Customer Ratings & Reviews

The gentlemen that came out for the installation were awesome. They paid close attention to make sure that the installation went smoothly, ran the dishwasher and cleaned the area when they were done. Very pleased and happy with the installation team!

On time and quick professional install. No problems so far. Very happy with results.

First group that came to install it was bad news. However, after I had to have some electrical work done before installation, the second group did a great job. The whole experience could have been avoided if the salesperson would have told us what the current electrical outlet requirements were.

I can provide as much details as I can so you understand I did not give poor review for no reason. I have always been a big fan of BestBuy until lately this terrible experience destroyed my trust in BestBuy. I am a total tech member, but this is how BestBuy treated their valued customer. You can forward this email to related people internally, and maybe someone with competence can fix the issue, which I strongly doubt. I initially placed the ordered of a LG dishwasher in store. Their manager told me it was supposed to be delivered, installed, and the old dishwasher would be hauled away on Tuesday, Dec.16th, 2022. Then Dec. 16th passed and no one showed up at my place. I called customer service and they told me it wasn’t scheduled, but the item was in stock, and they can reschedule it to Thursday, Dec. 19th, 2022. Then Dec. 19th passed and still no one showed up. So I called customer service again, and they apologized and reassured me that it would definitely be delivered on Monday, Dec. 26th, 2022. On Dec. 26th, two guys showed up at my home at around 8pm. After inspection, they claimed my shut off valve needed to be replaced, even though we never had any problems with it. They insisted that either I needed to replace the valve myself, in that case they’ll take away the dishwasher and reschedule the installation appointment, or they can replace the shut off valve for me immediately, for $150, cash or check. I told them I am total tech member and all the service or parts should be free of charge. They said they are third party contractors so that charge was separate. My family has waited for this dishwasher for so long, so I gave him cash and asked him to install it, which turned out to be a huge mistake. After they pulled out my old dishwasher and installed the LG dishwasher that I bought, they started a test run, and the dishwasher showed an error on the display. It was a defective unit! Disappointed as I was, I had to reject it and ask for a refund. I still needed to pay them $150 cash because the shut off valve was already replaced. You can’t even imagine how disappointed and frustrated I was. Long story short, the dishwasher was never installed, and the bigger problem is after that terrible installation appointment, I started to have problems with my original dishwasher. My original dishwasher worked perfectly fine and we never had issues with it until that point. Now when I wash stuff in the kitchen sink, the water flows into the dishwasher, and then leaks from the dishwasher! It’s clear that they messed up the plumbing or something during the installation, so I called customer service again to schedule a maintenance appointment. Again they apologized and promised they would fix it. Not surprisingly the appointment got canceled AGAIN without any prior notification. That’s why I gave the review in the survey. This whole experience is the worst I’ve ever had in my entire life. Unfortunately at this point I don’t even want to buy any single thing from BestBuy, I just wish everything is back to normal as it was.

Installation completed in a friendly manner. The installation was not aligned correctly.

The guy who did the installation was just perfect! He did it right, even helping us with advice when we mentioned we were planning new tile in the near future.

The two man crew that delivered and installed our KitchenAid dishwasher were excellent. The lead man really knew what he was doing. Very impressed. Removed all packaging. Would recommend this team.

Very professional! Explained everything that needed to be done. Did some troubleshooting on some existing plumbing and was able to fix and avoid future problems!

Installer was the BEST we have ever had. Explained everything as he worked, was courteous and careful of surroundings. Would recommend him highly.

I’m so glad I didn’t have to do this job. They were quick and made it align perfectly!

Dishwasher installation was exactly what I expected....somebody came to my home and installed a dishwasher

We had an outstanding experience with the installer’s of our new dishwasher! They were efficient, thoughtful and perfectionists with the delivery and install of our dishwasher.

Took out the old one and gave me time to clean, while he got the new product. Tested and explained how to use the new dishwasher in words anyone can understand. Quality install job, fast but careful not to damage my floors.

very professional installers. They took extra care to be sure it was level and gave me options

NJ Appliance Center did a great job. Clean, quick, and friendly.

I love buying all of my product at beat buy. The service they offer is unmatchable. Technician was friendly and professional. Went the extra mile to educate me on the product I purchase. Loved the service!

The d/w installer was really nice and he wore his mask the whole time which I appreciated. There were extra charges which amounted to $140 or so that I was not anticipating but he overall did a good job.

The two gentlemen who delivered and installed my new dishwasher and microwave were very knowledgeable and friendly. They were timely and everything went well. I wish I remembered their names so I could send a public shout-out.

Installers were great! Did their job, explained functions and directions . Polite and professional

This product was an easy install. The best buy team was very professional.