Customer Ratings & Reviews

I have an uninstalled dishwasher sitting in my kitchen for 12 Days. Total lack of communication and follow up from the installer.

Incomplete install. No follow thru poor communication.No one seems to know anything.

I ordered and paid for a dishwasher to be installed a week later. During the appointment window on the delivery date I got a call from the installer. The dishwasher was dented so they said I could accept it that way or order another one. I asked how long it would take to get a replacement and they said one week. That sounded fine to me, so I said to reorder. They set up an appointment to install the new one exactly one week later. On the next delivery date, the appointment window passed and we called to find out where the installer was. No one had a record of the replacement order. They claimed the conversation from the week before never took place, and the item was on back order now so it could not be delivered for at least a month. It took about a half dozen calls by my wife and I to figure out what happened. Apparently they just marked it as delivered in the computer and had not re-ordered it at all. If we had not called they would have just kept the money and never delivered a dishwasher. So we had to re-order it again at that time (after two delivery dates had already passed) and wait another month to get it delivered. When the dishwasher finally came a month and half after we had paid for it, this one was dented too. I wonder if it was the same one from the original order. So they gave us the option of either re-ordering a third time, or just living with the dent and getting a discount. We went with the discount because we just wanted to be done with it. But of course we never got any discount, and when we called to inquire about the discount the manager who needed to approve it was not available. We previously had a good experience with a dryer installation from Best Buy, but this dishwasher installation was an ordeal that I would not want to repeat. We will look elsewhere for our next appliance.

The guys that installed it were very efficient and extra careful with our new floors . Very nice crew.

The gentleman was very professional and worked neatly. He was polite and cleaned up afterward.

This installation service was included with my purchase of a new Maytag dishwasher. The purchase was made on 11/26/2017, and the sales rep scheduled the installation for 12/04/2017, and instructed me to remove the old dishwasher prior to this appointment. I did as requested the night before the appointment. Doing this left me with no running water and therefore a dysfunctional kitchen. December 4th came, and no one showed up, nor did they call. Having taken a day off of work for this appointment, I was pretty upset. I called in and was told that my order had been "left off the manifest, and that it would need to be rescheduled for 12/08/2017. I agreed to this time, and therefore scheduled another day off of work. On this day, 10 minutes before the end of the install windows, I get a phone call that due to unforeseen circumstances, I would not be receiving my dishwasher on that day. The rep then assured me that someone would get out to my home on Monday, December 11. I agree to this, and schedule yet another day off of work. Sunday, December 10, 2017 my doorbell rings, and someone is there to drop off the dishwasher, but not to install it. I accept the dishwasher with the understanding that someone will be out on Monday to install. Monday rolls around, and no one shows up once again. Someone contacts me from the installation group, and says that due to a scheduling conflict, I would have to be rescheduled yet again. At this point, I cut my losses, and asked to cancel the installation, and install the machine myself. Tonight, I will install the new dishwasher and hopefully have a functioning kitchen again! An installation service that was supposed to be free, has costed me three days of my hard earned vacation time. I will never again use these services or recommend them to anyone. What a nightmare!

This review is in regards to their customer service after a faulty dishwasher installation. My new dishwasher was installed on a Wednesday. On Saturday I opened the under sink cabinet to get cleaning supplies to find the entire cabinet filled with a water puddle. Water was dripping constantly from the connection between the sink and dishwasher. I immediately called and they said the third part installation service that they had hired for my instalation would open at 9 am and they would get someone to handle a repair for me. I have literally spent my entire day trying to find someone that I can call to fix this faulty installation. After countless phone calls my diswasher is still leaking water into my cabinets. No one has provided any help other than to tell me that I can wait 4 days for the next appointment. I have tried to shut the valve off at the sink and that slowed the leak but did not completely stop it. This is a huge issue as my house is currently for sale. I was installing the new appliances to make it more attractive to buyers. Now my cabinets might be ruined. I cannot have the home inspected as planned until this is fixed because of the leak. The inspector needs to be able to run the dishwasher during his inspection. This is a nightmare and all I have gotten from Best Buy is some lame apologies. In my line of work when a mistake is made it is expected to be corrected immediately. This is a simple mistake, but making me wait for 4 days to get it fixed could cost me in the sale of my home and that is unacceptable. I explained this to several people over the phone. I even spoke with someone at their dispatch warehouse. I have spoken with every level of supervisor that they would transfer me to. No one cares enough to get the job done right. I will never shop from Best Buy again.

I went through the process of setting up an installation appointment and it was automatically cancelled by Best Buy. According to the Best Buy Customer Service, this was cancelled because the transaction was not run through a register? HUH? Then why do you offer the installation online if it's just going to be cancelled? I had to call and inquire about this issue. Obviously, it's happened before to other folks, but Best Buy doesn't want to fix it.

Our install got delayed. There were some serious communication problems with Best Buy and their installer. Although we waited an extra 10 days, the installer was very professional and did a good job.

Best buy use a third party for installation. After paying for installation for an integrated Dishwasher, we were told on arrival that there may be added extras? On inspection the electricals needed changing and the plumbing needed changing. This was approximately $600 in addition?? Apparently this is stated in the small print? After managing to install the dishwasher with help from my building maintenance, we used them to change plumbing. Then to be told there is an extra $150 to install the wooden panel onto the dishwasher! I feel like this company is out to make money and Best Buy refuse to take any responsibility. Be warned!

