked properly

My new dishwasher from Best Buy works really well, it doesn't have lots of dials or settings which I like! And it cleans beautifully!

I appreciated the installation but the installer could have been a little nicer he didn’t have all the right parts and said he would bring back parts didn’t happen my husband ended up finishing install

The installation of our dishwasher came in two dates because Best Buy does not supply the parts the installers may need to complete it in one session.

Great service for upgrading appliances. Removal and install.

They were great. Even took the time to show me every feature of the dishwasher. Thank you

Excellent service and they were well prepared.Highly recommending it!

The installation was performed on-time, without issues, and the team was professional, knowledgeable and courteous.

My mom's house, she said the installers were great.

Job was done very quickly and professionally. No mess in the kitchen. Everything was cleaned up and the installer was very polite/

Total Tech is Great Service was on time Installation was great

I would highly recommend having the dishwasher installed by the Best Buy company! They were professional and neat and clean.

The dishwasher installation was easy and smooth with no mess