Customer Ratings & Reviews

The installation went very smoothly and was timely!!

excellent service and knowledge about the dishwasher

Installers were timely and proficient in their job.

Technician showed up on time and dw installation went smoothly. Because I purchased the geek squad service plan several months ago, the installation was free plus they disposed of the old dw at no charge.

The Install was done on time. I was notified several days before and received a call 20 minutes prior the appointment. Overall, I enjoy having Best Buy Membership.

There was a problem with the cabinet where the dishwasher was to fit into. I since then had the cabinet repaired. We need to schedule the installation now. Please call me. Its hard to get through to someone. You have a very long hold period. 704-606-0226. Thanks!

they did not balance the machine well so I believe the second rack does not roll in and out properly. sometimes got stuck.

The installers were on time, courteous and efficient. They did a great job. They had to even switch the type of connector we had to fit the newer dishwasher, not a problem. Disconnected the old one hauled it away, i was able to get in there and clean underneath as they went to bring the new one in the house and get it connected. No problems at all.

Two technicians installed dishwasher perfectly. No issues.

The installers were very nice and did a good job. They had the deck stacked against them by being given a defective unit to installed. To their benefit they called it right away and I have a replacement on the way.

Couldn't be happier with all our appliances. The delivery and installation team Bryan and Efrain were the BEST we ever had. Professional, curteous, respectful and very knowledgeable.

Perfect, professionals who focused on their job and skilled at finding previous install problems which led me to buy a newer dishwasher

installed a dishwasher (Bosch) and the process went smoothly. They showed up on time, knew what they were doing, and in 30 minutes had it installed and the old machine hauled away. Laid down some work cloths so there wouldn't be any leakage when the old machine came out, and they left the kitchen cleaner than when they arrived.

The technician was knowledgeable, kind, efficient. Kept area clean while installing dishwasher. Very pleased

Great install professional he knew what was doing and fast!

Love our new beautiful dishwasher. It is quiet and efficient.

sad it requires at least 1 star, but this was incompetence multiplied by 10. Original order from in the store was June 10th. Got a dishwasher, dryer and asked salesperson for a pedestal for the dryer. Installation at checkout was for jun 20, pretty long wait, but ok. on the 11th, got a txt I guess from the installer "sorry, unforeseen problem, moving to 27th". bummed but what can I do. On the 22nd, I logged into BB to check the status of everything, and the dishwasher install kit was set for delivery on the 29th! called in and they said we can move everything to the 29th. more bummed. morning of the 29th, BB truck delivers the install kit and closes out the whole ticket as completed. Around lunch the installers arrive. First thing, we can't install the dryer pedestal for safety reasons, it's not compatible (selected by store salesperson). Do you want us to return it and refund your money - I said yes. Tried to undo old dishwasher for 30 minutes and decided it wont come out, I'll need to call in a floor guy and have the flooring cut away from the dishwasher. They installed the dryer and left the extra power cord for me to return (but took the pedestal). Said as soon as we cut the floor, call the store to reschedule. Called a contractor friend over the next day, after a minute looking, he raised the support legs and the dishwasher slid right out! but we left it connected. Called the store back and they scheduled July 6th (nearly a fullmonth after purchase). The guy who came was a geeksquad repairman. He didn't know it was a dishwasher install and said they are not allowed to do that, it requires a licensed electrician. He was going to get his boss to call it in as the local contracted install team boss was on vacation. I Called BB again, was on the phone over an hour and they couldn't get it rescheduled. Went into the store to return electrical cord from dryer and ask about pedestal return. They couldn't find it, it had NOT been returned. Talked to a manager, they can't reschedule because the order was closed as completed by the install kit delivery guy! They will try to find the pedestal and get the regional manager to reschedule install. 2 more trips to the store, they finally just refund for the pedestal w/o ever finding it, and scheduling a new install for free (yeah!). On July 20th, almost 6 weeks after purchase! Same install guy shows up in a Lowes truck wearing cotton shorts that were way too loose. works for over an hour, my wife stays while I take kid to summer camp. When I get back he is gone and the dishwasher is sticking out from under the counter about 2 1/2" at the bottom and he had drilled an extra hole in the cabinet wall under the sink and left the mess and the water that leaked out of the drain pipe all the way to the front door. Have to leave the washer like that until saturday when my wife and I pull it out and see the water and electrical cords are blocking the machine from going in to the opening, we read the manual and the installer did NOT attach the insulation to the clips that hold it in place and did not adjust the feet. After an hour crawling on the floor we finished the install ourselves. So we waited 7 weeks and finally had to install it ourselves. Their install team was NOT professional, and completely incompetent and may have kept the pedestal for themselves. The local store managers were nice and repeatedly apologized, but they HAVE to use the installers corporate contracted with. There is absolutely no way I would recommend a BB install in the east alabama region (or Lowes or home depot as they use the same team).

This is my second dishwasher. The same person's installed both. They were very fast, but I think, that may be the reason, the first one failed. The door was hard to shut and I believe the door wasn't level with the latch, causing the switch to go bad after one use! The second one seems to be fine so far! They have you sign a paper, immediately after completion, stating, that they didn't harm your property. They left a mess, for me to clean up, on the hardwood floors. Upon cleaning, I noticed they had scratched the floor and left dirt on my new area rug, where they had placed their tool bag.

The installer was on time. Did the job quickly in about 30 minutes including removal of old dishwasher and were neat and courteous

Installation was quick and professional. Removal of old unit was done with care to not damage anything.