Wish I had installed myself - unbelievably frustrating. Here's the timeline: -Bought dishwasher online, includes delivery/takeaway, plus installation. Scheduled for next week -Delivery day: no show, no notification. Called them--> "Cold weather" -Next attempt: dishwasher delivered to my living room, old one left in place for installer to remove. No call yet from installer; deliverer says to call Geek Squad because they do the installation. Called installer, informed they would call 1 day before installation to arrange time. -Attempt #3: Days later, still no call. I called BestBuy, says nothing scheduled. "Rescheduled" for 4-5 days later. -Attempt #4: 1 day before, installer calls to reschedule, "too busy tomorrow". -Attempt #5: Nobody showed up. I called installer, didn't remember me, "not on schedule". Rescheduled. Asked installer about removal of old unit; says not his job unless on BestBuy work order. Called BestBuy again, who added removal to the existing work order #should have been on original order all along - my website order clearly stated delivery/removal both included#. -Attempt #6: No-show #4. Called installer, says the rescheduled appt was canceled when BestBuy changed the work order #BestBuy had said to plan on the same install date#. Nobody had called me to inform me of the "cancellation" or to ask when to reschedule. Called BestBuy to vent frustration; they called installer office to reschedule install next day. -Attempt #7: Installer finally shows up, looks under sink, says water shutoff valve broken, says to call plumber, leaves 5min later. -Attempt #8: Called plumber, $90 later valve is repaired. Installer came again, removed old dishwasher but said "work order missing correct date for install," refused to call supervisor to clarify, left house with new dishwasher untouched. Old dishwasher's former site now an empty hole in my kitchen. -Attempt #9: Called BestBuy for the umpteenth time. They say they will call installer to get it done. After 4 weeks of this, I am losing hope.... In BestBuy's defense, they did offer a $50 gift card and a refund of the install fee for all the hassles; also, my plumbing issue was not predictable or their fault. Their call center people are very friendly but the installation subcontractor has been a disaster. The gift card is small comfort for this continuing nightmare, and 4wks later I still have a box in my living room but neither a working dishwasher nor a confirmed install appt. Aaggghhhh!!!

I purchased a dishwasher from Best Buy and also purchased their dishwasher installation company. The day they were suppose to come out was the day before Christmas Eve. They arrived and they looked at where they were to hook up the installation and told me that I would have to purchase a reducer and a longer hose for the installation and they would have to come back. I had to reschedule so now I didn't have a dishwasher for Christmas as I had to reschedule the installation after New Years. When they came back to do the installation I handed them a brand new bag that I had purchased with a reducer and hose after I purchased their online kit that I was told to buy. They installed the dishwasher and I heard one of the men say to the other I think I feel water and he felt around the hose. The other man put his hand there and felt and said no its nothing...Needless to say after running the dishwasher there was water underneath my flooring and everytime I stepped on the floor water would come up. My floor was ruined and well as the concrete board underneath plus damage done to my cabinets. I filed a claim with XPO logistics the claim company for J and W installations. I was told to get 2 estimates for the damage and submit it. I then received a letter denying the claim saying it was a faulty reducer that I gave them and I insisted they use mine instead of theirs. The reason I didn't get the installation done the day before Christmas was because they didn't have one on the truck and told me that I had to buy one so how could I insist to use mine. If my reducer was cracked why would they install it. They cracked it if anything during the installation. I didn't touch it....So if you want to avoid damage to your kitchen I strongly advise getting anyone else to do your installation and save the headaches.

This was for a rental home, and when the dishwasher was delivered, they said they couldn't install it because of the water line. We had to hire a separate guy to come out and fix the water line before they would come back and finish the install. So, if you have any issues that are beyond basic, Best Buy cannot handle them. Expect to pay double and have to wait more than a couple days in order to actually have your appliances up and running. You are better off hiring a separate installer that can do everything.

The installers ripped me off for $80. It's my fault for saying yes, but they still should not ask this. They also left some trash behind from the packaging. The installer Omar told me that i should replace a white pipe in the dishwasher because it could leak if old. This ended up being an air gap for $25 online. He said they only accepted cash and it was $80 so I venmo'd him since I didn't have actual cash. This is unprofessional and unacceptable. The terms of service on my install even says that they will not accept cash in the home (which I didn't read until after). I went into the hospital for 11 days the day after the install so I didn't have a lot of time to really reflect on what they did until later

I have had no issues with my dishwasher but I know this is there if I need it.

Excellent job, I am very happy with the installation. It was fast and well done

Very professional, very courteous and do the job right. Worth the service.

More of a problem with the Best Buy resolution team. The installer showed up and stated he did not have the dishwasher installation kit and would have to reschedule. He removed our working dishwasher and left the old one in the kitchen. I contacted Best Buy and they stated an installer would be out a few days later. No one showed up. After contacting Best Buy they stated they canceled my appointment (for no reason) and the next install date was over a month away. Meanwhile, I had a non working dishwasher left in my kitchen and they refused to return my old working dishwasher. They refused to offer a timely install date to finish the job they started. They refused to refund my purchase and pick up the new dishwasher. After more than two hours on the phone they left me with a their solution which was to refund my install fee (as they didn't do the install), a refund for my $30 haul away (which they took my working dishwasher worth about $200), and left me to hire an outside contractor to complete the job they failed to complete. DO NOT RELY ON BESTBUY FOR YOUR HOME APPLIANCES. Their customer service and resolution teams left us out to dry after they botched the job.

This is a great service. I cannot recommend it enough.

installers were friendly, neat, and professional. kudos to them.