Customer Ratings & Reviews

The man who installed my latest dishwasher is wonderful. He previously replaced one in an old home we were selling at the time. Stayed in contact when with timing for arrival. He showed up on time. Was polite, cared about what he was doing, and did not damage the dishwasher or the house. Glad I had him both times.

Installer came as promised and called in advance to let me know he was on the way. Caused some minor damage when removing the old dishwasher and currently working with them to get it repaired.

Wasn't an easy install due to raised floor previous owner put in but they found a way. Very professional, extended explanation of how the dishwasher works. Class one contractors!

Very pleased with installation of our new dishwasher. It was included with the purchase and as part of our Geek Squad Annual Service,

The geek squad did a fine job of installing the dishwasher.

Had to get Another Dishwasher installed because parts were not available for our Old one.Old one Removed and a New one was Installed in A Professional Manner.

Tech was on time and called to tell us when they would be there. He was very professional. He explained the operation and features.

After reading the manual after the 1st install they had to return to remove wheels to fit completely in the cabinet. It did feel good to have someone else handle the installation.

The dishwasher is out of service due to the dishes not getting completely rinsed because of a problem in the drain. We have cleaned the filter and the pump impeller but still get a constant message '5C' information code which is indicating a 'drain check' problem. Reviewing the installation instructions, it could be that the drain hose was installed improperly and is the problem. The instructions call for the drain hose to be raised 30" and it is at most 15". In addition, the dishwasher was not properly leveled according to the instructions. This unlevel situation makes it difficult to get the lower rack in and out. We purchased this dishwasher on 12/1/19, it was installed on 12/27/19. We used it twice over the next 2 days and were then off on a trip until 3/5/20. We have used the dishwasher for about 3 weeks since and now it is out of service as indicated above. We have been out of service and reluctant to schedule a Samsung warranty service call due to COVID-19 stay at home orders. We are in the group of 'most at risk'.

Great dishwasher .. Installer from Best Buy did great job Love 1:32 min cycle than 3 hours plus Only bit negative edges are bit sharp can be more round But great - I love it 4/5 rating

I typically purchase installation however, installation commpany contracted through Best Buy is top notch. They are quick, yet thorough. Made no mess, tested product and even took time to show us how to work product and offered us personal installer business card to call anytime with questions or issues.

Excellent installers , Rick and Chaz . Went above and beyond to make sure I finally got my dishwasher installed . Even explained how to use it . Professional and knowledgeable

The professional was very efficient, clean and pontual. Strongly recommend!

The technicians were professional in every way, courteous, and very good at installing our new dishwasher. Everything went very well.

The installers were very good about keeping us notified as to time of installation. We received telephone calls on both the home and cell numbers. They arrived on time, and were in and out in half an hour. As a bonus the installers were also very courteous.

the guys that showed up were OUTSTANDING - great overall experience with the installation. on time - professional & knowledgeable - will 100% use this service again when needed - thx bestBuy

The guys were awesome and did a great job. Also explained the operations. I wish they would commit a 4 hour slot rather than a full day slot.

Arrived at just the right time. Had all the necessary parts. Removed the old dishwasher, installed the new. Explained the features of the new one.

Installers were on time and completed the project quickly. Tested machine before leaving to make sure there were no leaks and everything was working

So the delivery crew delivered my Dishwasher but did not do the actual installation. However, I must say that the delivery team wore masks and maintained a safe distance while at my home I appreciated their consideration and protocol to COVID.