Customer Ratings & Reviews

i have bought three appliances and I have paid for professional install. They use a 3rd party contractor to install the equipment, they installed 2, and they could not install the dishwasher. They did not give a reason and they did not even leave the kit that I bought. The service man that came to our house said that they will contact us. 3 days passed and no one contacted us. I called best buy and after I was forwarded to the right person, the agent was apologetic and said that she will send them again to connect the dishwasher, the earliest appointment was in 3 days. I told the agent, that my wife is overseas and her phone won't be reachable so use my number since I am still in town. I get a phone call on the intended day of the second appointment and they told me that they have been trying to contact us but no answer and apparently they were using my wife's number. The guy who called me was his name was Tyron and told me that the team has changed their route as "my wife didn't answer". I explained to him that I have told the previous agent to use my number. I told him that I will be available at the house and gave him clear instructions and said, please contact me again when they are on the way. I did not receive a call back. 3 hours later, I call geek squad support and a junior call center answered and she told me that they didn't go to my apartment because they did not have the equipment needed. I told her that this is unprofessional and I asked for the refund for the services that I paid for which were not done in addition to the Kit that I bought and was not left at my place (170$ + 25$ for the kit). She could not refund me. I asked her that I want to speak to a manager and she declined. So I ended up going to a best buy branch where I was welcomed by the manager at the front door and I explained to him the issue, he forwarded me to one of the employees. The employee spent almost half an hour at least bouncing between agents to find the right agent to solve my issue and finally got hold of someone who was a "manager" and asked her if she could explain to me what's going on. The manager told me over the phone that we were missing a part that we were supposed to have for the installation. I told her "how am I supposed to know which part, and how come bestbuy provides an installation service without being prepared for it." I reiterated the fact that this is the second appointment and at this time, they did not even show up and I received no phone call about their decision not to show up. She claimed that i wasn't at the house while I clearly told Tyron that when they are on the way, I will make my way back to the apartment. I then said that this is not acceptable and very unprofessional and all of a sudden I discover that the manager hang up the phone. I was very frustrated and i told them, I am requesting a refund for the service that I paid for and the kit that I haven't received and the local agent at best buy said that they cannot refund me since it was part of an order with multiple items. I told him that this is ridiculous and unfair and sort of a scam. He called in someone else to help and after half an hour, they only refunded the service 170$ and said that they cannot refund the kit nor they can give me another kit and they are not responsible for the 3rd party service that geek squad hires to do the installation. This installation was supposed to be for a rental property that I own and I already had 2 bookings that I had to cancel because of this issue. I have spent more than an hour at best buy waiting till they finally refunded me the service. You would imagine how much time I spent in phone calls before I even went to best buy. I have tried to reach out to supervisors to file a complaint but I failed and I am dissatisfied with the customer service. I would have been better off if they told me from the beginning that they cannot provide such service than waste all my time running around and waiting to discover that they cannot install the dishwasher. I am writing this review as the order online asked for a review and claim that there is a chance I would win 400$ for my review.

These fellow who installed the washer was most courteous, very particular about the install and quite knowledgable about the dishwasher.

Techs arrived on time, explained things well, did a professional job and cleaned up afterwards.

Superior product. Perfect. For. Dishwasher. Installation

on time clean organized definitely good at what he did careful in all ways

The 2 member crew were prompt efficient and knew exactly what to do and had no difficulty in the installation, they were very informative. .

Installation was easy going, the guys were extremely professional an explained the functions of dishwasher.

The guy was very efficient and installed the dishwasher correctly. I always trust best buy

The installers did a great job installing a new dishwasher that required adjustments to properly install. Works and looks great!

Installer was very knowledgeable. The delivery personnel had a bit of a mix up (delivery person was not installer) so a bit of a delay on installation.

The install had a bit of a false start. They came to install, couldn't turn a valve and said they would have to leave until we got it fixed. That night I got a pair of pliars and was able to get the old valve to turn. Although it was an inconvenience to call them to come back I'm glad they didn't try to force anything. They came back the same week and did the install. the installers were quick and courteous both times.

The men did a fast & professional job. Quickly, just in & out. Good job guys!

Great Buy! Dishwasher is super quiet and the dishes come out dry and clean!

Quick and easy install with no fuss, Honestly best buy overcharges for this service, which sucks and it's why I usually skip it, but it's convenient for something like a dishwasher when you're busy with life and just need it to get done. I recommend the service, but maybe find a cheaper price elsewhere

Excellent! The installer was very efficient, neat and pleasant to my wife during the install. The workmanship was very good and he was very neat. He made sure to protect our hardwood floors and spent time explaining how to operate the new dishwasher.

The folks were professional, got everything installed the first time, and showed me how things worked. The only problem came with the professional recycling, they did not have any record that they were to take the old dishwasher away. Fortunately, I had a copy of my order, and showed it to the installer and they did remove the old one.

The guys came and install my new dishwasher. They did a great job. They said we needed an air gap so the guy went and bought it and installed it.

The two men who installed dishwasher were friendly, efficient, and did a great job! I highly recommend them!

The guys did a great job - looks & works perfectly

Installation happened as scheduled with no issues Been performing as expected. Bigger and quieter.