Customer Ratings & Reviews

If zero stars were possible, that is what we would give, since the installers just DID NOT SHOW UP! We received messages the previous days leading up to the scheduled delivery date, prepared our home for the delivery: cleared the path, laid paper down to protect the floors, emptied, cleaned, and did not use the appliances, etc. Time was taken off of work, and I waited EIGHT HOURS for no one to show up. I called Best Buy TWICE, and was assured that they would still come. The second call, I even asked if they could contact the installer directly, since it was near the end of the 8-hr window. I was put on hold for a while, and they eventually came back and said yes, they are on their way, even if it is after the 8-hr window. So I waited, and eventually gave up hope that anyone would show up, since it was nearly 10 pm. I started a chat through Best Buy website twice, and was disconnected the first time, after painstakingly typing my problem, and on the second chat, was told there was nothing he could do since that department was closed now. I had no idea where any of my appliances were at this point, when they would arrive, or who to contact. The next day, I called Best Buy again (my seventh contact at this point to try to solve this delivery disaster), and a helpful person told me the subcontractor XPO Logistics are handling the delivery and installation, and that they had picked up my appliances and were in possesion of them. So I called XPO, and they had no idea what happened, and said they will call me back when they find out. I finally receive a call back, and they rescheduled for the following week, also stating my appliances were never picked up from Best Buy. Meanwhile, my home and kitchen are in a disasterous limbo waiting for this delivery from the same company that I did not trust would come, since there was no transparency or accountability. And I had at that point, spent hours of my own time trying to fix this problem, with Best Buy not even reaching out to me to notify me that the delivery didn't happen and to reschedule. Why is it the customer's responsibility to fix this Best Buy problem? The following day, I decide to visit my local Best Buy store hoping a real person would be able to help me face-to-face. They were able to find my appliances in the back, and rather than cross my fingers and hope XPO followed through with my order next week, I decided to just take my appliances home that day, with the help of the store managers. This way, at least I had my appliances, and they were not lost or mishandled while hoping XPO would show up. Since we are TotalTech members, installation and haul away were included. So we still wanted to make the most of this membership, and scheduled with the managers for them to be professionally installed. But my faith in their follow-through was shattered at that point, and we decided to install the appliances ourselves, rather than wait another week, with our home in shambles, for them to probably not show up again. The store managers were helpful, and one telephone customer service person was helpful. But all other avenues were like spinning hopeless wheels, and it was a very unprofessional experience overall. Dreadfully, XPO is still slated to install our wall oven that we are still waiting on, and I feel powerless with the inability to choose a reliable installer since we don’t want to waste this TotalTech membership. Please improve the quality of your subcontractors, or employ your own installers so that customers are not left holding the bag and feeling ripped off and disatisfied with the unprofessional treatment of third parties. And there needs to be accountability. It seemed like there were no repercussions for this big mistake, and that Best Buy is content with continuing business with unprofessional subcontractors, putting their customers at the whim of careless people.

The gentlemen who installed my dishwasher (the second) time were tremendous.

Installation went well, however, the general washing cycle seems to run very long (nearly 3 hours). I'm sure I need to get used to the system, though!

Installer was professional. Seemed to know what they were doing. Seemingly no issues with the installation. Hauled the old one off, which was good.

Guys did a great job installing the dishwashing machine. They even noticed a leak in one of our pipes under the sink and brought it to our attention so we could get it fixed by a plumber.

Excellent service. I was kept informed of arrival time by phone. Installer was great! He explained the features and how to clean filter.

The gentlemen who installed it knew what they were doing and made sure it was level and plumb. Gave me instructions and answered questons.

installers did an excellent job. were polite, professional and effective.

Installation team claimed the could not get our old dishwasher out (after about one minute of trying) and were going to cancel our installation. My husband wiggled it very slightly and it slide right out. Final install quality was good, but would have been a huge waste of time and money had we let them just walk away.

The installers came on time and also brought the dishwasher with them. This relieved us because the washer was scheduled to be delivered in the same time frame that the installers were to arrive.

The dishwasher had a protective covering around it that made the fit extremely tight and difficult to slide in the area under the countertop.

The installer was fantastic. Very friendly and efficient. He took the time to show how to use all the controls and how to lower and raise the second shelf.

He efficiently installed the dishwasher. Was professional

They took forever to come to my house, and I even waited around one Saturday only for them to tell me 11 pm or Sunday morning. I went with Sunday morning.

Was going to install myself, but glad I didn't. Jordan knew his stuff and knocked out the install in less than an hour. It would haven me three hours and I'm sure I would not have done as good a job.

Could not install it flat to cabnits. Then tripped our electrical panel where we had to have a electricians out to reset the panel because the installer didn’t have a idea what he was doing

Super friendly installers, very clean going about removal and installation of new DW.

A month post install the screws anchoring it to the counter fell out and it most fell out. When calling on the way called house instead of cell.

Installation Team was amazing - Love the installers. Personable, knowledgeable, communicative, and efficient. Not a fan of the Billings Best buy Sales team

These 2 fellas did an amazing job. So professional. Did not damage my hard wood floors. Had to install plug to change from hard wire. Done super clean!