Customer Ratings & Reviews

Very poor installation it moves and technician even didn’t level it up

We purchased a Bosch and it didn't work correctly. We returned it because we thought it was just a bad dishwasher and ordered the Whirlpool dishwasher that is s terrible cheap product. The new install guy was great, but told us they installed the Bosch incorrectly, that is why it was leaking all over the floor.....

It was not Geek Squad that installed it. It was a third party contractor I assume contracted by Geek Squad or Best Buy. When he installed the dishwasher, he determined the water pump didn't work, then he told me "sorry, but you have to call Best Buy for an exchange or call Geek Squad to come out and fix the water pump." Then he left, leaving the faulty dishwasher. I was a little shocked. This has been a disaster and it is January and it still isn't resolved.

The dishwasher BROKE after 4 uses. I do not recommend this item at all.

I paid for installation but when the installer arrived I was told that he had to do additional work and charged $400. When the appliance was started the appliance was not filling. We notified Geek on the following Tuesday,the 10th and was called back on the following morning to inform us it would be replaced the following week on the 18th a week later.

Very expensive to install by Best Buy. Although I purchased totaltech paid $199 I was asked to pay additional $215 to install electric plug and change water cap on top of sink, overflow water line. Came out total $414. Easy advertisement hard result to me.

they deliver the dishwasher then set up the install 30 days later ?! pathetic, i had to hire someone to do it , very poor service…

Experience was really bad. First time they came and didn’t install. So I had to schedule second time. Second time they came and installed but didn’t take prior dishwasher. Also they are talking and behaving unprofessionaly. Finally 3rd time someone came to take prior dishwasher

Installer lied about an electrical outlet being required. Was wrong about the manufacturer electrical plug. Pressured me into an independent sale of their services to install an outlet. Or they would have left without completing the job.

The delivery was late. I took a day off work and I didn’t have to. The installation was done wrong and someone had to come back to fix it another day and I had to take another day off work. I told the first installers something was wrong and they ignored me. It was a very frustrating experience!

The item was delivered and installed broken. When I immediately called customer service. I was told they would come back in a week to look at it. Worst service ever! Everyone I spoke to just transferred me to someone else that told me it wasn't their problem. Best Buy customer said they couldn't help, Best Buy Distribution Supervisor was useless and said he couldn't help, XPO installer said they wouldn't come out any earlier. Best Buy's motto "Expert Service" is laughable.

Now that it is in I love it. However it took over a month getting here and the lack of communication between Best Buy and installers was non-existent. Store should carry more hose choices so it can be installed first time instead of the third.

The 3rd party installer was awesome! Best Buy is so messed up internally it took over a month to finally get an undamaged appliance rescheduled for install. 4 days after install i am still getting calls and emails to reschedule our install.

The technicians were nice, prompt and courteous. The problem is that the dishwasher was placed into the spot but not secured...and now I have to wait until COVID ends to get the dishwasher properly installed, and after waiting 20 minutes on the phone to speak to "Customer No Service...What a joke...it wasn't properly installed and now my time will be wasted again waiting to call back and arrange.

Initially I purchased this d/w installation because the d/w I purchased was a new installation not a replacement. I was informed that the installer required an electrical outlet, an existing waterline T, and a drain or garbage disposal outlet. Ie., the installation charge was just for hooking up the water and drain lines to existing outlets, plugging in the electric, and balancing the d/w. Not worth $150 in my opinion, $50 maybe.

Installation was done wrong and dishwasher would not work (error code FTD). Had to call GeekSquad to come and fix ...so had to wait 4 days to get the dishwasher to work. I believe the drainage cable was incorrectly fixed..GeekSquad had to reverse the connection.

Very difficult customer service process, not at all satisfied.

Installer refused to install because he was not an electrician. I can understand this...the problem is no one asked me how the current item's electrical installation was done...so you all sent the wrong person for the installation.

This delivery took three months and 5 attempts! Horrible installers when the product did arrive. They misinstalled it and then came up with a lame excuse about how my dishwasher opening was "too narrow"!! Really??!! There was a dishwasher in that space before the new one arrived. Poor form.

I would like to rate Best Buy and their third party delivery/installation provider, Pacific Express Installation with zero stars. Best Buy and Pacific Express never delivered or installed our dishwasher or refrigerator but claimed they did. We are very disappointed in their customer service, which has still not resolved this issue.