Customer Ratings & Reviews

Replacement dishwasher. Fit perfectly in existing space. Installation crew was on time, well done and tidy. This machine operates like the one that it replaced.

Absolutely perfect. Installer did a great job. No complaints.

The install itself went really well. Guy came in, took out the old dishwasher, brought in the new one, installed new hardware and done in less than 90 minutes. Only issue was some difficulty in scheduling as we had to do a Best Buy caused reschedule and it took a while to find the right person to talk to.

This wasn't an easy install but the team did great work. The were quick as well even though they did have to modify. The Unit is quiet and seems to work well with the first load. The major issue with this installation was they couldn't deliver all 4 pieces and be done all at once. Our Range is lost in Best Buy Warehouses. Our Oven was broken! Help Best Buy find & deliver all our purchases?

Dishwasher removal and installation of the brand new dishwasher was accomplished in less than 25 minutes with great skill and care. Had purchased a GE dishwasher but it was slightly damaged and the techs had recommended having it replaced. Took a month but it was worth it. Totally satisfied!

The installers were very professional and courteous. They went beyond just installing the dishwasher and rerouted a pipe that was not installed properly previously.

This dishwasher is so quiet, I had to put my ear to the door the first time I ran it, to make sure I heard water in there. With the hidden control panel and black door, it is easy to clean the door. The panel control is one of the very few analog button controls I could find on the market - this was important to me because of the difficulties I had engaging the settings on my last dishwasher with a solid state panel that often refused to engage. My one complaint about this dishwasher is that I have difficulty loading it efficiently and as a result, I am not getting as many items in the dishwasher - and this despite the fact that I do not wash pots in the dishwasher. I have had it several weeks and have still not got the hang of it. As for Best Buy's installer, he was efficient, courteous and professional. The BB installation cost was a bit high compared to other vendors I shopped with, but it was well worth it, especially since there will be no additional hidden costs if the installer encounters an issue (which did not occur in my case).

The installer called the night before the scheduled install to update the arrival window to a smaller window and asked for pictures of the old machine and the hookup so that they could be sure that they had everything they needed for the install. They arrived within the promised time frame. They were efficient and knowledgeable when removing my old dishwasher from a tight area. They gave me time to clean out the space after the old machine has been removed. The new dishwasher was installed quickly and tested to be sure everything was ok. The lead installer showed me the features on the new machine and how the controls worked. They were very careful when taking out the old machine and bringing in the new machine to not damage the walls or paint

Happy with the installation. It was quick and well done. The guy even helped fixing a door in 2 minutes that we thought didn’t have any fix at no charge at all. He was very helpful thank you. Really appreciate it.

Chris and his son Chris did a great job installing our new dishwasher and hauling off our old one. We would not hesitate to use Best Buy installation services again in the future!!

Love my KitchenAid dishwasher! I would definitely recommend this appliance to anyone looking to purchase a new dishwasher. Lots of room and the third rack is now a feature I use everyday. The dishwasher is so quiet that sometimes I have to check and make sure I really turned it on. I waited a long time for this dishwasher, due to the pandemic, but it was worth the wait.

My assigned delivery/installation time was 9am - 11am. I received a call about 10 min before 11am letting me know that they were on their way. Two young men arrived, introduced themselves, brought a floor protector w/ them, uninstalled my old dishwasher, took it away & prepared my new one for installation. They made sure that the dishwasher was level & explained why there was a gap in between my counter & the dishwasher (apparently my counter or my floors are NOT level, but they adjusted the dishwasher's legs & used a level to ensure that it was properly fitted into the space). They showed & explained about the new connections made under the sink. They started a cycle, observed that everything worked properly & stated that I should allow the cycle to complete before washing any dishes. They gave me the owner's manual & warranty guide. The only thing was that after the cycle finished & I opened the dishwasher, I found the warranty card inside, all wet & nearly destroyed. But nothing was damaged & you don't really need the warranty card anyway. They were pleasant young men, well-mannered enough to introduce themselves, worked quickly & did not make a mess. Overall a good experience.

Initially, the first dishwasher was delivered defective but I was able to work with BestBuy to get a replacement dishwasher. As far as the dishwasher goes, it has worked flawlessly since we got it. The dishes go in dirty and come out clean without any loud racket from cheaper dishwashers.

The installer was wonderful and so helpful. Realized I had an issue with the old plumbing and was able to replace and install the new dishwasher all at the same time.

Excellent quiet dishwasher I love the 3rd top shelve for silverware. Took the silverware basket out of the bottom & now have more room for large pots. No more hand washing any pots or coffee pot!!

Negatives: Wasted an entire day waiting for them. Positives: Very proficient and knowledgeable about installation, careful and respectful of our space and belongings. Very nice people with great customer service once they arrived. Details: My installation window was 8-noon. I called them at 11:55 since I hadn't gotten my "15-20 minutes away from your house" call. They called the truck driver and called me back saying it would be about 20-30 minutes. An hour later, they called back to say it would be another 20 minutes. over 3 hours later (about 3:20 pm) they finally showed up. They installed the fridge, range, dishwasher, and microwave quickly, but never verified that the items were what I bought. They also assumed I didn't want any of the packaging, boxes, labels, misc installation supplies provided (allen wrenches, etc), or paperwork (except the owners' manual) They didn't ask and started destroying and preparing to haul away these items before I stopped them.

Professional install with little hassle!!! Quick and clean too

The Dishwasher is all we expected.... super quiet and doing a great job. The installation and removal of the old unit could not have gone better... very please with everything.

Massachusetts requires the dishwasher to be plugged into a GFI outlet. No more hard wired installation. That adds $400. To the installation price.

Delivery and installation went smooth. Complete installation within a reasonable timeframe. Installers were professional and answered my questions.