Customer Ratings & Reviews

Very, very, very Professional team from beginning to end !!!!

Love the L G appliances. They look great and are very easy to use . The tech guys were great and very knowledgeable with their installation and operation of appliances.

The installation team consisted of two of the nicest fellows you'd ever want to meet. Personable, professional, did a great job teaching us about the dishwasher and how to use it, AND cleaned up the work area neat as a pin when they were done!

I am very pleased with my last dishwasher. I had some problems with the first one I purchased, it was replaced and the next one still had the same problem. The 3rd one was the charm. It is great. So far so good. Best Buy never has let me down with their service.

The technician that performed the dishwasher installation was extremely courteous and helpful. He kept me apprised of progress the entire time and made sure I understood how to use the dishwasher and explained the features thoroughly.

watch out for the free install and haul away features. they use a third-party vendor who gives poor service. the installers gave all kind of excuses as to why they could not do it. They said BestBuy fails to tell the customer that BestBuy will not let them do anything other than a quick disconnect and install. They did not remove or haul away old dishwasher. I had to remove it myself. I had to contact a Plummer on my own and pay for it. to get it installed. Used the chat line but all they said was call geek squad which you cannot get on the phone.

When installing original dishwasher, installers noticed damage and had to reorder a new machine. Had to wait but when they installed the new machine they did a stellar job.

01/01/2020 - Purchased new dishwasher 01/13/2020 - New dishwasher delivered and installed. Damage to my cabinets during installation. New dishwasher not working properly after install, installers unable to make it work. Installers tell me they have notified Best Buy of the issue and someone will reach out to me to reschedule a replacement install. I wait four days, no one contacts me. 01/17/2020 - I call Best Buy to get a status on the replacement install. Customer service rep informs me this is the first she has heard of the issues and that installers never let them know. I inform rep that at this point I just want my money back, please set up a return and not an exchange. Set up return appointment for 01/21/2020 01/21/2020 - Service personnel no-show. No communication to me. No phone call. No text. No email. Just did not show up. This is after I coordinate with someone to be home, taking time out of their day for six hours, a full quarter of a day. I receive an email saying that my service is complete. I call customer service, they are confused, order shows “pending” so they are unable to make any modifications or reschedule the pickup. I tell them I am not happy. I get a phone call from a rep from my local store, he asks me to fill him in. I give him the details of what has happened so far. He asks what I want to happen, I tell him at this point I would like this “new” dishwasher picked up, my money back, and my old dishwasher reinstalled. Local rep tells me “let me see what I can do. I’ll call you back”. Local rep never calls me back. 01/22/2020 - I receive an email about my “scheduled uninstall” appointment on 01/25/2020 from 12:00pm - 6:00pm. This date/time never communicated to me in person, never agreed upon, simply schedule for me on my behalf. I call the local store to speak with the same rep I spoke with previously, he is unavailable so I speak with another rep. I inform the rep what is happening and that I was never consulted on this new 01/25/2020 window and that I will not be home for part of the window. Rep contacts service/delivery personnel and gets me an acceptable appointment window of 2:00PM - 5:00PM on 01/25/2020. 01/25/2020 - I ensure I am home during the narrower 2-5PM window. Uninstaller does not show during the agreed upon window. Service person arrives at 5:50PM, nearly an hour outside the agreed upon window, and with only 10 minutes to spare from the original 12:00PM - 6:00PM window. Uninstaller removes dishwasher and takes it with him. I sign paperwork for the refund. 02/04/2020 - Still have not received a refund 7 business days later (10 calendar days).

other than being about an hour outside the time window, the installers did good job, tested it, and instructed me in the dishwasher operation

Installation was free. Installer was friendly, knowledgeable, polite and well organized. Dishwasher was installed, packing cleaned up and old dishwasher removed in relatively short time. Super happy with installation. Highly recommend this service.

Excellent service. The installers arrived on time and were professional

The install team was one of the best I’ve ever experienced. They were courteous and friendly, on time and all said and done they were clean. Hooked up my dishwasher and it only took about 20 minutes.

The total tech installer was informative about what he was doing, how best to use my new machine, and how to care for the upkeep

I love this dishwasher. It leaves the dishes and glasses sparkling clean. It was delivered in 4 days as promised. The installers were friendly and courteous.

I bought the dishwasher after walking past it during the walkthrough of the department. I quickly found the reviews online and confirmed that other people also enjoy it...so far about a month no leaks for the store installation and it cleans the dishes pretty good!!

The installation crew was amazing. True professional. And had a great product knowledge. I would recommend there service to anyone without hesitation. Great Guys.

Best Buy Technicians were great. Easy to work with, how us how us dishwasher and cleaned up after themselves. Best appliance installation guys we have ever had here in Georgia.

A 3rd party installs and had a few issues with the setup of appt. the gentleman that installed was wonderful even offer to come back if had and trouble

Great job by Angelo Guzman. Prompt,professional and courteous.

Good and quick service, very professional... Would recommend to clean up the place when done