Customer Ratings & Reviews

Did an excellent job. He was fast and cleaned up after himself. He explained all controls. Very nice gentleman.

Even though almost all dishwashers are supposed to fit in a slot that is 24 inches wide and 24 inches deep, we held our breath when buying a new one. I had measured the width of the unit in the store, and it seemed we had about 1/8 inch to spare. No problem. The unit fit, and the installation was relatively quick and tidy. The installer took the old unit away with no damage to the floor, door, etc. We.ve run it about a dozen times, and there is no indication of excessive vibration or noise. It's nice to deal with a pro.

Selling points - smooth ball bearing racks gives effortless glide to rack's pull and push (also denotes a quality product), most metal vs. plastic construction compared to other brands, stainless steel tub, adjustable 2nd rack, lots of holes (40ish) on the wash blades and back of washer for forced water to reach and clean items, sanitation super hot cycle, heated coil drying vs. air circulation drying (not needing a towel to constantly wipe remaining droplets of water), great rep - one of the "lowest % repaired" brands on the market, smooth hidden cycle panel (easier to wipe clean with cloth) vs. button cycle panel (when wiping down counters crumbs and crud can easily fall into the button crevices-must use toothpick to constantly keep clean), no 3rd rack - they don't really clean the front and back of items well (see small wash blade on top of dishwasher and 3rd rack does not have the open design as the other 2 racks for water to easily reach items to clean), also the 3rd rack usually prevents placing tall glasss and plates from being placed in 2nd rack or have to constantly adjust rack, shorter normal wash times than competitors, in the average quiet range. Overall, I felt I got the very most "bang for my buck" in the mid range price of dishwashers. Pay too little and it's cheap junk. Pay for all the "bells & whistles" that end up not being used and more chances for things to short circuit and break. For the Best Deal - buy around a holiday time when deeper discounts are offered or ask to match a competitor's price, brands sometimes offer free installation or rebates (see brand website), store may offer free delivery if certain price point is met, sign up for or use Best Buy credit card for additional reward points or "free" no finance fee extended initerest payment periods. Some of the Bosch had very good reviews, but their construction (racks in particular) seemed inferior and they did not offer a heated coil drying cycle. I spent a lot of time and effort making a decision before choosing this Kitchenaid. I hope my opinion will help in finding the best dishwasher for you. PS I don't care for their new industrial modern handle - wish they offered a choice and that's why I bought the older model. I like the towel rack handle to keep a little cloth handy to wipe away any water or finger prints.

First class installation and the tech was super friendly. After the installation he showed me the basics of the dishwasher and gave me some tips.

Installation experience was fantastic, and dishwasher was installed quickly and without any issues. The person performing the install was on time (actually arrived a bit early). Was great about communicating with us leading up to the install and was very professional and helpful while performing the install.

Kind, very professional, excellent work. Installers knew what they were doing and left our place very clean.

Early arrival, efficient and conscientious installation, friendly service and handy removal of old dishwasher. Definitely recommend and will use Best Buy again.

The technicians were fast and efficient and installed our dishwasher professionally. They also uninstalled our old dishwasher and hauled it away for us.

I thought I reviewed the installation previously, but, I'll do it again. Installation was done on time. The men were nearly dressed and efficient. Numerous notices were sent zeroing in on the time, as the window grew closer. They cleaned up after themselves. Removal and installation went smoothly. No time was wasted. They gave me a brief overview of my model/machine and hit the highlights on running my new machine.

My installer arrived with his son to help out and they did a great job! I have absolutely no complaint. They both knew what they were doing and installed it quickly and correctly the first time. The father gave me a quick run down on how to run it, although I read the manual after they left and everything he said checked out. It has been running flawlessly ever since! I have a stove coming soon and I really hope they come out.

Guys did a great job and was quite quick. Only thing is where they had to plug in the power cord is where my storange (glass ones) are located and they knocked many of them over and did not clean it up. I am disabled and I cannot get down there to straighten them back up. I was not happy about that.

Excellent service! Highly recommend. They did a great job!

This Samsung dishwasher, combined with Best Buy's excellent service, has transformed my kitchen routine. Highly recommend it for anyone needing a reliable and powerful replacement!

It is super quiet, and it perfectly cleans the dishes. Planty space. I love the third rack, great for siverwares and bowls.

Those installation guys are experts. But I'd suggest you check the installation manual by yourself just in case some minor items may be ignored, we found the right side hole missed a small cap, and a small screw inside the container from nowhere

Best Buy always does a great job with installation! We have had bad experiences elsewhere where delivery people damage walls or the appliances when bringing them into our home. One even messed up our flooring in the kitchen! Best Buy always takes special care of you and your appliances!

Installers were excellent, friendly. quick, and professional

Henry and Jacob installed the dishwasher and they were excellent! They were quick and paid particular attention to getting it level as the floor slopes a little where the dishwasher goes. They were quick and efficient and answered all the questions I had. WE had to wait about 30 days for the dishwasher to be delivered, but so far it was worth the wait!!

Fernando did an awesome job installing our new dishwasher! From start to finish, he was professional, courteous, and clearly knew what he was doing. He arrived on time, explained the installation process, and handled everything with care and precision. He even took the time to double-check all the connections and made sure the dishwasher was running smoothly before leaving. What really stood out was his attention to detail—he made sure everything was level, sealed properly, and cleaned up the area afterward. It’s clear he takes pride in his work, and it shows in the results. We couldn’t be happier with the installation, and we’re grateful for his excellent service. Highly recommend Fernando for anyone needing appliance installation—you won’t be disappointed!

Thanks to Andrew for taking the time to correct the first install of our DW. He came out the day before Thanksgiving and even helped us carry in our groceries. The first install was okay, but the contract installer did not return to correct the issue with the door improperly closing. It turned out that it needed to be leveled correctly. Andrew corrected the issue in less than 30 minutes, and assured us that the door was not twisted as we originally thought. The DW is working great. Thanks again!