Customer Ratings & Reviews

The crew that came out and installed my dishwasher did a nice job. Took away the old dishwasher, and made sure dishwasher was working in proper order.

The tech was professional and he was very competent. That is what one expects when a third party installs such a piece of equipment. He met all or our requirements.

The young man came & installed our new dishwasher in June 2020. He was punctual, friendly but professional, knowledgeable, & helpfupnin every way. If we were to give him a grade, my daughter & I both would say 100%!

this seems redundant, but the items were installed at the same time; hence the same comments. the technicians that came to my house were both friendly and professional. they were efficient and neat and cleaned up after themselves. I would definitely request this team again

These 2 fellas did an amazing job. So professional. Did not damage my hard wood floors. Had to install plug to change from hard wire. Done super clean!

Our installer was great. He ran into a few surprises upon removing our old dish washer, but it did not deter him. He made it all work and did a great job. Also, I appreciate that we were called before he arrived and came well within the time window.

The installers arrived within the 4 hours window and quickly got to work unintsalling the old dishwasher, carted it out, then unpacked and brought in the new one. They left no trash inside or outside, were very polite and did a great job. Good job guys!

Quick and helpful. Not the friendliest but got it done

If zero stars were possible, that is what we would give, since the installers just DID NOT SHOW UP! We received messages the previous days leading up to the scheduled delivery date, prepared our home for the delivery: cleared the path, laid paper down to protect the floors, emptied, cleaned, and did not use the appliances, etc. Time was taken off of work, and I waited EIGHT HOURS for no one to show up. I called Best Buy TWICE, and was assured that they would still come. The second call, I even asked if they could contact the installer directly, since it was near the end of the 8-hr window. I was put on hold for a while, and they eventually came back and said yes, they are on their way, even if it is after the 8-hr window. So I waited, and eventually gave up hope that anyone would show up, since it was nearly 10 pm. I started a chat through Best Buy website twice, and was disconnected the first time, after painstakingly typing my problem, and on the second chat, was told there was nothing he could do since that department was closed now. I had no idea where any of my appliances were at this point, when they would arrive, or who to contact. The next day, I called Best Buy again (my seventh contact at this point to try to solve this delivery disaster), and a helpful person told me the subcontractor XPO Logistics are handling the delivery and installation, and that they had picked up my appliances and were in possesion of them. So I called XPO, and they had no idea what happened, and said they will call me back when they find out. I finally receive a call back, and they rescheduled for the following week, also stating my appliances were never picked up from Best Buy. Meanwhile, my home and kitchen are in a disasterous limbo waiting for this delivery from the same company that I did not trust would come, since there was no transparency or accountability. And I had at that point, spent hours of my own time trying to fix this problem, with Best Buy not even reaching out to me to notify me that the delivery didn't happen and to reschedule. Why is it the customer's responsibility to fix this Best Buy problem? The following day, I decide to visit my local Best Buy store hoping a real person would be able to help me face-to-face. They were able to find my appliances in the back, and rather than cross my fingers and hope XPO followed through with my order next week, I decided to just take my appliances home that day, with the help of the store managers. This way, at least I had my appliances, and they were not lost or mishandled while hoping XPO would show up. Since we are TotalTech members, installation and haul away were included. So we still wanted to make the most of this membership, and scheduled with the managers for them to be professionally installed. But my faith in their follow-through was shattered at that point, and we decided to install the appliances ourselves, rather than wait another week, with our home in shambles, for them to probably not show up again. The store managers were helpful, and one telephone customer service person was helpful. But all other avenues were like spinning hopeless wheels, and it was a very unprofessional experience overall. Dreadfully, XPO is still slated to install our wall oven that we are still waiting on, and I feel powerless with the inability to choose a reliable installer since we don’t want to waste this TotalTech membership. Please improve the quality of your subcontractors, or employ your own installers so that customers are not left holding the bag and feeling ripped off and disatisfied with the unprofessional treatment of third parties. And there needs to be accountability. It seemed like there were no repercussions for this big mistake, and that Best Buy is content with continuing business with unprofessional subcontractors, putting their customers at the whim of careless people.

The install was very professional and honest. He was on time.

The installers were excellent! They were very prompt, knowledgeable and great at explaining the installation process to the customers.

when they came out to reposition the dishwasher it was done to our satisfaction. We are happy with your services. Thank You

I got free dishwasher installation with my Total Tech membership. The installer is a contractor with Bestbuy. Friendly and professional. I highly recommend getting Total Tech.

Installation went well, Installer was knowledgeable, experienced, friendly, picked up and cleaned up before and after installation. Miguel even gave me a demonstration of use of my new dishwasher. Excellent service.

The two man crew that delivered and installed our KitchenAid dishwasher were excellent. The lead man really knew what he was doing. Very impressed. Removed all packaging. Would recommend this team.

Installation Team was amazing - Love the installers. Personable, knowledgeable, communicative, and efficient. Not a fan of the Billings Best buy Sales team

Mark went out of his way to help me. He knew what to do with my awkward setup.

The two-person installation team had good communication, arrived on time and completed their work professionally and quickly. The use of the dishwasher was explained as well as the warranty. No concerns at all with the local company that BB uses for installations.

Very professional. Arrived on time. Great communication! Cleaned up after install.

Nice design, good quality, easy to use, and good customer service