Customer Ratings & Reviews

every thing went great and the installer was very nice

Four attempts at installing a dishwasher and a fifth attempt is scheduled. Best But’s contractor (Lone Star from Conroe, TX) is the absolute WORST installer I’ve ever had to deal with. Their service techs are rude, and honestly do not know how to do an installation (as evidenced by the fact that they are in their FIFTH attempt!). If I could simply return my $2,200 Viking dishwasher to Best But and purchase a unit from a competent firm, I would do so without hesitation, but too much time has passed and the unit is no longer returnable. I suggest that Best But stop using Lone Star Services for their installations, because they are giving Best Buy a bad rep. Lone Star Services is HORRIBLE!!!

This was great, since it was free (paid by Bosch).

The installer was very knowledgeable and professional.

Arrived six hours later than promised. Installers were nice but customer service was incompetent

Very Professional Installation. Best on time service.

Please understand that this review has absolutely NOTHING to do with the installer, We purchased a dishwasher on 4/2, however we still are without a dishwasher after two scheduled installation appointments (4/18 & 4/25). The installer arrived for both appointments at the scheduled time and was professional. Unfortunately, both dishwashers were physically damaged when our installer unpacked the appliance on each visit. We now have a 3rd installation appointment schedule for 5/2, and are hoping that the 3rd dishwasher is not damaged. It would be helpful if the appliances would be inspected before installation, as this is a waste of time and extremely frustrating for the installer and home owner.

This wasva very good deal...for first class service.

OUR INSTALLER WAS NEAT AND PROFESSIONAL.☺ Very pleased

I bought a dishwasher on November 7. Scheduled delivery, and I thought installation, for November 30. One day before delivery I get a call that I need to reschedule. I call to reschedule and ask why? I'm told they didn't have the item. So 23 days wasn't enough time to get that sorted out? Cool. The new date arrives, dishwasher arrives. The guy says, "are you planning to install it today?" I'm like, aren't you? Nope, they have a delivery guy and a separate install guy. Each requiring a separate appointment? Cool I make a new appointment for the installation. January 3 - almost two months after the purchase. Take the day off from work. We will be there between 7am and 10am. I get up early. They arrive at 12:30. Nice. Then I find the unopened discarded parts from the "install kit" I have to buy for another $30. Can not install without they say. Well, apparently you can. Then when I use the garbage disposal I hear a sound I should not hear. Oh look, just parts from the old dishwasher. So what are the odds BestBuy will replace the garbage disposal? Odds I buy another appliance from BestBuy - Zero.

The installation crew struggled getting our Bosch unit up and running. The main problem was running the electric and getting it the unit to fit properly and level. Took them several runs at it before they got it right. My advice -- make sure your watch them every step along the way and make them do it right.

Despite having a Best Buy representative come to my house to measure for new appliances, the dishwasher didn't fit. The first installer wouldn't remove the old dishwasher. He had no clue how to remove it. I even offered to tell him how it came out but he just left--leaving the new dishwasher in my garage. It took me (a 71 year old granny) about half an hour to do it myself. My husband had to take it to the dump. The next installer couldn't make the dishwasher fit into the opening. He left it standing hanging out of the opening. When I called the store a rude woman told me that Best Buy did not sell a dishwasher that would fit into a 23 1/2" opening, they only sold dishwashers that fit the standard opening. I said I would buy a dishwasher elsewhere and to have someone remove the dishwasher. The fourth and last person from Best Buy came to take the dishwasher back--but the third guy had not disconnected the dishwasher--he agreed to disconnect the dishwasher and remove it. All this took a month and four separate visits by Best Buy to my home. This doesn't include the two times I had to go to the store to buy the appliances. Never again. I would not recommend the West Kendall appliance department.

1St delivery date time was from 8am to 12pm and it was a no call no show for the installers unless you count the call we received 10 minute past the latest time that they were to arrive. So a wasted day off. We called they stated they where over booked, not sure why they did not realize the the night before. The next delivery date went off ok. The install went fine and works but not sure why the left such a wide gap between the counter top and dishwashe

Dishwasher moves not secure moves under counter when you open dooy

Dishwasher install - when the installers left there was water leaking under the sink, the same installers were sent back to fix the problem. They didn’t. I had to call a plumber because of what they did to the plumbing under my sink.

Was performed well and quickly, friendly service!!

I was impressed with the product. Good job best buy.

Wouldn't hesitate to use again. Top notch service !!

The installers were very prompt and professional..

Waaay overpriced. After they arrived I was told we need to move our shut off valve and the installers were unable to do that, so I had to pay another few hundred to have a 3rd person finish the install.