Customer Ratings & Reviews

The installer was great. He installed the dishwasher quickly, with percision. He took the old dishwasher out and cleaned up everything before he left. I was very pleased with his work and would recommend him to my friends.

Very professional and efficient glad they did the install and haul away

The installation process was quick and easy. The installer showed up as scheduled and was very efficient while at the house.

Pleasant gentleman. Great work. My last dishwasher installation was done by my dad. Not good. Pay for the pros.

My installer did a great job. I knew it was going to be a challenge getting the old dishwasher out and my installer was up for the challenge and educated me on the product. Very friendly and professional!

I cannot fault the installers for the fact that the Best Buy rep did not tell me the dishwasher would be installed by a 3rd party. For whatever reason that I never found out, the installer did not make it to the initial appointment time. I believe the mistake was on Best Buy's side. The delivery/install guys were friendly enough, however when they did arrive on the subsequent scheduled date they were not able to install due to an issue with my plumbing. I live in a rural area so getting a plumber out here can be difficult and costly. I do not blame the installers for this. I found someone local who could fix the plumbing, and as a bonus, install the dishwasher. So I called Best Buy to see if I could have the installation fee ($130) refunded. The Best Buy customer support rep was awesome and processed the refund within minutes. The person who fixed my plumbing and installed the dishwasher charged me nothing. So I not only saved the considerable expense of hiring a plumber, but was also able to have a working dishwasher the same day the plumbing was fixed and at no charge! I give 2 stars for the installation for the reasons given and because they didn't end up doing the installation at all!

Need less than a 12 hour window set the night before install. I asked for a morning appt when I purchased the dishwasher. After a 2 hour call to reschedule the time the night before and several calls the day of installs the installers arrived at 5pm. Thought They did ok but still had to have another installed come back to complete the job correctly. Best Buy was awesome, but 3rd party installers need improvement!

The serviceman installed quickly and without any problems. He was pleasant and professional.

Installation of our dishwasher was great! The guy called us before saying the time he was coming. Very professional!!! The mess he made it, he cleaned himself. Wonderful job!!!

They notified me before they arrived, were professional and courteous, and did the job well.

I'm not handy so having the peace of mind to know that the installers would install this dishwasher correctly was very important. Plus, if anything happens after install, I could easily call them back.

I could be happier with dishwasher installer that my local Best Buy uses. No issues. He was very careful not to mark the hardwood floor in front of the dishwasher.

During my installation, the installer broke my water line. I was told to pay for the fix and I would be reimbursed. Then it turned into…”we can only reimburse you if an insurance adjuster comes out.” The repair cost me $500. I have never had an insurance adjuster come, I’ve never had a follow up call, and can never get through to customer service. I want my $500 reimbursed but it seems even though Best Buy is worth billions, shelling out the $500 repair for a mistake THEY made is just too much on the purse strings. I will never recommend people buy appliances through Best Buy.

The installers for Best Buy are great. The worked with my work schedule for the install and were very personable and knowledgable. They arrived on time and the installation was done in a timely manner.

Best Buy gave me a time for installation, Pacific Appliances called and gave me a different time. Whatever, we were able to accommodate. After installed, the dishwasher did not work. That gave me very little confidence in my purchase. I spent the next 4 weeks trying to get a replacement and somebody to deliver it. Best Buy says they're waiting on the installer, the installer is not reachable or unresponsive. It was a common theme to hear each side blame the other. I finally got a confirmed installation time and they showed up two hours earlier and wondered why I wasn't there. Given my commute and busy schedule this was impossible to accommodate. With persistence on my end I finally got my dishwasher. I don't have time to deal with unprofessional people who can't simply deliver and install a dishwasher. I'm not pleased and will not be looking to Best Buy for any other major appliances. The dishwasher itself works adequately.

The man who came over was not from Best Buy, it was a third party contractor. He was very professional and did the job quickly. Highly recommend.

Polite and efficient. Saved me time and trouble on the garbage disposal as well.

Home delivery team was outstanding on-time very informative and respectful. The home delivery team worked so well together and were very professional. Fully tested and cleaned up afterwards!

I do not remember the installers name; however he was great. Like I said fast and efficient and he walked us through the operations and what we needed to do the keep the machine running with no problems.

Great service, professional installation and very helpful about answering questions