Customer Ratings & Reviews

great work on the installation will use again on future appliances

Installation was handled rapidly and professionally. We experienced no problems with the dishwasher which has performed flawlessly.

Very pleasant installer. Showed up within the window given. Dishwasher works very well.

Young men were efficient with the installation and made sure everything was right and cleaned up their mess afterwards.

Delivery people were anxious to leave and didn’t offer much in way of operating instructions. That said the new machine runs very well so installation was right on. Except the front door is damaged and needs remedy

It seemed to take longer then I expected, but installer was polite and did a good job

The technician who came to re-install my dishwasher was great. He actually knew what he was doing. Thank you

All I can say is that every installation the Geek Guys do is fantastic! They are always friendly and courteous not only to me the customer but to each other too.

I got this service for free and it was great. The guys did a wonderful job of not only installing it but also showing how it works and describing all of its functions in detail.

The installer was good however the main problem is that there were parts of the dishwasher missing. There were no front legs on the dishwasher. The installer had to use wood. There were rust spots in the dishwasher. The top drawer in the dishwasher, when pulled, was difficult to put back.

Great product was supposed to get black stainless steel but somehow got plain black instead it’s ok Though not picky just wish we got the color we really wanted Other than that it’s a great machine Love the 3rd rack and how it can lower or raise

Although my cabinets were not aligned properly, my installer managed to insert the dishwasher properly though at ease. Very quick install done in a very friendly manner.

Great installation. The guys were knowledgeable and professional. We were very happy with them.

Quiet and good install. I wish the refrigerator and oven installers were as detailed.

You do man was organized, polite and skilled. I am very happy with the product and the tech.

The installation team was excellent. Arrived in a timely manner, very respectful and helpful.

We purchased a dishwasher and a gas range. The appliances work fine so far. The issue is with delivery and installation! We were sold parts at Best Buy for the installation of our appliances and charged delivery fees as expected. We were told that The connections we bought were all we would need. The parts were recommended by the salesperson. The Gas Range appliance was replacing an existing Gas Range appliance and the dishwasher was replacing an existing dishwasher. Upon delivery we were charged an additional $370 By a company that is subcontracted by Best Buy. The company was supposed to deliver and install the appliances we purchased with the installation packages we purchased. We have made multiple attempts to find out what happened and why we were charged these additional charges. We have contacted the Geek Squad and all the proper departments (as instructed by BB agents). Each time we spoke to an agent we were told they would get back to us and that they would document the lengthy call. They never called back, I had to follow up each time. Only a couple of the representatives documented the calls. I spoke extensively with them and was on the phone for a minimum of an hour for each conversation. They even had me on a line contacting the 3rd party company and that company had no answer why we were charged. It has been over 6 weeks and still no resolution as promised. NO call backs as promised, no emails as promised, no refunds as promised, no Gift card for our inconvenience as promised. I invite you BEST BUY to review my phone conversations since they are supposed to be recorded so that you can see what your customer service reps have been telling me and my wife...and so that you can see nothing has been done! In addition we have the Geek Squad annual membership (which we will be canceling as well). As a result...after years of purchases at Best Buy we will no longer be using BB for appliance purchases/installation due to the fact that they have done nothing but give us the run around. Despite the fact that most of the agents clearly stated they had never heard of someone being charged the extra amount we were charged, stating that we will get compensated, that they were expediting it to the review department for the final decision on our refund. etc etc. As far as I’m concerned...the worst customer service—>Company I’ve ever dealt with in regards to an issue and getting answers/resolution. This is my first negative review ever and I’m 50 y.o. But hey Best Buy...you asked for my review and how was my experience. I hope this answers that ??? Maybe you’ll reply to me now!

Arrived on time, installed the unit in a clean and workmanship manner.

The delivery guy had some problems getting the new washer into the old space but worked hard and made it fit so our new dishwasher could start anew!

The installer had me sorted in 30 to 40 minutes of their arrival. The installation was quick but he answered all my questions and made sure I was satisfied before he left.