Customer Ratings & Reviews

First time, the installer did a poor job. The floor was damaged due to water leaking on to the wood as he had not completely tightened the water connections. The dishwasher was installed crookedly and would move a little. As I wasn't home at the time of installation, he also charged again for the installation kit which I had paid at the store along with the dishwasher and installation. I had to change the dishwasher as the dryer was not performing well. The second time, I was sent a different installer. Joel came on time and did a thorough job. The first installer had not only left the connection to the main line loose but he had also loosened a connection to an instant water heater. When I requested Joel to fix the issue, he refused to touch it as he wasnt allowed to touch anything that's not related to the dishwasher. I'm don't get why they won't fix an issue caused by a previous installer from the same company? I have filed a damage claim for the floor. Joel took pictures of the damaged floor and to date I have not heard back from them about the damaged floor or refund of the installation kit.

Service Tech added another hundred to the original purchase, but the job was completed in a timely manner with no issues.

The installers were unable to remove the old dishwasher, claiming they tried everything. My husband allowed them to leave the dishwasher and we would reschedule installation once we removed part of the wood flooring. Once I arrived home, I lowered the legs and pulled out the old dishwasher from under the cabinet. We tried the installers, asking them to return, but they claimed they were done for the day and on their way home. We tried the Best Buy store, which connected us to the company for installation, and because the installers didn't show our installation to be rescheduled, we were able to do nothing until the next day. We tried both the installation company and Best Buy, even went to escalation dept. - and they claimed best they could do was a week later for installation! We ended up hiring a plumber to install the dishwasher. I read bad reviews before purchasing, and the manager in the appliance section assured me that they had a new installation company and there have been no issues...I should NEVER have believed him, and went with our own installation, as I was going to do.

The worst ! Installing never complete and now never getting the refund or the unit picked up . No dishwasher since 8/8 and still not picked up unit for return.

Was charged an additional $320 when the tech came out to remove my dishwasher.

Costly free installation. My free installation ended up costing $160, but other than that they did a good job

Dishwasher installed. Dryer does not work! Please send a guy out to look at it.

Terrible experience with installation of my purchased dishwasher. First technician came and did anything and had to be rescheduled after an electrician "fixed" what needed to be fixed. They did not even take the old machine with them. During the second appointment day for just removal of the old machine since they did not have appointments for installation, the technician never showed after needing to coordinate for the electrician to be present at the same time. A building maintenance person was able to the the basic task of disconnecting the old machine (which the original best buy technician did not do) so that the electrician could do his work. I will be looking for a new company to do the installation as I have lost all trust with Best Buy's Geek Squad services and the local companies they employ to do the work.

The Geek squad is not as good as the independent contractor that Best Buy used for the first delivery. Here is what was different. didn't clean floor after pulling old dishwasher out, left water on the floor, didn't clean face of dishwasher like other, 1 man vs 2, not as friendly. I would still use Best Buy but they need to train their crew better.

Installers were unprofessional. Manager on the phone was extremely rude and used very shady tactics to try to get paid for an extra job. They actually asked my mom who was the only person home to leave and go to the bank and get them cash. So shady. Also, were trying to set up an additional charge only allowed to be paid in cash, saying a valve would break once they started the install. I would not move forward with them. Hired my own electrician to put in a gfi plug and completed the dishwasher install. Oh and of course no broken valve. Will never use install again and that was why I signed up for Total Tech. Total waste.

The installing company (not Geek Squad) came to install my dishwasher and realized they didn't bring the right tools to install the dishwasher and so we made or so I thought made arrangements to install it the next week. I called Best Buy to ask when were they coming to install the dishwasher and was informed that they never submitted for them to come back out to install my dishwasher. Best Buy submitted for the installing company to come back and install it the next weekend. When the company came to my house they tried to make me pay them to install the dishwasher, when I told them that I paid Best Buy for them to install my dishwasher they told me they do not work for Best Buy and do contract work for Best Buy and said they were not going to do it until I paid them. I told them to take that up with Best Buy because I paid for installers to come out and install my dishwasher. He called his company and they told him to do the work. He didn't test it to make sure it worked or ask if I was satisfied with the work. He handed me the paper I needed to sign and left. Horrible experience!!!

Installation went extremely well but it took almost 2 weeks after the original date given for the install to take place.

We have been looking for a dishwasher for some time and liked this one because it was finger print resistant.

Installation went fine but we had a problem with initial operation so we called the technician five times and he never returned the calls so we had to go to the store to get it resolved. I technicians going to leave his card behind and indicates that we should call him if we had any problems and then when you do and he doesn’t return the call...that is horrible service

first appointment was with delivery of dishwasher and washer and dryer. we had moved in the day before. I told the installer that he could not run a test wash on the washer as there was a discharge pipe to be connected to the laundry sink. so he literally put the washer in place - did not plug it iin or hook up water lines. dryer was set up. pulled out the old dishwasher and proceeded to tell me that the pipe sizes were wrong and I needed a plumber to come out. So I did, paid $120 for a plumber to tell me there was nothing wrong. Called installer, new one came out again. told me the original installer should have said they WOULD not install, not COULD not install, that there was nothing WRONG with the setup, just that it was not to their standard. so, plumber came out again. $410 to swap out piping to sink. so this FREE installation because I upgraded to a more expensive machine as the salesman suggested, cost me more than the original one I wanted, even paying for installation. I had plumber install the dishwasher because who can afford to track 3 days off of work for this?

The installer tried to hit us up for more money and left the pipe going into sink open which ruin our floor and cabinet.

Had to reinstall and level the dishwasher when the guys left. Only would recommend if it's free.

I was disappointed in the delivery and installation service. Product was rescheduled 3 times which stinks if you took time off from work. When it finally arrived the installer just complained about pretty much everything.. Taking the old one out... running the hoses... Leveling it... At least he stayed and finished it rather than leaving it on my back porch

Other than the installers being over an hour past the scheduled window had expired, the installation was good.

Showed up on time and was an expert. Two permits, an electrical switch an the install cost me $350, which was pricey.