Customer Ratings & Reviews

The installer was a 3rd party, coughing and sneezing the entire time and no mask. He didn’t secure the dishwasher inside the cabinet, left screws in a pile, didn’t install parts inside the bucket that are supposed to cover the holes

Worst ever. Dishwasher didn’t drain after they left and it is crooked.

Damaged cabinet during installation Screw went through outside of cabinet. Mentioned to installer he seemed to indicate it was somehow my fault which is ridiculous.I reported this to management at bestbuy and they called someone to report but never heard anything back on any repairs.

Not happy about paying for the Total Protection package (which includes my installation and also having to pay the installer another $130 for saying the dishwasher wouldn't work with 1/2 in pipe, etc. I let Best Buys CSR know it too and they said they'd take it up the ladder.

The first dishwasher install did not go well , the machine was even dented on the side , we had to request a new dishwasher and a new installation.

The installers were sloppy and lazy. They did not even center the mschine in my cabinitry until I complained.

Installation fail - after installation ran the cycle and water poured on the floor. Called and the installer returned and declared the unit defective. Said he would call Best Buy and they would call me and when I contacted Best Buy after two days they hadn't heard anything about it.

The third party installer was a disaster. He broke the connection and told me it was fine. After he left, discovered it was leaking. Had a terrible time with best buy customer service, no help. Tried plumbers but no luck until a wonderful neighbor came over and fixed it.

Worst experience I’ve ever had with any retailer. Dishwasher was delivered but not installed. I have been trying for months to get my refund posted. Have called customer service 12 times and each time is the same. The refund plus compensation is promised, but never delivered. I will never shop at or recommend Best Buy again.

The dishwasher was broken on receipt and the delivery/ set-up people did not inform us of this. The repair man had them order a new one. Delivery has now been rescheduled for the end of December! This is since October!

Dishwasher was put in place and it looked like it was working however the installer did not connect the dishwasher to the disposal. And therefore the dishwasher could not drain. The hose was in place but the connection between the two was not cleared

You showed up to remove my existing dishwasher and then informed us that we need to pay another 75 dollars for a 2 dollar valve. Then left the dishwasher in my garage and never installed it I never received a refund on the installation and had to do it my self what a joke I have bought many appliances from best buy over the years I will be looking elsewhere in the future

The install was scheduled 10:am -1:00pm, the installer came at 3:45pm. He ran a test and water went everywhere, he said the hose was clogged that he just installed! Ask him to unclogged and he said he could not! He left and left all the white discard from package on my floors! Totally DISSATISFIED WITH HIM TODAY! Can't use the dishwasher because of what he said was a clogged line!

Terrible service. Ordered my dishwasher 2 weeks ago for delivery and install and still haven’t received it. Every time I call it’s a different reason and answer for why I STILL don’t have it.

Installer wanted to leave without connecting water and drain hose or even sliding into place, because he did not have the capability to connect to copper tubing. After some encouragement he he connected everything except water supply. I had to call a plumber to complete the job.

Terrible service; promised a certain install day. Never came and customer service over phone was absolutely no help and they did not do anything to fix issue. They made it more complicated, on the verge of cancelling the order. Not to mention the corp customer service have no clue on what to do and how to fix it

Had problems with installation, with damage to kitchen wall, but dishwasher is good product. This installation was done before Thanksgiving. The field manager, Brandon, contacted me regarding the damage, but has yet to follow up with me. It is almost Christmas, and sadly, it appears that Best Buy is now choosing to ignore the damage caused by the installation.! I will let you know how Best Buy handles my claim in future post.

Had to book it twice because he didn’t know how to connect water. So, I had to go buy a part out of my pocket and put it in. When he came the second time, he could make it fit and couldn’t attach it to counter. So, I had to do that, too. What did I pay for? You should pay me!

Best Buy uses a third-party company to deliver your dishwasher and install it. They did a terrible job they came very late in the evening and they put it in we ran it one time and the screws fell out of the brackets that hold it to the countertop. Then we had to wait about a month for them to come back to reinstall it.

Installers damaged dishwasher while installing. I recommend the dishwasher installation because it would have been more than we could have handled.