Customer Ratings & Reviews

Well worth the cost. The team was respectful, very knowledgeable and helpful. We removed the old dishwasher and did the necessary drilling of holes for installation of the waterline. The team was very quick and efficient. They tested it before they left to make sure it was working.

I purchased installation of my new Fridgidaire Gallery Dishwasher from Best Buy. The crew was great. It was a challenging install as the original d/w had been installed rather peculiarly but they were able to get everything to work. The same crew installed my refrigerator, washer and dryer. Very professional. And they cleaned up after they were done. You couldn't tell any work had been done except for the sparkling new appliance.

This installation was done well and efficiently by a crew that knew exactly what they were doing. The low rating is because of what it took to finally make this happen. My first appointment was planned for when the dishwasher was delivered. The installation could not be completed because I needed a different kind of valve, which would have to be installed by a plumber. I understand that (although I wish I had been informed of that possibility before it was delivered) and got that taken care of. The second appointment was the worst. My appointment window was from noon to 8 PM. I waited all day and nobody showed up. Even worse, nobody told me that nobody would be coming! The webpage said all day that they were on schedule to come. After 8 PM, it switched to saying they were running "a bit behind schedule," so I kept waiting. After I finally got confirmation, at about 10 PM, that nobody would be coming, my appointment was rescheduled for installation 9 days later, which was a huge disappointment as I had already been without a dishwasher for more than a week because the work that the plumber did made my old dishwasher unusable. But, as I said, the third attempt went well. If my rating was based only on that one, I would have given 4 or 5 stars.

This product was originally purchsed without TotalTech. After buying additional appliances, we purchased the total tech and the store refunded the delivery and instillation, even though it had alredy been installed.

Dishwasher fit perfect, no changes had to be made. Very quite.

Works Great and it's so silent.. Definitely will recommend to my friend and families.

The installation was fast and done very professionally.

arrived early did a great job was quick and was very neat would highly recccomend

Loved getting so many updates. Install was quick and loved that it was part of total tech and less than the grumpy plumber would charge. Installer came when they said they would, no waiting around. Also another store said they couldn't get the install parts, but that wasn't an issue with Best Buy

These 2 gentlemen were professional, efficient, and did a great job. They made sure the area was prepped for the install and cleaned up beautifully when they were finished.

Our installation was free in a store promotion. Everything was correct in the end but with some problems on the way. Thus the 2 stars/Fair rating but still Recommending it. The installers were contractors, not Best Buy employees. This was the case with every retailer we contacted. Some retailers said they had long-term relationships with a particular contractor, which perhaps would result in more consistent quality. Anyway: The first installation went well, mostly. One of the two installers was capable and careful when routing the drain hose, wiring the optional powercord+junction box, installing the water line, pointing out that our under sink water leak sensor might not be working (our device, not part of the Bosch unit; it was very good of him to notice and point this out), positioning and leveling the unit, and cleanup. But at the very last step (mounting the kick plate) the other installer scratched the door front with his screwdriver. Oops. Thus we needed a replacement unit. The replacement installation crew, from a different contractor, were less conscientious. We had to point out that they did not initially route the drain hose out the correct side of the unit and did not install it with the required 33" above the floor rise between the unit and our plumbing drain (sink disposal inlet). They corrected these. They re-used the hot water and electrical connections from the first install so these were not an issue. They carefully avoided scratching anything. General advice: - Visit the manufacturer's website, download the installation instructions, and review them before the installers show up. Be prepared to inspect their work as they proceed and ask about anything that looks wrong. You don't want to sign off on an incorrect installation and possibly void the manufacturer's warranty. - Inspect the unit carefully for damage before the installers start. Look from high, low, and both sides, because scratches near the floor may not be evident when viewed from above. Take pictures to document its presumably pristine initial condition.

The two gentlemen sent to install and deliver our dishwasher and our clothes dryer were just great. They were clean neat and very aware of concerns for the Covid 19 virus. The install was quick and done very professionally. I was concerned about he install and worried about corona virus . They couldn't have been more prepared or professional.

The guys were super. Very efficient and did a great job. They were very careful and cleaned everything up. Als9 made sure we knew how to operate the Dishwasher before they left. We would highly recommend the installation, so much better than us trying to do it now we are a “bit more mature” shall we say.

Johnny & crew came today replaced defective samsung dishwasher with one that works. It was installed & tested. He promised to deliver it Sat 10. We were very upset with first washer. He went above duty to get us a working machine. thanks so much!!

The team was great !delivery went smooth, and they hauled away the old dishwasher and tested the new one before they left to be sure everything is working properly . I was very pleased with the service I received

Purchased a new Dishwasher and didn't want to mess with the install. KitchenAid running a promotion to install as part of the purchase cost and the installers were great. Arrived on time, pulled the old unit out and had to refit the size of the dishwasher area. Knew what they were doing and have not had any problems since the installation.

My installation team (2 guys) were knowledgeable and fast. They handled what I thought was a huge problem even before I could point it out to them. Done and IN!

The fellow was excellent. My complaint is that the day after my machine was installed Best Buy had a sale which included free installation. I paid $200+. Best Buy said they wouldn’t match their own price reduction on installations. Makes no sense

The team was punctual and extremely quick! So happy we got them, put the dishwasher in seamlessly.

They did a great job, timely, professional, all went great!