Customer Ratings & Reviews

I'd say 2 stars, but BB classifies 2-stars as "fair", while my experience so far is better classified as "poor" (1-star)". Original installation team did not connect the water hose properly, which caused a massive amount of water damage to the cabinet under the sink. To their credit, BB sent a new team to fix the issue/properly install the dishwasher (albeit almost a full week after original installation). The dishwasher has been working properly since. I appreciate BB appropriately taking a certain amount of money off my purchase. The reason this review remains a 1 star is because I still have not received confirmation of a damage claim being opened up. The cabinet beneath the kitchen sink is not functional. It's been over 2 weeks since the BB support agent said that a claim would be opened within 5 business days. The BB agents have been kind and responsive over the phone, which I appreciate. Will be happy to amend my review once the damage claim is processed and resolved

We ordered a new Bosch dishwasher. The installer arrived at the beginning of the installation window which was a pleasant surprise. He began the 20 min install as we chatted. Removed the current dishwasher and put in new one. During the unboxing process he flipped the dishwasher upside down to access the “water outlet” and assured us this was fine. I did see water leak out. At which point he declares the unit is blinking auto and won’t respond to his finger pushes. He flips the breaker and comes back in and dishwasher does the same. Blinking lights and non-responsive. After doing some stuff on phone he says the info he found says the power board could be bad. He declares the unit defective. I asked how to get a replacement since he just came from the warehouse with this one. He says he can’t and must leave this one installed even though it doesn’t work. I ask him to remove the non-working brand new unit I paid for and put the old one back in. He says he can’t. I ask him to take the new non working unit I paid for out and I will refuse delivery and he does not need to reinstall the old one. Just leave the old one here. He says he can’t leave an open hole. This put us in a pickle and now we have a useless dishwasher for the Thanksgiving holiday with family in town. We were on the phone with Best Buy as we are Total members and the installer drove off and left the old one sitting in our driveway.

The team of two guys were super efficient. They were polite and professional. Super fast and in a blink of the eye it was done! Saved me tons of frustration.

It washes so good!! Never had a machine do so good!!

Quick delivery and installation. Installers kept my kitchen area clean during and after installation.

Great job, and answered all my questions. Very professional and on time

Install guys were great, they were on time were pleasant clean and professional I couldn’t have asked for more

Professional team installed my dishwasher quick everything looks great

The Installers were very professional and courteous.

Installer was very professional & explained everything to my wife and allowed her to clean the area before setting new appliance. Great job!

They did a great job with installation. I think it only took them a half an hour to install it!

From day one, the installation of the dishwasher was a nightmare! The first time it was installed, the dishwasher didn’t work. I was told by the installer that the dishwasher’s control panel was bad and that I should ask for a replacement. I requested a new unit and after it was installed by a different company, it also failed to work. This second time, I was told by the installer that there was no power to the dishwasher and that I should get an electrician to find out what was the problem. I questioned how was that possible since our old dishwasher was working fine and now there was no power. I contracted an electrician and after checking and confirming that the circuit breaker was fine, we proceeded to remove the dishwasher to check the power at its end. And Ole and Behold, the problem was that the wire that powered the dishwasher was partially cut, most likely by the first installation crew (see attached pictures). Not only did I pay a total of $365.00 ($180.00 for the dishwasher’s installation and $185.00 for the electrician's work to restore the power to the dishwasher.) but, ironically, I ended up installing the dishwasher myself.

The installation team that delivered and installed our unit were the best. They went above and beyond expectations. Truly a great experience.

3rd Party Install needed to return to correct install issues remaining or from the 1st Installation visit. Initial team was unfamiliar with product line and seemed distracted.

Wrong and inaccurate entry. My dishwasher was never delivered infact the representative that came into my house left my old dishwasher with wires exposed as in the picture. I have called several times and nobody have heen able to resolve this issue because the bundle of kitchen appliances i ordered is still in the truck of the delivery company. He didn't carry out my delivery and installation because he requested $150 to install the dishwasher and i only asked if the total tech package i bought didn't include the cost he was asking me. He then said let me ask best buy. Only for him to call bestbuy representative and inform them that he will be taking everything back because my dishwasher wasn't able to be installed. This is the worse service I have ever received. It's been 5 days now. I called bestbuy to inform them that at least if the delivery will not be completed my old appliance should be put back together. They promised to send someone to come do that ASAP. But today is the 5th day no solution. Just FYI bestbuy. I have 2 little kids under the ages of 4 yrs. Thus the condition that the technician left my old dishwasher is a safety hazard.

They did an outstanding job, even though they had to deal with some difficulties the old wiring in my house created. They went above and beyond on this job and were even nice to los gatos.

First attempt took three hours and an additional $90.00 charge by installer for a hose kit I had already purchased through Best Buy. The hose used for draining kinked up and water flooded kitchen. Second attempt put in a 90 degree elbow and a generic rubber hose and it seems to work now. Four hose clamps later, it is working.

Very nice dishwasher, color , easy to use, and stylish !!

This took months and countless phone calls to schedule the install and haul off. Guys installed it but didn’t test it. Wouldn’t drain. Came out to look at it and the unit was defective. Now we’re looking at who knows how long with no dishwasher before we can get the piece of garbage they sold us replaced. NEVER BUYING AN APPLIANCE FROM BEST BUY AGAIN.

Excellent and timely install by very polite delivery people