Customer Ratings & Reviews

Very patient, we had to work though a few non-standard issues.. no problem. neat and clean

The installer was courteous and very efficient. He did the job quickly and with little fuss.

My installer was very professional, friendly, explained everything clearly.

The men that came did a great job and were very professional and courteous.

We paid for the installation kit and installation when we purchased a new dishwasher. The company arrived within the delivery time but allegedly with the wrong dishwasher. They called several hours later and asked that we remove everything from under the sink. The technician took a look at the pump and said we would need to pay an extra $125 because it was not a basic installation, and to “cover the liability.” (Our home is new, with a dishwasher only a few years old that unfortunately quit working.) I refused. I contacted Best Buy, who told me we did not need to pay and would get a supervisor on the line, I waited on hold for 38 minutes when my call just ended. I called back, explained the situation, and was put on hold for no kidding one hour. In the meantime the technicians said they were leaving. I insisted they contact their supervisor, who also told me I would need to pay the $125. When I told the representative Best Buy told me otherwise, they changed their mind and told me I would not be responsible and they would bill Best Buy for the cost. It was pretty clear that the installation company was trying to pressure us to pay in order to get it installed, and I doubt we are the only customer that has had this experience with them.

Very professional and efficient installation of our dishwasher.

These guys were great. I would have them back to do anything like this that needed doing.

I was told I would get free delivery and install. I received free delivery only. I already removed the screws that anchor the old dishwasher in place. All that needed done was to disconnect hoses and wiring from old unit but neither installation guy would do this. They didnt even touch my old dishwasher to see that it was ready to be uninstalled they just said "it cant be done" and that I did not have the right hookup. As soon as they left I had my old dishwasher removed and set in my front yard for trash pickup and the new dishwasher installed in about twenty minutes. To be fair to BestBuy and Geek squad: I went to the local store and they refunded the price of the hookup hose the install guys tried to sell me as the one I already had was new and exactly the same. Also they refunded the fee to haul the old dishwasher away since it had to sit in my front yard until trash day. They also gave me some cash back for the inconvenience. Also I was informed that it was not GeekSquad or BestBuy who delivers and installs dishwashers in my area, instead they use third party companies. Buyer beware! Make sure you confirm that a GeekSquad or BestBuy employee is to do your install and not a third party or else you will end up installing the appliance yourself as they will refuse or say they cant do it!

Nice dishwasher, poor job of installation. Ricky, the installer did not feel it was important to connect the water source to the dishwasher and engaged in argument with the homeowner when a longer hose was requested. A week later, second team of installers delivered the range and provided an additional water supply hose. That hose was not properly connected resulting in large amounts of water on the kitchen floor. When the problem was reported to the store someone showed up to my house to inspect the problem. This person did not call before their arrival, never advised the homeowner of his findings, and denied the massive amounts of water was related to the faulty installation. Homeowner has to make several calls to Best Buy and three visits in an effort to have the problem corrected. Finally, the repair was scheduled and on two occasions the service technician did not show. In an effort to correct the problem the Best Buy store manager issued the homeowner a credit to have the problem corrected. An outside service tech. corrected the problem in less than ten minutes. Unsurprisingly, the problem reported to Best Buy on several previous occasions was the problem. What a nightmare!

Installer was prompt, courteous and did a good job. Have had no issues with his work.

He was here early and he was very professional....

I would recommend this to busy, time strapped people. Worth the money to reduce the hassle.

The installers arrived on time and installed my dishwasher without incident.

Come within window time. Got a call before they come. Got things done and friendly.

The guys that installed my product were very professional and didn't take them long at all.

Very knowledgeable installers. Knew everything about operation, too. Very useful info!

The install guys were terrific. Very prompt and efficient.

The man Best Buy sent out to install our dishwasher was very friendly and professional.

The team did a great job. Were on time, professional, polite and cleaned up after themselves.

Guys came in and installed my dishwasher in under 30 minutes and where very nice.