Customer Ratings & Reviews

There were delays in scheduling, but when installation finally happened, everything went smoothly and quickly.

The first time Best Buy tech came, he said he was by himself and won't be able to get the appliance one flight up. This was a 2-person job. The delivery address had clearly stated that this was 2nd floor and would be one flight up. I was asked to reschedule. The second time around, the installation was scheduled between 11 am - 2 pm. No one showed up till 2:30 pm and no one called saying there was a delay. I called Best Buy at 2:30 pm. The rep did not seem to care, he said the delivery/install is taken care by a third party and not Best Buy and they can't do anything about it. He contacted the install company and said it will happen between 3-5 pm instead. I told him that's up to a 3 hour delay and he just didn't seem to care. I asked him to be connected to supervisor and he said the supervisor will not do anything more than he was doing. I then asked him to give me the direct number of the person who is supposed to do the install. Upon disconnecting, I tried calling the number he gave me and it turned out to be an incorrect number. Frustrated, but I didn't have the patience to call back again and talk to another rep, so I decided to wait till the delivery person showed up. I waited till 5:30 pm, when I called again and after about another 45 minutes of conversation with a different person, they said the delivery/install needs to be rescheduled and they can't do anything. This time I did manage to escalate to a supervisor, but they were right, she didn't do much to help the cause either. Best Buy has outsources their delivery/install service to a very incompetent vendor. This is not the first time this has happened to me on their installation service. My entire reason to be a Total Tech member was to get free installation. Cancelling the order and also my total tech membership.

I bought the Bosch dishwasher with installation for my elderly parents . The installer was just great - really friendly, helpful and went out of his way to assist my parents with a basic operations tutorial. Great service!

The installation was very professional and helpful in terms of operation information. These guys were excellent.

They were efficient made location suggestions when things did not fit exactly they way I wanted it. Good work.

The technicians that came to install my dishwasher were on time, clean, polite and in every way I would have expected, professional. My problem is that my dishwasher showed up without a drainage hose. They ordered a new one before leaving my house. After three weeks I am still playing telephone tag with their supervisor I still do not have an installed dishwasher.

The crew that came to install my product knew exactly what they were doing and had no issues. Everything didn't fit perfect but they adjusted what needed to be done for everything to be correct. Great service.

The installer was efficient & fairly quick; though I felt he was rushing & hope everything was properly installed.

Installer called before he got here. He was very nice. He knew what he was doing. I we highly recommend him

Fast installation and haul away. Delivery guys were very professional and installed everything within the time block we scheduled.

Our deliver and installation was great! They arrived on time and got the job done well!

The installers were very quick and professional! I was very impressed.

The dishwasher does well as long as you use a rinse product. The manual for the unit is too abbreviated.

The guys did a great installation. Cleaned up after the site, polite and an overall great job!

Gabriel was excellent! Was extremely helpful with switch from dishwasher drawer to full sized unit

I was a pleasant surprise to get polite delivery people for a change.

Great delivery. They arrived on time and were in and out in 35 minutes. Good professional installation and they took my old unit away. Very polite and respectful.

Install of dishwasher was great! Best Buy was on time and did a great job!

Installer was prompt and seemed very efficient. I appreciated Eric's service and explanations.

So far I am not sure what to think. We tried to buy one of the best we could afford. The Dishwasher leaked, so we were told it would get looked at by the installer. He said it should be replaced with new. Well that didn't happen. We were told a tech will be sent out to fix it. One was sent. He said it wasn't level. Said he fixed. It wasn't. Then he said seal needed replaced cause it was leaking on the left side. He did. It didn't work. Now it leaks on the right. And everytime in between calls even though I call the same day he is here to fix it we wait about a week in between calls. Thats where we are at, at this time.