Customer Ratings & Reviews

They damaged my dishwasher bringing it into the house on December 3 2021 and they had to order us a new dishwasher that comes Feb 7th which is 2 months later

This is to note my latest phn call on Sept 9th (have already spent hours on phone over past few months with BestBuy customer srvce) wanting help with install concern. I’m expecting phn call per case # from my Sept 9 call of 342178685

Products are great. Terrible install experience with the dishwasher and fridge. Best Buy needs to outsource a better delivery/install company (XPO was terrible) or have better/more oversight on their orders. Even once I spoke to Best Buy customer services to have my fridge installed because the first team refused they sent out a second team a week later that also refused to do so. I finally had to convince them to take it upstairs for me, so I could install the fridge myself. Terrible experience!

The service call was to fix a leaking dishwasher I purchased a month earlier. I had to wait 3 weeks for the appointment. They showed up at 1:50pm which was 50 minutes after the 9am to 1pm window. No called to let me know they were running late. When they arrived they said they do not do repairs. A couple days passed and no one from Best Buy contacted me and online it showed the service call completed. Awful experience.

Dishwasher was delivered to my rental property on Sept 10 but not installed (free installation at the time on Bosch D/W). Called to see why/when it would be installed and Best Buy rep gave me an Oct 4th date. Unbelievable. Called back 3 times to no avail. D/W sitting in the middle of my tenant's family room. Had to have my contractor install the D/W for an added cost. Called Best Buy to see if they would reimburse or give me a credit for the amount I paid the contractor. Was told "a supervisor would call me back". I'll let you guess if I ever heard from the supervisor. I'm sure the manager at Best Buy's wife wouldn't mind if this happened to her. .

Tech did not install it properly. Had to have it removed and done properly.

After I paid for all the extra pieces to install, I had to pay an additional $30 for another piece when they came to install. The installer also wanted cash. I used a check instead.

I paid for dishwasher installation with parts. Then BestBuy subcontracted this to another company, which subcontracted this to yet other people (who barely spoke any English). They took away my old dishwasher and then brought the new one in but refused to install it unless I paid them $100 extra for the "parts" needed for the installation. This is very disappointing. This SHOULD have been included.

The two gentleman who came to deliver and install, delivered, but couldn't install the dishwasher. I had to contact my Mother's handyman to come the next week and I stall the dishwasher.

If I could give them a 0 star, it would go there. Ordered a dishwasher and was told it would be two weeks for an installation. I paid for the installation and waited. I took a day off work just to ensure the installation would go well. Yet, they never showed up. Tried contacting the store, no help. Called the national line and was told another two weeks for an install. Had to pick up the dishwasher myself and paid double to have a plumber to install the dishwasher. Not happy at all.

Purchased 4 new appliances from Best Buy. The sales person was phenomenal ! After we left the store it was all down hill. Had to take multiple days off work and hours on the phone to get resolved

As much of a customer and advocate as I am of Best Buy, they have disappointed me with an extra on the spot charge of $160 to install a wall outlet instead of reusing a 3 year old female electrical drop. The dishwasher would have plugged in all the same, and it was properly grounded. All the installer did was cut the female head of my plug, and installed a small outlet box that served the exact purpose of what I already had. Otherwise, they would not have completed the installation. I will be calling customer service or corporate about this.

I was very disappointed by the installation service. Initial installation was timely, but the dishwasher was not all plumb. It leaned backward and the lower tray slammed backward with dishes on it. I waited three weeks for the installation team to return to correct the problem and it took a lot of persuasion to get it done correctly. Granted my cabinets were not equidistant from the counter edge, and that presented a problem, but the major issue was that it was not installed level.

the installers were like the 3 stooges. I had requested that someone call me 30 minutes prior to delivery and they did not. they did not hook up the hose correct. it was leaking for a week before i noticed. I had to call a plumber.

The installers flooded my kitchen with their poor install

The installer was very professional and very knowledgeable. Although it only took 5 months to have the dishwasher installed. We first purchased the dishwasher in August 2022, 4 weeks later the dishwasher was installed however, it did not work. It took anther 4 months to have the second dishwasher installed. Not counting all the promises that were told to me in person and never came to fruition.

The dishwasher was improperly installed, we had a surprise $150 charge for something we were never told about (needing an outlet, the machine can be directly wired but the installer refused to do this), they did not arrive within the window given, and they did not clean up after themselves. We had to uninstall the dishwasher and redo the installers work so that it was properly done, then reinstalled the dishwasher ourselves. This service was pointless and frustrating.

Very messy service. They had knowledge of the product and installed it correctly but failed to clean up the huge mess they created which I feel is how a professional finishes a job.

the dishwasher was unable to be installed at the time of delivery. the installer said he would be back the next day after i bought a longer pipe and he was a no show. the next available appointment was 10 days later. the installer shut off the hot water to the kitchen sink and it wasn't until days later that we figured out how to turn it on. i find it hard to believe that best buy does not have people in the field to trouble shoot problems. we had to hire our own plumber to complete the install. shame on you best buy.

Horrible. Installer who came to my mouse damaged a pipe and caused a leak. They claimed not to be at fault although they said they would “try” to return and fix. Needless to say they never did. To add insult to injury he made the leak worse prior to leaving by messing around with it further. The name/number of the individual installing did not match the one on file at Best Buy, very strange. I started with a Broken dishwasher that needed replacing and now I have a broken sink and an expensive dishwasher that I can’t even use.