Customer Ratings & Reviews

The installation service is excellent. They show respect to our home, move the things in the way with care. They explained how to use this particular model. Thorough test and cleaning after installation

On time, professional installation, answered all of my questions. Cleaned up afterwards. Very courteous and knowledgeable. Highly recommended.

The technician communicated very well and didn’t leave until he knew the dishwasher worked. He even gave me a run down of the features

Installation went smoothly until we realized the dishwasher was installed slightly crooked. Call back was requested.

Guys were on time and knew what they were doing. Had to make some adjustments since the new dishwasher was replacing one that was quite old.

nice to have an expert install. Hassell free is the way to go

I got called the night before with a 2 hour window. They called again when they were on their way. Were very careful taking away the old unit and putting in the new one. Outstanding job!

The installers came at the appointed time, were courteous and professional. Smooth sailing!

The install guys were fast and polite… was pleasantly suprised

On Thanksgiving sales, I have ordered complete Samsung Kitchen Appliances Suite for $4000 and scheduled for delivery on Dec 30. And it tool six installation visit to fulfill the installation last week. It was lot of frustration, dissatisfaction, stress and monetary loss. During the first visit, the refrigerator was installed. They haul away the old Dishwasher and Range. And when installing the new dishwasher, the realized it was broken. The damaged the old dishwasher while hauling away hence we are without dishwasher. The put the damaged range and mentioned in a week time a new one would be installed. During this process, the installed the gas line in a way it had minor leak which we were concerned and not using it. And while trying to reinstall the dishwasher, the twisted the disposal and made it to leak under the sink. We were living with it hoping it would be rectified in a week time. On the second visit after a week, range was replaced, but the dishwasher they brought was damaged again and they had to take it back. So, we are again without dishwasher doing dishes with hands. On the third visit, the installation team came in and mentioned, whoever did first time they should not have did it that way. And new outlet and heat water valve needs to be installed and spot $300 is required. I had to reschedule to take care of that. On the fourth visit, the installed the dishwasher with new outlet and replaced the heat water valve. During this process, they broke the cold water line and made it to leak under the sink. We had to drain every time we use the sink. On top of that, the dishwasher is not working and staging water under with error code ‘OC’. The installation team noticed this and asked us to run full cycle again. We had to manually remove the water from dishwasher using towel and restart. Again it staged water with error code ‘OC’. We are not able to use the dishwasher and in addition the sink is leaking which we have to drain using towel everytime. On the fifth visit, it was assigned to the same team that came on fourth. They did not come inside house, just called and mentioned the dishwasher needs to be replaced. This is the most frustrating part of it because, they are the one installed and noticed this before they leave and this time mentioning about replacement as they knew it already. They could have done this in their previous visit. On the sixth visit, the fixed the dishwasher and make it work Jan 29th. When I was requesting compensation, I was told they can process for the amount of $175. Which I see is undervalued and unfair for what I underwent because of below reasons: 1. It took 6 visits to complete the installation. I had to take time off each time around 2 hours to accommodate the installation. 2. Had to manage the dish cleaning with hands for a month period. 3. Had to drain the water under the sink due to improper installation. 4. Had to pay plumber to fix the sink leakage caused during installation of dishwasher. 5. Had to not use the stove due minor leakage of gas for a week. 6. Had to go through lot of frustration, dissatisfaction, stress and monetary loss during this whole process. Based on this I am looking for a compensation amount of $750. Please put yourself under the above situation for day by day for a month to see how one would feel going through this as a family. Hoping for better understanding and fair remuneration

The installer was on time and did the entire installation by himself. He was quick and everything works as advertised.

The delivery folks moved the old washer and installed the new Maytag in about 10 minutes, very speedy and professional!

Installation was fine. Best Buy coordinating was not so good. First time they sent guys that were drop off only. 2nd time they sent installation guys and drop off only guys. Eventually it worked out.

Not sure why this product was called null as it surely can't be nothing. It has to be something . . . . .right?

Installation was done well and on time. I would recommend them again.

Best Buy did a great job of installing my new dishwasher. The team arrived on time, were friendly, knew exactly what they were doing and took the old one away.

There was a law change the day our dishwasher was supposed to be installed. The plumber was no longer allowed to terminate the electrical plug for the dishwasher. This resulted in an additional week of waiting time as we navigated through many phone calls with Best Buy and the installers. That part was frustrating, but in the end the work was good and the installers were easy to work with.

The installers were on time, efficient and informative. Within an hour they had the old dishwasher removed and the new one operational.

Despite some problems, Fabio did a wonderful job. He solved the problems and made sure I knew how to operate the dishwasher.w

Excellent workmanship regarding the installation. Was very neat and cleaned up after the installation. Had a very knowledgeable product operations.i